Sect.2

Question 1

Name some examples of testing workplace performance

Answer 1

• psychometric tests
• asking and listening (questionnaires, interviews, focus groups)
• observing the workplace

Question 2

What does asking the right questions to enough people do?

Answer 2

get you the right answers

Question 3

What are the 2 factors of a person’s behaviour at work?

Answer 3

internal (intrinsic): personality attributes

external (extrinsic): out of employee’s control

Question 4

how can you know whether it is likely internal or external factors at play?

Answer 4

if most people would act the same, it is likely external factors. if most would act differently, it is likely internal.

Question 5

what are the steps for testing employee performance

Answer 5

establish performance standards > communicate standards > measure performance > compare to performance standards > discuss appraisal > implement action

Question 6

Name the 4 attribution theories.

Answer 6

fundamental attribution error
actor/observer divergence
self-serving bias
false consensus effect

Question 7

what is fundamental attribution error

Answer 7

underestimating external factors while overestimating internal factors

Question 8

what is actor/observer divergence

Answer 8

tendency to overestimate external factors and underestimate internal factors

Question 9

what is self serving bias

Answer 9

taking credit for your successes and blaming other things (external factors) for failures

Question 10

what is false consensus effect

Answer 10

assuming own behaviour is normal and others’ isnt

Question 11

what is an appraisal

Answer 11

evaluations of performance with input from employee included (this is how it is different from an assessment)

Question 12

What are the 4 types of appraisals

Answer 12

self-assessment
downward appraisal
360 degree appraisals
upward appraisals

Question 13

what is self assesment appraisal

Answer 13

employees asses own performance. they know their own job best, but emphasise strengths and downplay weakness

Question 14

what is downward appraisal

Answer 14

employers assess employees (most common method)
some may not have the skills to conduct an appraisal properly. they may downplay negative feedback to make it less awkward, therefore not delivering accurate feedback.

Question 15

what is 360 degree appraisal

Answer 15

multiple people appraise an employee, including peers, customers, subordinates and supervisors.

Question 16

what is upward appraisal

Answer 16

employees assess manager. feedback must be kept anonymous - if employees are aware they can be identified, they may not give negative feedback.