Section 8

Question 1

Practice

Answer 1

A set of organized resources designed for performing work or accomplishing an objective.

Question 2

What is the purpose of continual improvement?

Answer 2

Make things work better.

Question 3

Continual Improvement Register (CIR)

Answer 3

Database or structured document to track and manage improvement ideas from identification to final action.

Question 4

How does Continual Improvement interact with Plan?

Answer 4

It applies its practice to all planning activities, methods, and techniques.

Question 5

How does Continual Improvement interact with Improve?

Answer 5

It is key to the value chain activity.

Question 6

How does Continual Improvement interact with Value Chain Activities?

Answer 6

All value chain activities are subject to continual improvement.

Question 7

Information Security Management

Answer 7

To protect the information needed by the organization to conduct its business.

Question 8

Relationship Management

Answer 8

Establishes and nurtures the links between the organization and its stakeholders at strategic and tactical levels.

Question 9

What are the four building blocks of Relationship Management?

Answer 9

1. Identify the needs.
2. Analyse the requirements.
3. Monitor if needs are met.
4. Continually improve.
   (repeat)

Question 10

Supplier Management

Answer 10

Ensures the organization’s suppliers and their performance are managed appropriately to support the provision of seamless and quality products, services, and components.