SAC2A

Question 1

Managing employees

Answer 1

The activities and tasks involved in getting the very best out of the employees who are working for you. 
Motivation 
Training 
Performance management 
Termination 
Wages and condition of work.

Question 2

Maslow : Hierarchy of needs

Answer 2

Maslows motivation theory is the needs theory. It is based on a hierarchy of what employees need. The hierarchy is physiological, safety, social, esteem and self actualisation. Once a level has been fulfilled the person move up.

Question 3

Locke and Latham - goal setting theory

Answer 3

Is the theory based on goal setting. According to Locke and Latham the goals need to be clear and challenging, but realistic.

Question 4

Lawrence and Nohria : four drive theory

Answer 4

Is the theory that humans have four drives. The drive to acquire, the drive to bond, the drive to learn, and the drive to defend.

Question 5

Performance related pay - motivational strategies

Answer 5

Is a salary or wages system based on how well an employee works, the greater the production, or the greater the number of sales. For example real estate agents get paid commission of the houses they sell.

Question 6

Career advancement - motivation strategies

Answer 6

Is the prospect and opportunity of developing your career through being promoted or taking on new roles. This can motivate employees to perform well and acquire new skills and knowledge.

Question 7

Investment in training - motivation strategies

Answer 7

The business pays for training programs to develop the individual employees, or group of employees skills and knowledge. This makes them more efficient and effective in their role.

Question 8

Support - motivational theories

Answer 8

This involves the manager meeting with the employees and verbally instilling belief and aspiration in the employee. It is important to monitor them to help overcome problems and seize opportunities.

Question 9

Sanction - motivation theory

Answer 9

Refers to the punishments for failure to meet or comply with a business objective. The sanction may be in the form of a pay penalty, lost promotional opportunity, requirement to complete work task again, ect…

Question 10

Managing employees and business objectives : motivation

Answer 10

When employees are motivated, and are happy to be at work, customer service and productivity becomes better and that leads to making a profit ( business objective)

Question 11

Managing employees and business objectives: training

Answer 11

When employees are trained well, and are better skilled in their role, they perform better at work because they are empowered and they have the proper knowledge and skills to do their job well. This leads to making higher profits and that will fulfil a market share or social need.

Question 12

Managing employees and business objectives

Answer 12

Managing employees. Business objectives

1. Motivation. 1. To make a profit
2. Training. 2. To fulfil a market/social need
3. Performance management 3. To increase market share
4. Termination management. 4. To meet shareholder 5. Wages and conditions of work expectations

Question 13

Self actualisation

Answer 13

Is the need for fulfilment of personal potential. In a business application this is opportunities for advancement and promotion.

Question 14

Esteem

Answer 14

Is the need for independence and recognition. In application to a business this is recognition and reward in the workplace.

Question 15

Social

Answer 15

Is the need for relationships and belonging. In a business application this is teamwork, social activities like “staff functions “. Important to build relationships in the workplace

Question 16

Safely

Answer 16

Is the need for physical and emotional safety. In a business application this is stable and constant pay, safe working conditions, OH+S, and job security

Question 17

Physiological

Answer 17

This is the need for food and water. In a business application this is a job, pay and income.

Question 18

Locke and Lathams goal setting principles

Answer 18

1. Clarity - setting clear goals
2. Challenge - setting challenging goals
3. Commitment - securing team commitment - must understand and agree to goals
4. Feedback - gaining feedback
5. Task complexity - adjusting difficulty if goals are highly complex.

Question 19

Drive to Aquire

Answer 19

Relates to an individuals desire to acquire goods and serices in life. In a business application this is the incentives to drive performance, enumeration, culture of reward and recognition.

Question 20

The drive to bond

Answer 20

This relates to an individuals desire to form long term relationships. In a business application this is social interactions, team building, celebrations, and feeling included in the the business and its decisions.

Question 21

The drive to learn

Answer 21

This relates to an individuals desire to continually learn new things. In a business application this is constantly learning new things, training and development programs, mentors, job sharing, challenging goals

Question 22

The drive to defend

Answer 22

This relates to an individuals desire to defend themselves and for those off whom they care. In a business application this is defending the company, pride in values and beliefs, manager is role modelling, standing up for team, defending a work colleague.

Question 23

Advantages + disadvantages of performance related pay

Answer 23

Advantages 
- focus on objectives 
- powerful 
Disadvantages 
- may not focus on wider issues 
- can become competitive.   
Short term effect 
- immediate motivation 
Long term effect
- may reach plateau as reach comfortable level

Question 24

Advantages + disadvantages of career advancement

Answer 24

A
-very personal focus 
D
- become selfish and non team focused 
STE
- motivation until achieve goal or give up 
LTE
-Culture of self- interest

Question 25

Advantages + disadvantages of investment in training

Answer 25

A
-very targeted  at business objectives 
- broad benefits 
D
- expensive 
-worker may leave with investment in them 
STE
- employee morale up 
- productivity should directly increase 
LTE
- builds skills and knowledge capabilities in staff

Question 26

Advantages + disadvantages of Support

Answer 26

A 
-employees feel valued 
- culturally positive 
D
- time consuming 
-benefits takes longer long term 
STE
- employee morale increase 
LTE
- long term positive culture

Question 27

Advantages + disadvantages of sanction

Answer 27

A
-fast acting 
-powerful 
D
- builds resistance and fear 
STE
-fast direct motivation 
LTE
- fast resentment 
- employees avoid risk taking