SAC 4 Flashcards
1
Q
What is Operations Management
A
The management of resources and functions within a business to achieve efficient output of goods and services
2
Q
How does Operations Management relate to business Objectives
A
Make A Profit - Reduce cost/maximise productivity
Increase Market Share - Higher the quality, higher the market share
Meet Shareholder Expectation - Minimise Labour costs –> technology/outsourcing
3
Q
Yakult Inputs
A
YAKULT
- Live Bacteria
- Skim Milk Powder
- Water
- Sugar
- Natural Citrus Flavouring
4
Q
Yakult Processes
A
- Raw Materials are dissolved and sterilised
- The bacteria is grown and cultured under strict conditions
- Liquid and Bacteria combined and ferments at 37 degrees for at least 6 dyas
- Product is homogenised and blended with natural flavours
- Product is chilled and ready for bottling
5
Q
Yakuly Outputs
A
- Chilled Milk Product
6
Q
Efficiency
A
The state or quality of being efficient
7
Q
Effectivenesss
A
The degree to which something is successful in producing a desired result
8
Q
Productivity
A
The state or quality of being productive
9
Q
Similarities of Goods and Services
A
- Utilize technology
- Deal with customers and suppliers
- Plan and develop organisational objectives
10
Q
Differences of Goods and Services
A
- Tangible vs Intangible
