Section 1 Flashcards
Diversity
The condition of having or being composed of different elements
Emotional intelligence (EI)
A kind of intelligence or skill that involves the ability to perceive, assess and positively influence one’s own and other people’s emotions
Employee grievance
Specific complaint or formal notice of employees dissatisfaction related to adequacy of pay, job requirements, work conditions, other aspects of employment, or in alleged violation of a collective bargaining agreement
Employee records
Employee Personnel files that are defined to include the application for employment, the records which are used or have been used to determine an employee’s qualifications for promotion, compensation, termination, or disciplinary action
Employee retention
The ability of an organization to retain employees and reduce staff turnover.((# of positions retained) divided by (# of positions in the organization)) x 100
Employee turnover
Employee turnover refers to the number or percentage of workers who leave an organization and are replaced by new employees
Employment manual
Manuals explaining the terms and conditions employees must operate under while working for given business
Full-time equivalent (FTE)
A metric used for comparing practices based on a full-time schedule of 40 hours per week
Cost benefit analysis
A process by which business decisions are analyzed. The benefits of a given situation or business related action are summed and then the cost associated with taking that action are subtracted
Interview
An interview is a conversation where questions are asked and answers are given
Interview process
A formal meeting in which one or more persons question, consult, or evaluate another person, usually in the context of the hiring process
Interview questions
Questions used during a formal meeting to evaluate another person’s ability to perform a job
Job description
Written summary listing the elements of a particular job or occupation
Mentoring
Informal relationship where, on an ongoing basis, a more experienced individual offers guidance and/or career advice to a less experience colleague
Pre-adverse action and adverse action
Adverse action - a denial of employment or any other decision for employment purpose based in whole or in part on a consumer report (such as a pre-employment background check). Pre-adverse action - the letter to the candidate or employee stating that the
Working interview
To have an applicant prove their job skills to you by having them perform the duties of the job alongside their future co-workers. This is also an opportunity to ensure that they are a good fit for the organization. There are legalities and potential risk
Protected class awareness
A protected class is a group of people with a common characteristic who are illegally protected from employment discrimination on the basis of that characteristic. As the definitions of protected class become more complex, managers will need to cultivate a
Reference checks
Contacting previous employers of a job applicant to determine his or her job history
Regency error
Inaccuracy or flaw in performance appraisal or job interview, caused by the evaluator’s or the interviewer’s reliance on the most recent occurrences of the employee’s or the applicant’s behavior
Skill sets
A person’s range of skills or abilities
Team interviews
A type of employment interview involving participation of two or more current employees
Training
Teaching skill sets to employees
Horns and halo effect
The tendency for an impression created in one area to influence opinion in another area
Human resources (HR)
The skills that people can use to produce goods and services; including employment practices, organizational development, compensation and benefits, and employee relations
Benefits
Generally indirect and non-cash compensation made to an employee
Coaching
A working partnership between managers and employees to provide structure, guidance and support to employees
Compensation budget
An estimate of salary or wage expenditures for a set period of time
Confidentiality
Restricting the dissemination of information
Aptitude
Component of Competency to do a certain kind of work at a certain level, which can also considered a “talent.” Aptitudes May be physical or mental
Background screening
The process of looking up and compiling criminal records, commercial records, and financial records of an individual or organization
Emergency preparedness
The process of ensuring that an organization has complied with the preventive measures; is in a state of Readiness to contain the effects of a forecasted disaster event to minimize loss of life, injury, and damage to the property; and can provide rescue
Cross training
Training that covers several tasks within a department or multiple departments within an organization
Core values
Belief system of The Practice - the cultural values that give team members the tools to make decisions for the practice
Continuing education (CE)
Ongoing training to staff through refresher courses, journals and text, conferences, educational programs, and self-study courses
Knowledge gaps
An area of knowledge or training that is absent in an individual, department, or company. The purpose of identifying knowledge gaps is to then fill those gaps with appropriate training
Learning styles
The way, or ways in which an individual prefers and is most successful at learning. Examples include; visual, auditory, kinesthetic, tactical and analytical
Management style
The method of leadership that an administrator usually employs when running a business
Mission statement
A statement of the role, or purpose By which a practice intends to serve its stakeholders
Onboarding
The planned and executed process of welcoming, orienting and training a new employee
Vision statement
A statement that defines and clarifies the direction in which an organization needs to move
Communication
The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, Etc to someone else
Double book
Reserve for two different clients at the same time
Down time
A time of reduced or inactivity
Flexibility
Willingness to change or compromise
Forward booking
Found yourself scheduling the next appointment for clients prior to their leaving the current appointment. Forward booking is a strategic compliance and organizational tool
Patient scheduling
The act of communicating with a client to define a specific time for them to visit the hospital
Relief veterinarian (DVM)
A veterinarian who works for a Veterinary Hospital on a temporary basis
Staff support/dvm ratio
Refers to how many support staff members are on duty compared to the number of doctors on duty at a time. Six support staff for two doctors would be a 3:1 ratio
Systems
A set of detailed methods, procedures and routines created to carry out a specific activity, perform a duty, or solve a problem
Suspension
Placing an employee, for disciplinary reason, temporarily off duty. Usually part of a progressive discipline action
Time off request
Request for time periods when you are not required to work
Vendor appointments
Specific times scheduled with an outside party related to products and supplies for the business
Attendance
The action or state of going regularly to or being present in the workplace
