Safeguarding regulations, raising concerns and whistleblowing Flashcards
What happened in Early April 2015?
In April 2015, a care certificate was introduced for newly appointed health and social care workers who aren’t members of regulated professional bodies.
Employees who would normally complete the programme includes health or social care assistants, social workers, homecare workers
The care certificate is not a statutory requirement, it’s voluntary and would be used alongside the setting’s induction plan, it provides a set of standards that health and social care workers should follow in their daily working life. The code of conduct requires that healthcare support workers and adult social care workers in England
Are accountable and can answer for their own actions/omissions
Promote and uphold rights, dignity, health and wellbeing of service users and carers always
Collaborate with colleagues to ensure they deliver high-quality, safe, and compassionate healthcare, care and support
Communicate openly and effectively to promote service users and carers
Respect confidentiality
Seek improvement through CPD
Uphold diversity, equality, inclusion
What is Multi-disciplinary working in the health and social care sector?
Different care professionals often work together as a team to promote the health and wellbeing of the service users. The care manager of a residential home may work with GP’S district nurses, and physiotherapists to meet needs of residents. Child social workers may work with health visitors, school nurses, schoolteachers, and educational psychologists. Teams may include voluntary organisations. Emergency services may be required. Co-operation like this is known as a multi-disciplinary team (A team involving health and social care workers from many different backgrounds)
The need for collaborative working between other service providers
It’s essential for care workers to work as a team, there have been a number of cases of child abuse such as Victoria Climbie in 2000 and Baby P in 2007 which have ended tragically due to the lack of collaboration between service providers.
How do you Involve service users, carers, advocates in multidisciplinary team?
At formal team meetings it will be expected that, where possible, the service user, their advocate, translator/interpreter will be present alongside informal carers and other professional staff who contributed to planning, support and evaluation of the care.
The service user and their representative’s presence ensures the empowerment of the service user and therefore a higher chance of views and preferences to be expressed, which will better the support
What is a holistic approach?
Multi-disciplinary working allows for a holistic approach to be taken, and for wider needs (Physical , intellectual, emotional, social, spiritual) to be considered.
How do you monitor the work of people in health and care settings?
Line Management
People in health and social care work in hierarchic environments and are monitored by senior staff, care assistants are normally monitored by care managers who’s allocates routines, tasks and standards of the staff and setting. In a larger setting, there will be senior care workers who manage a team of care assistants on behalf of the care manager, the linne manager is responsible for addressing issues and acting upon these, the first instance may involve a warning/ conversation, and formal action may be taken upon the second offence.
What are some external agencies?
CQC – Care Quality commission ( England)
RQIA- Regulation and quality and improvement authority (Northern Ireland)
CSSIW- Care and social services inspectorate Wales, HCIW-Healthcare inspectorate Wales
Early years education services are inspected by:
Ofsted in England
Education and training inspectorate in Northern Ireland
Her Majesty’s inspectorate for Education and training in Wales
Education Scotland
What is whistleblowing?
When a staff member raises awareness of low quality/ dangerous care, may inform the press, or poweful organisations (Police or professional body)
They may be employees at any level
Service user Feedback
Regular meetings for service users to share ideas/ concerns they may have for improving provision
Committee that represents all service users
Suggestions box
Private meeting with manager/ governor
External agencies (CQC, Ofsted,)
Criminal investigations
In cases of physical, financial, sexual, or emotional abuse, or any other case of broken law, police may investigate, healthcare workers may be remobed from professional register and barred from professional practice
