Section 4 -- Operations management Flashcards

productions of goods and services, costs,scale of production and break even analysis, achieving quality production, location decisions

1
Q

define ‘productivity’

A

output measured against the inputs used to create it

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2
Q

define ‘buffer inventory level’

A

inventory held to deal with uncertainty in customer demands and deliveries of supplies

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3
Q

define ‘lean production’

A

techniques used by businesses to cut down on waste and therefore increase efficiency

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4
Q

define ‘kaizen’

A

Japanese term meaning ‘continuous improvement’ through the elimination of waste

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5
Q

define ‘just-in-time (JIT)’

A

production method that involves reducing or virtually eliminating the need to hold inventories of raw materials or unsold inventories of the finish product

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6
Q

define ‘job production’

A

single product is made at a time

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7
Q

define ‘batch production’

A

where a quantity of one product is made, then a quantity of another item will be produced

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8
Q

define ‘flow production’

A

large quantities of product are produced in a continuous process (mass production)

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9
Q

define ‘fixed costs’

A

costs which do not vary with the number of items sold or produced in the long run

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10
Q

define ‘variable costs’

A

costs which vary directly with the number of items sold and produced

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11
Q

define ‘total costs’

A

fixed and variable costs combined

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12
Q

define ‘average cost per unit’

A

cost of production divided by total output

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13
Q

define ‘economies of scale’

A

factors that lead to reduction in average costs as a business increases in size

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14
Q

define ‘diseconomies of scale’

A

factors that lead to an increase in average costs as a business grows beyond a certain points

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15
Q

define ‘break-even level of output’

A

quantity that must be produced/sold for total revenue to equal total costs

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16
Q

define ‘break-even charts’

A

graphs which show how costs and revenues of a business change with sales

17
Q

define ‘revenue’

A

business is the income during a period of time from the sale of goods or services total revenue = quantity sold x price

18
Q

define ‘break-even point’

A

level of sales at which total costs = total revenue

19
Q

define ‘contribution’

A

product is its selling price less it’s variable price

20
Q

define ‘quality’

A

produce a good or a service which meets customers expectations

21
Q

define ‘quality control’

A

checking for quality at the end of the production process, whether it us the production of a product or service

22
Q

define ‘quality assurance’

A

checking for the quality standards throughout the production process, whether it is the production of a product or service

23
Q

define ‘total quality management (TQM)’

A

continuous improvement of products and processes by focusing on quality at each stage of production

24
Q

define ‘external economies of scale’

A

benefits to a business resulting from locating in a region with other businesses or organisations operating in the same industry

25
Q

define ‘infrastructure’

A

region can be an important location factor