Section 10: Project Communications Management

Question 1

Communications Channel Formula

Answer 1

N(N-1)/2 where N represents the number of stakeholders

how many more communication channels will exist when more stakeholders are added

of communication channels is an indicator of complexity

may have to check to see if PM should be included

Question 2

Communications Management Plan

Answer 2

• define how communication will be managed and controlled
• linked to stakeholder management and engagement
• what are communication requirements from stakeholders
• what will be communicated
• when is it needed
• flow of communication
• communication schedule/cadence to communicate
• escalation processes
• retrieval of information
• constraints
• glossary

Question 3

Goal of Communications Management

Answer 3

• Who needs the info
• When do they need it
• How will it be communicated (modality)
• How will it be secured, archived and accessed
• time zones, languages, working hours, technology and cultural considerations

Question 4

Status Report

Answer 4

provide current project information

• cumulative cost
• budget
• scope
• RAG rating (stop-light rating)
• schedule
• team performance

sent to key stakeholders every week or every other week

Question 5

Communications Model

Answer 5

Sender –> Receiver

• encode the message over a medium to be decoded
• noise may distract the meaning of the message