Section 4 Flashcards
1
Q
Service Value System (SVS)
A
Describes how all the components and activities of the organization work together as a system to enable value co-creation.
2
Q
Opportunities
A
Represent options or possibilities to add value for stakeholders or otherwise improve the organization.
3
Q
Demand
A
The need or desire for products and services among internal and external consumers.
4
Q
What is the outcome of the Service Value System?
A
Value
5
Q
Which ITIL concept describes governance?
A
The Service Value System.
