SAC2B Flashcards
Training
The process of increasing and improving knowledge and skills of an employee. This helps them perform more effectively and efficiently in their role.
On the job training
I where the employee undertakes training while they are at their place of work and often still performing their jobs.
Eg; googles interns learn form current employees and being on the premises
On the job training - coaching
Being taught by an existing employee how to perform the job
On the job training - mentoring
Watching an existing employee perform the job and learn from their advice and experience
On the job training - job rotation
Completing a number of jobs in a field of the business to see how they all interconnect
On the job training -Job shadowing
Following an experienced worker for a few days, watching what they do and how they do it
On the job training - demonstration
Having someone show and demonstrate to you how to do it,
On the job training - advantages
. Reduced cost
. Learn specific skills and knowledge directly related to the job
. Learn the tricks of the trade from years of first hand experience
. Motivation for coach and mentor to be valued
. Producing goods and services whilst learning which add to the business production
On the job training - disadvantages
. May produce sub standard production in the short term
. May learn bad tricks or short cuts from existing employees which are against the business policies
. Unlikely to learn broader skills / knowledge
. Unlikely to develop networks with other businesses
Off the job training
Is where the employee undertakes training away from their workplace which may involve being in a classroom setting
EG; Qantas trains their air crew in simulations off site they reenact a plane crash to know how to respond in an efficient and effective way
Examples of Off the job training
. Conferences . Lectures . Simulations . Role plays . Tutorials . TAFE or university . Qualifications/ workshops
Off the job training - advantages
. Less likely to be distracted by work environment and colleagues
. Develops employee morale to be selected for off site training
. May develop broader social networks
. May learn additional broader knowledge
. May return with accredited skills or qualifications
Off the job training - disadvantages
. Increased cost/expense of training program
. Cost in terms of employee absence from work
. When return to work may be difficult to integrate skills
. Team employees may continue old practises in defiance of new approaches
Performance management
Is an assessment of employees present work performance and how this can be directed in the future to achieve both business and employee objectives
Performance management - business objectives and employee objectives
BUSINESS OBJECTIVES EMPLOYEE OBJECTIVES
. Make a profit. . Earn an income
. Increase market share. . Ts and cs of employment
. Fulfil a market or social need. . Job security
. Meet shareholder expectations . Develop skills and knowledge
. Career advancement
Performance management strategies - Management by objectives
Is a strategy that aims to improve performance of a business by clearly defining objectives that are agreed to by both management and employees
Performance management strategies - appraisals
A performance appraisal also referred to as a performance review or a performance evaluation, is a method by which the job performance of an employee is documented and evaluated against pre-determined standards
Termination
Where the working relationship ends, due to employee leaving the business. This can be done either voluntarily or involuntarily. How businesses manage termination is important as it can have a negative impact on culture if managed poorly
