TT Live products

Question 1

How does TT charge customers?

Answer 1

Based on what forms they use so they only pay for what they use.

Question 2

What two things should be focused on when determining what product a customer needs?

Answer 2

1. Level of Service
2. Complexity of taxes

Question 3

What are the three levels of service?

Answer 3

1. Do it yourself
2. Live Assisted
3. Live Full Service

Question 4

Is support still available when using Turbotax do it yourself?

Answer 4

Yes, the customer can still receive support.

Question 5

What are the 4 levels of Service Products from lowest to highest?

Answer 5

1. Free edition
2. Deluxe edition
3. Premium edition
4. Business Edition

Question 6

TurboTax Free edition is available for those filing simple form 1040 returns only, no forms or schedules except for what 3 schedules?

Answer 6

The earned income tax credit, child tax credit and student loan interest.

Question 7

TurboTax deluxe is designed for complex income sources and deductions, including what 3 things?

Answer 7

1. Itemizing deductions
2. monitoring investment deductions
3. addressing significant life events affecting taxes

Question 8

What type of customers is Turbo Tax Online premium edition for?

Answer 8

Customer with more complex tax situations, including rental property income, self-employment income or investment income.

Question 9

TT-Live assisted business provides?

Answer 9

real-time access to certified tax professionals who help small business owners (1120-S and 1065/S-Corporations and Partnerships) prepare and file their taxes.

Question 10

If a customer with unemployment income wants a guidance while filing what product is best for them?

Answer 10

TurboTax Online Deluxe with live assisted is the appropriate product offering for customers using TurboTax Online who have unemployment and other more complicated forms of Income, and they only want guidance and reviews from one of our Tax Experts.

Question 11

If a customer has complex investments and wants a Tax Expert to handle their entire tax filing process, which product offering would be best for them?

Answer 11

TurboTax Online Premium with TT live full-service, this is designed for customer with complex investments and TT live full-service ensures a Tax Expert handles the entire tax process.

Question 12

On the TurboTax Mobile app, what does the bell icon do?

Answer 12

Provides notification alerts and gives the latest return status.

Question 13

On the TurboTax mobile app, what does the live tax advice button do?

Answer 13

It opens a video chat with an Expert and the customer receives live expert advice.

Question 14

On the TurboTax mobile app, what is intuit assist?

Answer 14

It provides access to Digital Assistant and give instant digital help with a question.

Question 15

On the TurboTax mobile app, what is the question mark icon?

Answer 15

It shows general help access.

Question 16

What support does TurboTax Desktop offer in case of an audit?

Answer 16

Step by step guidance and a detailed tax history report.

Question 17

A client wants to create an account using the TurboTax online website. What information must they provide?

Question 18

What TurboTax desktop feature allows for the seamless import of various financial documents, including their W-2, investment income, and mortgage payments. Additionally, storage with enhanced security?

Answer 18

The local data storage and Easy data import features

Question 19

If a customer uses Mac computer and is interested in TurboTax desktop, what important information should you provide them concerning software installiion?

Answer 19

There is no additional software needed; however they should be sure their Mac meets the minimum system requirements for TurboTax Desktop.

Question 20

Which TurboTax Mobile app features provide enhanced customer assistance during the tax filing process?

Answer 20

Intuit Assist and Live Tax Advice button

Question 21

You need to help a customer whose license code doesn’t seem to be working. What steps will you take to check and ensure the license code is correctly activated?

Answer 21

Open an engagment, from the engagements screen, select More, then choose License Code from the drop down menu. Then select Check button to view the customer’s License Code information.

Question 22

A customer mentions they have a couple of W-2s, standard deductions, no investments, and no property. Which product(s) would you recommend for them?

Answer 22

TurboTax Free edition and TurboTax deluxe edition.

Question 23

A customer is using a Mac and need to file a tax return that includes complex investments and self-employment income. Which TurboTax Desktop product should they use?

Answer 23

TurboTax Home and Business or TurboTax Premier.

Question 24

A customer is a homeowner with a mortgage, has an HSA, and makes charitable donations. Which TurboTax product would be most suitable for them?

Answer 24

TurboTax Deluxe or TurboTax Premium

Question 25

A customer has trouble understanding why they need to create an Intuit account just to use TurboTax Desktop. How should the TurboTax Expert clarify the benefits of this new requirement?

Answer 25

By highlighting that it enhances security for the customer’s account, mentioning that it simplifies accessing support and updates and state it allows for easier license code management.

Question 26

What product is used when the customer hands over documents for the TurboTax Expert to prepare, sign, and file their return for them?

Answer 26

TurboTax Live Full Service

Question 27

If on call with a customer who needs and upgrade, last year the customer used basic but now has a rental property. Which product would be ideal?

Answer 27

TurboTax Online Premium would fit best.

Question 28

What are the five steps to verify a license code?

Answer 28

1. Open an engagment in IEP.
2. From the Engagment screen, select More.
3. Choose License Code from the drop-down menu.
4. Open the License Code screen
5. Select the Check button to view the customer’s License Code Information.

Question 29

A customer is concerned about managing multiple license codes for their TurboTax Desktop purchase. They want to know how many installations their purchase covers and how to handle the licenses. What key points should be explained?

Answer 29

Unsure Answer?? figure out and research this answer

1. Different license codes are required for each installation
2. The licenses need to be activated online before use.
3. All licenses must be used within the same household
4. Each purchase includes up to five licenses

Question 30

Why might a customer choose TurboTax desktop over TurboTax online?

Question 31

A customer wants to use TurboTax mobile app to file their taxes and asks you how to download it. How can a customer download it?

Answer 31

They can download it from the App Store or Google play.

Question 32

What product includes one free state tax return and support for rental property income?

Answer 32

TurboTax Premier

Question 33

What product is designed to handle tax returns for corporations, trusts, and estates?

Answer 33

TurboTax Business

Question 34

What product is Ideal for maximizing deductions on mortgage interest and medical expenses?

Answer 34

TurboTax Deluxe

Question 35

What product is suitable for simple tax returns and offers an option to purchase state tax returns separately?

Answer 35

TurboTax Basic

Question 36

What four TurboTax online features allow addresses the customer’s concern for security?

Answer 36

1. Advanced Security
2. User-friendly access
3. Mobile Compatibility
4. Seamless e-filing

Question 37

A customer asks how they can obtain TurboTax Desktop for the next tax season before it becomes broadly available. What should you recommend?

Answer 37

Subscribe to TurboTax Advantage and look for early access offers from TurboTax promotions