Second 50 Flashcards
- A laptop’s external webcam software is running, but it shows no image or video.
Which of the following should a technician perform FIRST?
a. Research new webcam firmware.
b. Restart the computer and run system diagnostics.
c. Reseat the webcam.
d. Reinstall the webcam software and drivers.
c. Reseat the webcam.
Explanation:
Reseating the webcam involves disconnecting and reconnecting the physical connection of the webcam to the laptop’s motherboard. This step ensures that the connection is secure and may address any potential issues caused by loose connections or poor contacts. Sometimes, physical connections can become loose over time due to movement or wear, leading to connectivity issues with external devices like webcams.
- An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8- pin power connector is installed in a PCI Express x16 slot.
Which of the following indicates where the technician should begin troubleshooting?
a. The UPS, as 115V is insufficient for the configuration and should be increased to 220V
b. The power supply, as 200W is insufficient when the GPU is heavily tasked
c. The graphics card, as it is the component that triggers the unexpected reboots
d. The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots
B. The power supply, as 200W is insufficient when the GPU is heavily tasked.
Explanation:
Rendering complex 3-D models can be a resource-intensive task, especially for the graphics processing unit (GPU) and the central processing unit (CPU). In this scenario, the unexpected reboots occurring during rendering suggest a potential power supply issue, particularly if the system is drawing more power than the power supply can provide.
While the 200W power supply may be adequate for normal operation, rendering complex 3-D models can significantly increase power consumption, particularly when the GPU is heavily tasked. If the power supply cannot deliver sufficient power to meet the demands of the CPU and GPU under load, it can result in unexpected reboots or system instability.
Therefore, the technician should start troubleshooting by examining the power supply to ensure it has adequate capacity to support the system’s power requirements, especially during high-load scenarios like rendering complex 3-D models.
- Which of the following technologies can allow multiple networks to traverse a switch?
a. VLAN
b. VRRP
c. VPN
d. DHCP
A. VLAN (Virtual Local Area Network)
Explanation:
VLANs are a network segmentation technology that allows a single physical switch to create multiple logical networks or broadcast domains. By assigning different ports on the switch to different VLANs, network traffic can be isolated and segregated based on organizational, departmental, or security requirements. This enables multiple networks to coexist and communicate over the same physical switch infrastructure while maintaining network segmentation and security.
- An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:
Date/Time Not Set -
Press F1 to Run Setup -
Which of the following would be the BEST action to take next?
a. Change the motherboard.
b. Reseat the motherboard power connections.
c. Replace the CMOS battery.
d. Restore the BIOS to factory default settings.
C. Replace the CMOS battery.
Explanation:
The symptoms described, including the desktop resetting its time and date after shutdown, subsequent reboot, and displaying an error message indicating “Date/Time Not Set,” suggest a likely problem with the CMOS (Complementary Metal-Oxide-Semiconductor) battery. The CMOS battery is responsible for maintaining the system’s BIOS settings, including the time and date, when the computer is powered off. If the CMOS battery is failing or depleted, it can cause the system to lose its BIOS settings, resulting in time and date resets and potential boot issues.
Replacing the CMOS battery is the recommended course of action to address this problem. A new CMOS battery will ensure that the BIOS settings, including the time and date, are maintained properly, preventing further occurrences of the reported issue.
- A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC.
Which of the following should the technician do FIRST?
a. Try to extract data.
b. Reseat the RAM modules.
c. Inspect the fan.
d. Check the CD tray.
C. Inspect the fan.
Explanation:
The strange, repetitive ticking noise coming from the PC, along with occasional boot failures and degrading performance, suggests a potential hardware issue. A ticking noise can often indicate a problem with a fan, such as a fan blade hitting an obstruction or a failing fan bearing.
- A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket.
Which of the following would be the best course of action for the technician to take NEXT?
a. Try to set as many pins as possible.
b. Install an adaptor to create a universal socket.
c. Verity the socket type and manufacturer.
d. Find a compatible motherboard for the CPU.
C. Verify the socket type and manufacturer.
Explanation:
In this scenario, it seems that the CPU and motherboard are not compatible due to misalignment of the CPU pins with the socket. Verifying the socket type and manufacturer is the best course of action because it allows the technician to determine whether the CPU and motherboard are indeed compatible. If they are not compatible, the technician can then find a compatible motherboard for the CPU, which would resolve the issue.
- A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists.
Which of the following would BEST establish the connection in minimal time?
a. Radio frequency ISP
b. Neighbor’s WI-FI
c. Mobile hotspot
d. Fiber optic
C. Mobile hotspot.
Explanation:
In this scenario, since the issue persists even after rebooting the modem supplied by the ISP, the problem might lie with the ISP’s infrastructure or service. Utilizing a mobile hotspot would be the best option to establish internet connectivity in minimal time. This is because a mobile hotspot utilizes cellular data from a mobile carrier, bypassing the need to rely on the problematic ISP infrastructure. It provides a quick and alternative method for the remote user to access the internet while the ISP connectivity issue is being resolved.
- A company wants to give third-party developers access to the corporate network through desktop environments that the company can control.
Which of the following can BEST achieve these requirements?
a. Sandbox
b. VDI
c. Private cloud
d. SaaS
B. VDI (Virtual Desktop Infrastructure).
Explanation:
VDI (Virtual Desktop Infrastructure) is a technology that allows companies to host desktop environments on a centralized server and provide access to those desktop environments to users over a network. With VDI, the company can control the desktop environments, manage access permissions, and ensure security. Third-party developers can access the corporate network through these controlled desktop environments without compromising the company’s security posture. VDI provides a flexible and scalable solution for delivering desktop environments to users while maintaining centralized control.
- A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around.
Which of the following items must the technician use to fix the issue? (Choose two.)
a. Scissors
b. Network tap
c. Magnetized screwdriver
d. Tone generator
e. RJ45 connector
f. Crimper
E. RJ45 connector
F. Crimper
Explanation:
E. RJ45 connector:
An RJ45 connector is used to terminate Ethernet cables, such as Cat 5 cables. If the cable is failing when moved around, it’s possible that the connection between the cable and the network jack is loose or damaged. The technician can cut off the existing connector, trim the cable, and then install a new RJ45 connector to ensure a secure and proper connection.
F. Crimper:
A crimper is used to attach RJ45 connectors to the ends of Ethernet cables. After trimming the cable and preparing the wires, the technician uses the crimper to securely attach the RJ45 connector to the cable. This ensures a proper connection between the cable and the network jack, addressing the issue of the cable failing when moved around.
- A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests.
Which of the following should a technician do FIRST?
a. Increase the swap partition.
b. Upgrade the CPU in the workstation.
c. Upgrade the power supply in the workstation.
d. Upgrade the RAM in the workstation.
A. Increase the swap partition.
Explanation:
When a user is experiencing performance issues due to insufficient memory (RAM), one potential solution is to increase the size of the swap partition. The swap partition serves as virtual memory, allowing the operating system to use the hard drive as additional memory when physical RAM is exhausted. By increasing the size of the swap partition, the operating system has more virtual memory space to utilize when handling memory-intensive tasks, such as opening multiple large Excel files simultaneously.
Increasing the swap partition can help alleviate memory shortages and improve system performance by reducing the reliance on slower disk-based virtual memory. It’s a relatively straightforward solution that can be implemented without the need for physical hardware upgrades.
- Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?
a. SNMP
b. SSH
c. FTP
d. Telnet
C. FTP (File Transfer Protocol).
Explanation:
FTP (File Transfer Protocol) utilizes TCP ports 20 and 21 for data transfer and control, respectively. When using FTP in its default configuration, data is transferred in cleartext, meaning the data is not encrypted. This lack of encryption makes FTP vulnerable to eavesdropping and interception, especially over unsecured networks like the internet.
- An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system’s response time slows down drastically. When only one application is open, the response time is acceptable.
Which of the following should be upgraded FIRST?
a. SSD
b. CPU
c. HDD
d. RAM
D. RAM.
Explanation:
In this scenario, when multiple applications are being utilized, the system’s response time slows down drastically, indicating a potential bottleneck in memory (RAM) capacity. Insufficient RAM can lead to performance degradation when the system is tasked with running multiple applications simultaneously. When only one application is open, the response time is acceptable because the system has enough memory to handle the workload.
- Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines.
Which of the following BEST describes this client-side guest security requirement?
a. Isolation
b. Authentication
c. Hardening
d. Authorization
A. Isolation.
Explanation:
In client-side virtualization, where multiple guest machines run on a single physical host, it’s crucial to ensure that each guest machine is isolated from others to maintain security and prevent unauthorized access or interference. Isolation refers to the separation of one guest machine’s resources from another, ensuring that each guest machine operates independently and securely.
By maintaining isolation between guest machines, security requirements similar to physical machines can be enforced for each guest, while also ensuring that any compromise or issue with one guest machine does not affect others.
- A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
a. PAN
b. MAN
c. WLAN
d. LAN
A. PAN (Personal Area Network).
Explanation:
When a user connects a smartphone to a laptop, they are typically creating a Personal Area Network (PAN). A PAN is a network established over a short distance, typically within the range of a person, and connects devices such as smartphones, laptops, tablets, and peripherals like Bluetooth keyboards or mice.
In this scenario, the smartphone and laptop are likely connected via Bluetooth, Wi-Fi Direct, or a USB cable, creating a small-scale network for data sharing, internet access sharing, or other communication purposes.
- Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different.
Which of the following solutions would BEST help mitigate the issue?
a. Updating the keyword filtering
b. Editing the sender policy framework
c. Contacting the gateway vendor
d. Verifying DMARC is enabled
A. Updating the keyword filtering.
Explanation:
Updating the keyword filtering would be the most effective solution to mitigate the issue described. Keyword filtering involves scanning email content for specific words or phrases commonly associated with spam or malicious content. By updating the keyword filtering rules to target the content common to these spam emails, the organization can improve the effectiveness of its spam detection and prevention mechanisms.
In this scenario, although the sending domains are different, the content of the spam emails is generally the same. By targeting the common content rather than solely focusing on specific sending domains, updating the keyword filtering can help identify and block similar spam emails in the future, regardless of the sending domain.
- Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer.
Which of the following steps should a technician complete in order to MOST likely resolve this issue?
a. Replace the printer paper with a new ream.
b. Clear the print spooler on each computer.
c. Reinstall the printer driver on each computer.
d. Perform the drum-cleaning procedure.
D. Perform the drum-cleaning procedure.
Explanation:
The presence of thin, vertical lines that cover the entire height of every page printed from the printer suggests a problem with the printer’s imaging drum. Over time, dust, debris, or residual toner particles can accumulate on the surface of the imaging drum, leading to print quality issues such as vertical lines.
Performing the drum-cleaning procedure is the most likely solution to resolve this issue. The drum-cleaning procedure involves accessing the printer’s internal components, locating the imaging drum, and carefully cleaning its surface to remove any accumulated debris or toner particles. This helps restore the imaging drum’s functionality and improves print quality.
- Which of the following should the data center hardware technician implement to ensure maximum uptime for customers’ virtual machines?
a. Line conditioner
b. AC voltage regulator
c. Uninterruptible power supply
d. Cloud storage backup
C. Uninterruptible power supply (UPS).
Explanation:
An Uninterruptible Power Supply (UPS) is essential for ensuring maximum uptime for customers’ virtual machines in a data center environment. A UPS provides backup power in the event of a power outage or fluctuation, allowing critical systems like servers and virtual machines to continue operating without interruption. This ensures that customers’ services remain available and accessible even during power disturbances or outages, minimizing downtime and potential data loss.
- A technician needs to improve a workstation’s overall response time for frequently used applications and data without removing the current hard drive.
Which of the following storage devices should the technician install to BEST accomplish the objective?
a. M.2
b. SAS
c. HDD
d. SCSI
A. M.2.
Explanation:
Installing an M.2 (or NVMe) solid-state drive (SSD) would be the best option for improving the workstation’s overall response time for frequently used applications and data without removing the current hard drive. M.2 SSDs offer significantly faster read and write speeds compared to traditional HDDs and even SATA SSDs. They connect directly to the motherboard via the M.2 slot, providing high-speed data transfer rates and reducing latency.
By adding an M.2 SSD as a secondary storage device, the technician can install the operating system and frequently used applications on the SSD, while keeping the existing HDD for additional storage capacity. This setup allows the system to benefit from the speed of the SSD for faster boot times, application launches, and data access, while still retaining the storage space provided by the HDD.
- A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?
a. Thumbprint/retinal scan
b. Password/password
c. Password/thumbprint
d. Password/PIN
C. Password/thumbprint.
Explanation:
Two-factor authentication (2FA) requires users to provide two different authentication factors to verify their identity. These factors typically fall into three categories: something the user knows (such as a password), something the user has (such as a smartphone or security token), and something the user is (biometric information).
In this scenario, using a combination of a password (something the user knows) and a thumbprint (biometric information, something the user is) would meet the two-factor authentication requirement. The user would need to provide both the correct password and a valid thumbprint to authenticate and access the device or system
- Which of the following BEST describes the main function of a web server?
a. Storing files and controlling user access
b. Setting up personal mailboxes and calendars
c. Providing IP addresses and printing services
d. Hosting home pages and business portals
D. Hosting home pages and business portals.
Explanation:
A web server is a software application or hardware device responsible for hosting websites and serving web pages to clients over the internet or an intranet. The main function of a web server is to store, process, and deliver web content to users when requested through a web browser. This includes hosting home pages, business portals, blogs, e-commerce platforms, and other types of websites.