SAEII 20140124 Reporting

Question 1

What are the two type of metrics generated by Pega and why is the distinctions so important?

Answer 1

Business Metrics vs. Process Metrics: the distinction is so important because its impacts how Pega stores the data

Question 2

What are Process Metrics?

Answer 2

Process metrics look at process data. Examples include time to complete an assigment, how often a path is followed, SLA violations…

Question 3

Each case is stored as an instance or record on the Pega database. True or False

Answer 3

True.
Case Data entered or changed in the UI => Case Data is stored in memory on the Clipboard => Case Data is stored as a single row in a database table

Question 4

What are Business Metrics?

Answer 4

Business Metrics are compnay data. They are the data we defined when we created properties.

Question 5

Who uses Process Metrics and who uses Business Metrics?

Answer 5

Process metrics are used by systems architects and Business Metrics are used by business analysts

Question 6

Case data is stored in the PRPC database in the

Answer 6

1. It has no size constraints
2. The data model is flexible
3. It is optimized for transaction performance
4. BLOB is not optimal for reporting

Question 7

What is data optimization?

Answer 7

It’s a column created for each property to be optimized so that it is in a format that can easily be used for SQL reporting.

Question 8

How many type of reports can be created with data pulled directly from the BLOB?

Answer 8

0. A guardrail warning will be issued and a reports will not include properties that are not optimized.