Sales

Question 1

Upselling MAX?

Answer 1

Because your new to TurboTax. I want to tell about something we offer called MAX. Its a product that gives you additional help in case you get audited. It provides identity monitoring. And it also includes priority care, which puts you ahead of other callers when you need assistance. And I don’t know about you, but I really hate waiting in line.

Question 2

What are included services in Full Audit representation?

Answer 2

1. Developing a plan of action
2. Following up with the IRS
3. Preparing IRS documents for you
4. Representing you in all IRS meetings