SAC 3 Flashcards
On the Job Training
Employee training that is completed at the place of work while he or she is doing the actual job
Forms of on the job training
- Apprenticeship where employee learns from experienced person
- Participation in planned work activities
Advantages/Disadvantages of on the Job Training
Advantages
- Employee is being trained on the specific tools or equipment they will be using in their role
- Employee is actually working while learning and is therefore being productive
Disadvantages
- Training may be sub-standard if mentor/coach is not trained in how to act in this role
- Trainer may pass on bad habits to the trainee, often without realizing they are doing so
Off the Job Training
Employee training that occurs when employees are taken away from their place of work to be trained
Forms of off the job training
- Info presentation style- lectures are held for a large number of attendees
- Simulations- Video games and case studies
Advantages/Disadvantages of off the job training
Advantages
- Wider range of skills can be taught/learned
- Less opportunity to be interrupted by workplace issues. Therefore able to focus on course/training program
Disadvantages
- More expensive if paying course fees, transport and possibly accommodation
- Employees with these new skills/ qualifications may leave the business to gain a job elsewhere, possibly for higher pay
Performance Management
Assessment of employee’s present work performance and how this can be directed in the future to achieve both business and employee objectives
4 Forms of Performance Management
Management by objectives
Performance Appraisal
Self-Evaluation
Employee-Observation
Management By Objectives
- Strategy that aims to improve performance of a business by clearly defining objectives that are agreed to by both management and employees
- Process of defining specific objectives within a business that management can convey to employees, then deciding on how to achieve each objective in sequence
Performance Appraisal
- Also referred to as a performance review or a performance evaluation, is a method by which the job-performance of an employee is documented and evaluated against pre-determined standards
- Standardized way to make comparison among employees for salary or promotional based decisions
Self-Evaluation
- Employee self-assesses both their performance related to their predetermined objectives and their contribution to their business team or unit
- Often differs from evaluation from manager which results in discussion
Employee Observation
- In order to pre-empt the discussion between the manager and the employee about the employee’s present performance and how this could be developed the employee could be observed and recorded
- Either through:
- With their knowledge – A pre organized observation period
- Without their knowledge – E.g.: A mystery shopper survey
Termination
Results from decisions made by the employer or the employee to end the employment contract and relationship
Voluntary Termination
When an employee decides to leave a business to go to another job or when they are retiring EG: Resignation, Retirement
Involuntary Termination
Employee is terminated from their job involuntarily
Forms Of Termination
Dismissal
Resignation
Retrenchment
Retirement
Dismissal
Termination of an employment contract due to incompetence or indiscipline
Resignation
Voluntary termination that occurs when an employee leaves the workplace, usually to go to another job
Retrenchment
Occurs to an employee whose employment is terminated by reason of his or hers job becoming redundant (No longer sufficient work)
Retirement
Voluntary termination where an employee decides to leave the paid work force
Role of Fair Work Commission (FWC) in unfair dismissal
Employee needs to have reached a standard set of requirements to be eligible to make an application to the FWC. Reason needs to be valid, whether they were given prior opportunity, Amount of annual pay received etc. FWC tries to first conciliate the matter by helping both sides reach mutual agreement. If a resolution cannot be reached an arbitration hearing is held. If they find that the dismissal is unfair they can either reinstate the employee or compensate them for up to 26 weeks’ pay
Participants in Workplace
Employees Trade Unions Shop Stewards Human Resource Manager Employer Associations Fair Work Commission Fair Work Ombudsmen
Employees Role
- perform duties with proper care and diligence
- Follow safety procedures
Trade Unions
Organization formed to represent and protect rights of employees in a particular industry.
Role
- provide support to employees cases during hearings that determine awards
