SAEII 20140124 Business Policies Flashcards
Define business process and business policy and how they relate to eachother.
Business Process – what you do, work flows, tend to rarely change
Business Policies - set of parameters as to how you do it; they govern process
Business policies are relatively static so should be incorporated into the model as much as possible by systems architects. True or False and why.
Don’t bake the business policy into your model
- Business processes rarely change
- Business policies change constantly – they govern process
Make them available to users to maintain – typically business managers
When would business policies not be delegated to the business?
When they are more less likely to change and or extremely complex to maintain.
**Which rules are used to implement business policies. Name eight.
- Service Level
- WhenRule
- Decision Table
- Constraint
- Flow
- Map Value
- Decision Tree
- Declare Expressions
What are common types of rules used to implement business policy and why would you typically use each?
Service Levels - Time to completion milestones change frequently
WhenRules and Decision Tables - Regulation and market changes affect conditions.
Constraints - Changing relationship between property values
What category is a WhenRule in?
Decision Shape
One the business architect determines which business policies business managers can maintain, what are the three options for implementation and what ar the associated agility and risk levles of each.
1) Put policy in test environment before releasing to production: low agility + low risk
2) Give business managers access to production server: high agility + moderate risk
3) Give business managers access to an authoring environment hooked up to production server: moderate agility +moderate risk
A commitment to completing work in a certain amount of time is called:
SLA - Service level agreement
Service levels are used to __________________.
Service levels are used to monitor work and to ensure case workers meet deadlines
When setting service levels you are able to
- Set ___________
- Send _____________
When setting service levels you are able to
- Set escalations
- Send notifications
When setting a service level in Pega, what are the three milestones and when to they begin
Goal –how long it should take, starts when the assignment is made
Deadline – how long it must take, starts when the assignment is made
Passed Deadline – how long after the deadline before taking additional action, starts from end of deadline
When an assignment is started it means a case worker is working on it. True or Flase.
False. A Service Level timeline begins when the assignment is made even if a case worker has not begun work.
Under this scenario, what is the urgency of the service level if the third milestone is reached? Initial Urgency = 20 Goal Urgency = 10 Deadline Urgency = 15 Passed Deadline Urgency = 20
65
What are the six Declarative Rule types? List the three we discussed in the scope of this course first.
- Constraint - Records an expected relationship between property values
- Declare Expression - Records a computational relationship among property values
- Data Page - Records what the contents of the clipboard page should be
- Declare on Change - Records a computation that must occur when the value of “watched” properties change
- Declare Trigger - Records processing that must occur automatically when an instance of a specific class is saved or deleted in a database
- Delcare Index - Records criteria for automatically maintaining index instances for faster access
What are the three types of Decision Rules are used and when are they used?
- WhenRule - You know the condition and are checking to see if it exists
- Decision Table - Same factors with different values determine the result
- Decision Tree - Factors with different values determine other factors to evaluate
