SAC2A Flashcards
Managing employees
The activities and tasks involved in getting the very best out of the employees who are working for you. Motivation Training Performance management Termination Wages and condition of work.
Maslow : Hierarchy of needs
Maslows motivation theory is the needs theory. It is based on a hierarchy of what employees need. The hierarchy is physiological, safety, social, esteem and self actualisation. Once a level has been fulfilled the person move up.
Locke and Latham - goal setting theory
Is the theory based on goal setting. According to Locke and Latham the goals need to be clear and challenging, but realistic.
Lawrence and Nohria : four drive theory
Is the theory that humans have four drives. The drive to acquire, the drive to bond, the drive to learn, and the drive to defend.
Performance related pay - motivational strategies
Is a salary or wages system based on how well an employee works, the greater the production, or the greater the number of sales. For example real estate agents get paid commission of the houses they sell.
Career advancement - motivation strategies
Is the prospect and opportunity of developing your career through being promoted or taking on new roles. This can motivate employees to perform well and acquire new skills and knowledge.
Investment in training - motivation strategies
The business pays for training programs to develop the individual employees, or group of employees skills and knowledge. This makes them more efficient and effective in their role.
Support - motivational theories
This involves the manager meeting with the employees and verbally instilling belief and aspiration in the employee. It is important to monitor them to help overcome problems and seize opportunities.
Sanction - motivation theory
Refers to the punishments for failure to meet or comply with a business objective. The sanction may be in the form of a pay penalty, lost promotional opportunity, requirement to complete work task again, ect…
Managing employees and business objectives : motivation
When employees are motivated, and are happy to be at work, customer service and productivity becomes better and that leads to making a profit ( business objective)
Managing employees and business objectives: training
When employees are trained well, and are better skilled in their role, they perform better at work because they are empowered and they have the proper knowledge and skills to do their job well. This leads to making higher profits and that will fulfil a market share or social need.
Managing employees and business objectives
Managing employees. Business objectives
- Motivation. 1. To make a profit
- Training. 2. To fulfil a market/social need
- Performance management 3. To increase market share
- Termination management. 4. To meet shareholder 5. Wages and conditions of work expectations
Self actualisation
Is the need for fulfilment of personal potential. In a business application this is opportunities for advancement and promotion.
Esteem
Is the need for independence and recognition. In application to a business this is recognition and reward in the workplace.
Social
Is the need for relationships and belonging. In a business application this is teamwork, social activities like “staff functions “. Important to build relationships in the workplace
Safely
Is the need for physical and emotional safety. In a business application this is stable and constant pay, safe working conditions, OH+S, and job security
Physiological
This is the need for food and water. In a business application this is a job, pay and income.
Locke and Lathams goal setting principles
- Clarity - setting clear goals
- Challenge - setting challenging goals
- Commitment - securing team commitment - must understand and agree to goals
- Feedback - gaining feedback
- Task complexity - adjusting difficulty if goals are highly complex.
Drive to Aquire
Relates to an individuals desire to acquire goods and serices in life. In a business application this is the incentives to drive performance, enumeration, culture of reward and recognition.
The drive to bond
This relates to an individuals desire to form long term relationships. In a business application this is social interactions, team building, celebrations, and feeling included in the the business and its decisions.
The drive to learn
This relates to an individuals desire to continually learn new things. In a business application this is constantly learning new things, training and development programs, mentors, job sharing, challenging goals
The drive to defend
This relates to an individuals desire to defend themselves and for those off whom they care. In a business application this is defending the company, pride in values and beliefs, manager is role modelling, standing up for team, defending a work colleague.
Advantages + disadvantages of performance related pay
Advantages - focus on objectives - powerful Disadvantages - may not focus on wider issues - can become competitive. Short term effect - immediate motivation Long term effect - may reach plateau as reach comfortable level
Advantages + disadvantages of career advancement
A -very personal focus D - become selfish and non team focused STE - motivation until achieve goal or give up LTE -Culture of self- interest
Advantages + disadvantages of investment in training
A -very targeted at business objectives - broad benefits D - expensive -worker may leave with investment in them STE - employee morale up - productivity should directly increase LTE - builds skills and knowledge capabilities in staff
Advantages + disadvantages of Support
A -employees feel valued - culturally positive D - time consuming -benefits takes longer long term STE - employee morale increase LTE - long term positive culture
Advantages + disadvantages of sanction
A -fast acting -powerful D - builds resistance and fear STE -fast direct motivation LTE - fast resentment - employees avoid risk taking
