Section 6 - Analysing + Managing Stakeholders (10%)

Question 1

What is a stakeholder?

Answer 1

Anyone with an interest, or maybe affected by, the issue under consideration

Question 2

List the stakeholder categories included in the stakeholder wheel

Answer 2

• Partners
• Suppliers
• Regulators
• Employees
• Owners
• Competitors
• Customers

Question 3

What is the Power-Interest grid?

Answer 3

• Plot stakeholders according to interest in the project verse how much influence
• x: interest, y:power
• Don’t always think of influence as a person’s position in the company

Question 3

What do the different sections in the Power-Interest grid represent?

Answer 3

P:H, I:L = Watch
P:H, I:M = Keep satisfied
P:H, I:H = Constant Active Management
P:M, I:L, M, H = Keep onside - contact when required
P:L, I:L = Ignore
P:L, I: M, H = Keep informed

Question 4

What details should you note in stakeholder records?

Answer 4

• Name
• Current P, I level
• Issues + specific interest
• Current attitude
• Desired level of support
• Desired roles + actions
• Messages to convey

Question 5

Briefly explain the RASCI chart

Answer 5

• Responsible: who will be doing the task
• Accountable: who will ‘carry the can’
• Support: who will support production of the task
• Consulted: who’s opinion is needed
• Informed: who to tell when task is completed