SAC1B Flashcards
Communication
Is any type transfer of information from a sender to receiver. This can be emails or non - verbal (body language )
Delegation
Is the transfer of authority and responsibility from a manger to an employee to carry out specific activities. The manager will remain accountable for the work.
Planning
Involves the prior thinking that goes into considering how best to achieve a business objective. This can be strategic, tactical and operational.
Leading
Involves guiding the business towards achieving its objectives. Leadership involves establishing a clear vision, sharing that vision with others and coordinating and balancing the conflicting interest of stakeholders
Decision making
A course of action purposely chosen from a set of alternatives to achieve business objectives. Decision makers need the ability to make decisions based on data or gut feeling
Interpersonal
The skills used by a person to interact with others properly. In business the term generally refers to an employees abilities to get along with others while getting the job done
Autocratic
A management style where the leader dictates policies and procedures. They decide the objectives that are to be achieved and directs all activities to achieve these objectives without any meaningful participation by the employer.
EG; bill gates had a vision when he started apple and then used all resources available to make that vision a reality
Persuasive
A management style where the manager attempts to convince employees that their decision is the right way to go. Authority and control are retained by the manager and communication is one way.
EG; Gina Rinehart chairman of Hancock Prospecting dominating style in terms of mine and operations described as persuasive as understands staff needs
Consultative
Is a management style where the manager recognises the importance of good - relationships with their employees. They consult with staff of issues before making the final decision themselves
EG; Richard Branson for Virgin makes the final decision consistently however he’s open to learn from other people and ideas from staff
Participative
This is a style where the manager shares the decision making responsibility with the employees. Communication is in both directions and employees are given a share of responsibility.
EG: google founders are focused on creating a creative and cooperative workplace
Laissez-faire
Is a form of management in which the employees are totally responsible for the decision making and operations of the business and the manager may still set objectives, but employees effectively run the business
EG; zappos have no managers and employees run the business and make decisions, although owners do set objectives
Autocratic advantages
- Manager retains all the control
- time is used very efficiently as their is no discussion or consultation
Autocratic disadvantages
-no employee input, decisions can’t be enhanced, and employees aren’t empowered
Persuasive advantages
- managers can gain trust and support through persuasion.
- employee morale may be higher than autocratic
- very quick, effective and clear decision making.
Persuasive disadvantages
- communication remains one way so still no opportunity to enhance decision making and build trust and support with employees
Consultative advantages
- Asking for suggestions, broadens the pool of ideas so decision making can be enhanced.
- seeking employee inputs boosts their satisfaction and motivational levels
Consultative disadvantages
- The time taken to consult can slow down decision making process.
- some employee suggestions may be ignored which could cause resentment
Participative advantages
- recognises the skills and abilities of employees and empowers them to take decisions.
- team work and group decisions making should lead to the optimum final decisions.
Participative disadvantages
- can be very time consuming to take in and discuss everyone’s views.
- may cause conflict if suggestions are disregarded
Laissez - Faire advantages
- very trusting and empowering for employees, given complete freedom and responsibility
- can be very creative, with a high degree of individual responsibility.
Laissez - Faire disadvantages
- can potentially lead to loss of control, or conflict between staff over direction.
Offical corporate culture
Is what the business wants their culture to be. The official culture is stated in the businesses motto or mission statement, business written policies, slogans and objectives of the business.
Real corporate culture
Is what the actual shared values and beliefs of the people within the business are. It can be seen in how managers communicate with staff, the standard of the employees dress and how they relate to one another in the workplace
Corporate culture
Is the shared values or beliefs of the people within a business. It is the businesses written culture, and their real culture.
The business needs to ensure that the real and official corporate culture match
Relationships between management skills and styles
Autocratic - communication - leading - descrizione making Persuasive - delegation - planning Laissez- faire - delegation - planning Participative - interpersonal
Each can really lend themselves to each style or skill
Appropriateness of management styles: nature of tasks
- If the task is IMPORTANT then an autocratic and persuasive style is best for the situation so shit gets done right
- while of the task was open to lots of different ideas and such, a more participative or laissez fairer style would be best
Appropriateness of management styles: time
- if there is limited or short time, and a decision needs to be made quickly, an autocratic or persuasive style is best.
- while if there is lots of time participative, consultative or laissez faire style is best
Appropriateness of management styles: experience of employees
- if the employee experience is low, then its best if the manger tells the employee what to do, so persuasive or autocratic would be best
- if the employee is experienced and the business could use theses employees skills and knowledge, then a 2 way communication style would be used. Like participative, consultative or laissez faire
Strategies for developing corporate culture
The shared data values and beliefs of the people in a business can be developed by:
- leading by example: role modelling behaviour
- bringing in customer service training
- establishing policies to enforce the expected values
- rewarding employees who demonstrate the correct values
- recruiting for these values.
