Second Test Shortlist

Question 1

strategic movement

Answer 1

process of helping an organization maintain an effective alignment with its environment

Question 2

functional strategy

Answer 2

strategy by which managers in specific areas decide how best to achieve corporate goals through productivity

Question 3

What are the determinants of organizational structure?

Answer 3

Mission, strategy, size, internal environment, external environment

Question 4

What are the three steps of delegation?

Answer 4

1. Assigning responsibility 2. Granting authority 3. Creating accountability

Question 5

line authority

Answer 5

organizational structure in which authority flows in a direct chain of command from the top of the company to the bottom

Question 6

informal organization

Answer 6

network, unrelated to the firm’s formal authority structure, of everyday social interactions among company employees

Question 7

intrapreneuring

Answer 7

process of creating and maintaining the innovation and flexibility of a small-business environment withing the confines of a large organization

Question 8

Gantt Chart

Answer 8

production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step

Question 9

Pert Chart

Answer 9

production schedule specifying the sequence of activities, time requirements, and critical path for performing the steps in a project

Question 10

lean production system

Answer 10

production system designed for smooth production flows that avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes

Question 11

quality ownership

Answer 11

principle of total quality management that holds that quality belongs to each person who creates it while performing a job

Question 12

ISO 9000

Answer 12

program certifying that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization

Question 13

ISO 14000

Answer 13

certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance

Question 14

What are the 6 counterproductive behaviors?

Answer 14

Absenteeism, turnover, theft, sabotage, sexual harassment, workplace violence

Question 15

What are the “Big Five” personality traits?

Answer 15

agreeableness, conscientiousness, emotionality, extraversion, openness

Question 16

cognition

Answer 16

the knowledge a person presumes to have about something

Question 17

cognitive dissonance

Answer 17

when two sets of cognitions or perceptions are contradictory or incongruent

Question 18

classical theory of motivation

Answer 18

theory holding that workers are motivated solely by money

Question 19

Hawthorne Effect

Answer 19

tendency for productivity to increase when workers believe they are receiving special attention from management

Question 20

Theory X

Answer 20

theory of motivation holding that people are naturally lazy and unproductive

Question 21

Theory Y

Answer 21

theory of motivation holding that people are naturally energetic, growth-oriented, self-motivated, and interested in being productive

Question 22

hierarchy of human needs model

Answer 22

theory of motivation describing five levels of human needs and arguing that basic needs must be fulfilled before people work to satisfy higher-level needs (physiological, security, social, esteem, self-actualization)

Question 23

two-factor theory

Answer 23

theory of motivation holding that job satisfaction depends on two factors, hygiene and motivation

Question 24

expectancy theory

Answer 24

theory of motivation holding that people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining

Question 25

coercive power

Answer 25

the power to force compliance by means of psychological, emotional, or physical threat

Question 26

transactional leadership

Answer 26

comparable to management, it involves routine, regimented activities

Question 27

What are the three main things that charismatic leaders do?

Answer 27

Envision, energize, enable

Question 28

What are the steps of rational decision making?

Answer 28

Recognizing and defining the decision situation Identifying alternatives Evaluating alternatives Selecting the best alternative Implementing the chosen alternative Following up and evaluating the results