Sect.2 Flashcards
Name some examples of testing workplace performance
- psychometric tests
- asking and listening (questionnaires, interviews, focus groups)
- observing the workplace
What does asking the right questions to enough people do?
get you the right answers
What are the 2 factors of a person’s behaviour at work?
internal (intrinsic): personality attributes
external (extrinsic): out of employee’s control
how can you know whether it is likely internal or external factors at play?
if most people would act the same, it is likely external factors. if most would act differently, it is likely internal.
what are the steps for testing employee performance
establish performance standards > communicate standards > measure performance > compare to performance standards > discuss appraisal > implement action
Name the 4 attribution theories.
fundamental attribution error
actor/observer divergence
self-serving bias
false consensus effect
what is fundamental attribution error
underestimating external factors while overestimating internal factors
what is actor/observer divergence
tendency to overestimate external factors and underestimate internal factors
what is self serving bias
taking credit for your successes and blaming other things (external factors) for failures
what is false consensus effect
assuming own behaviour is normal and others’ isnt
what is an appraisal
evaluations of performance with input from employee included (this is how it is different from an assessment)
What are the 4 types of appraisals
self-assessment
downward appraisal
360 degree appraisals
upward appraisals
what is self assesment appraisal
employees asses own performance. they know their own job best, but emphasise strengths and downplay weakness
what is downward appraisal
employers assess employees (most common method)
some may not have the skills to conduct an appraisal properly. they may downplay negative feedback to make it less awkward, therefore not delivering accurate feedback.
what is 360 degree appraisal
multiple people appraise an employee, including peers, customers, subordinates and supervisors.
