Second Half - After Mid-term Flashcards
What are the 6 characteristics of non-verbal communication? EVARDI
- Non-verbal communication exists
- Non-verbal behaviour has communicative value
- Non-verbal communication is primarily relational
- Non-verbal communication is ambiguous - you won’t alway know what it means, some people are better at reading non-verbals
- Non-verbal is different from verbal - verbal are usually intentional and non-verbal are often unintended and unconscious
- Non-verbal skills are important - Spinks and Wells the non-verbal encoding and decoding are strong predictors of popularity, attractiveness, and social-emotional well being
What is non-verbal
Messages expressed by anything other than linguistic means
How can you improve your ability to effectively read non-verbal communication? 4 things
- Context - party, class, social function
- History - your history with that person
- Consider the other persons mood
- Your feelings - your gut feeling
What makes communication interpersonal?
Looking at context and the quantity of people, but just because it’s dyadic doesn’t mean it’s interpersonal. Qualitatively interpersonal communication - interaction in which people treat one another as unique individuals regardless of the context in which the interaction occurs or the number of people involved. Max van Maden - when you see the person/child you really see them
What is emotional intelligence? 3 things
- It’s being able to feel what others are feeling (empathy)
- Being able to connect with people emotionally
- Understanding your own emotions and putting yourself in situations that bring out your best and avoiding situations that you do not handle well
What is Intimacy in interpersonal relationships.
Intimacy is a state of closeness between 2 or more people and can be manifested physically and/or emotionally
What are 4 dimensions/qualities of intimacy?
- Physical - fetus, infancy holding/bonding. Adult hugging, touching
- Intellectual - exchanging ideas that matter
- Emotional - sharing important feelings
- Shared activities - playing games, working together etc.
* Some intimate relationships will have all of these and some only one or two. Intimacy in relationship can wane over time
Self disclosure in interpersonal relationships
Way to a more intimate connections. It is the process of deliberately revealing information about oneself that is significant and would not be normally known by others. An ingredient in qualitatively interpersonal relationships
What are 5 characteristics of effective self disclosure? DRCSI
- Influenced by culture - Anglo NA cultures it’s very high
- Occurs in dyads - one to one contexts because it minimizes risks
- Usually symmetrical - balance back and forth
- Occurs incrementally - too much too soon can scare people away
- Relatively rare - usually interactions are impersonal
Jack Gibbs creating positive communication climates (6) ECSNSC - vs.
- Evaluation vs description - evaluative language is ‘you’ language, descriptive language is ‘I’ language.
- Control vs problem orientation - focus on the problem you don’t look at each other when there is a problem look together at the problem. Ury - easy on the people but hard on the problem
- Strategy vs spontaneity - strategy is trying to manipulate. Be spontaneous and straight forward, be authentic
- Neutrality vs empathy - neutrality/ indifference, people don’t like to be treated like a number. People need to be felt. Empathy means accepting another’s feelings. It is more effectively communicated non-verbally
- Superiority vs equality - superiority means when people believe that they are better than they are. Even though we don’t all know the same amount we can all be treated as equal
- Certainty vs provisionalism - certainty meaning being dogmatic. Provisionalism is where people may have strong opinions but are willing to acknowledge that they don’t have a monopoly on the truth
Who gave the TED talk how to get your ideas to spread and what was it about
Seth Godin.
Is it remarkable? Safe is risky
What is a group?
A group is not simply a collection of individuals. It is a small collection of people whose members interact with each other usually face to face over time in order to reach goals. Members are interdependent. One person does something and it ripples throughout the group. Family would meet the criteria of a group groups have rules and norms. Groups have cohesiveness and productivity. Cohesiveness can interfere with productivity.
What are group norms?
They are the unwritten rules. For example, do we get right down to business? They are the shared values, beliefs, behaviours and procedures that govern a groups operations.
What are group rules?
Explicit, officially stated guidelines that govern group functions and member behaviour
Some talk about social norms, and procedural or task norms.
All groups have social norms depending on the kinds of group. Some may have procedural or task norms (not all groups have these) like how you deal with infractions. Just because the group has norms doesn’t mean everyone is aware of them. Sometimes norms aren’t desirable. Following norms is an important part of social skills.
