Safety, Security and Emergency Situations Flashcards
What should a tourist guide do in the event of an accident?
Stop the vehicle, check for injuries, apply first aid, do not move guests unless unsafe, comfort guests, call emergency services, note vehicle damage, record accident details, never admit fault, inform the tour operator.
What steps should be taken in the event of a mugging?
Comfort the guest, advise reporting to the Police within 24 hours, inform the tour operator, advise contacting their insurance company, assist with embassy/consulate contact, if necessary, send a follow-up message after the guest returns home.
Why is it important to have a safety and security policy?
To minimise economic and employment impacts during accidents or emergencies, ensure limited responsibility for the guide/operator, and enable insurers to carry the bulk of the risk.
What are the four levels of negligence in the event of an accident?
Human error, Gross negligence, Recklessness, Deliberate exposure to risk.
What safety requirements should be explained to tour participants for using ATMs, in the car, at the hotel, and in the street?
ATMs: Take someone with you, withdraw inside a bank, avoid large sums, never accept help from strangers.
Car: Plan route, lock doors and windows, lock valuables in the boot, park in well-lit areas, never pick up strangers.
Hotel: Never leave luggage unattended, store valuables in the safe-deposit box, keep room locked, check who is at the door before opening.
Street: Avoid displaying valuables, carry minimal cash, avoid dark isolated areas at night, explore in groups, ask police for directions if lost, use recommended taxi services.
