Implementing Change Flashcards
Leadership Definition
The process of positively influencing and encouraging individuals to set and achieve objectives
A successful leader will need to
- Market and promote the change in a manner that will achieve co-operation and acceptance
- Resolve conflicts, which often arise when change is implemented
- Keep an open mind, seek out new ideas and freely share information
- Cultivate a sense of stability, while at the same time push on with even more change
- Show confidence in people, share credit and recognition
- Build and communicate a clear vision
How should a manager implement change
To successfully implement a change process a manager needs to exercise leading; that is, to show leadership. By leading change, the manager acts as a bridge to support the employees as they cross from existing work practices into new and unfamiliar territory
KPI’s that can be addressed
- Number of sales
- Number of workplace accidents
- Rate of productivity growth
- Level of staff Turnover
- Level of staff absenteeism
- Percentage of Market Share
- Rate of productivity growth
- Customer Complaints
- Profit
- Level of wastage
Number of Sales
STAFF TRAINING
The development of the skills of sales staff can increase sales
Number of workplace accidents
STAFF TRAINING
OH&S training is necessary in every business to ensure that the incidence of accidents and injury is reduced
Rate of productivity growth
STAFF MOTIVATION
When motivation levels are increased, employees are more likely to work hard, thus increasing the productivity rate
Management Strategies that can be used
- Staff Training
- Staff Motivation
- Change in management skills or styles
- Increased investment in technology
- Improving quality in production
- Cost cutting
- Initiating lean production techniques
- Redeployment of resources (natural, capital, labour)
Level of staff turnover/level of staff absenteeism
CHANGE IN MANAGEMENT SKILLS OR STYLES
In some cases, an autocratic management style may not be seen by employees as desirable. If employees are resigning or taking many days off because they don’t feel involved or even consulted about decisions at work, then changing to a consultative or participative style might be required. This would also require the development of better communication and interpersonal skills
Percentage of market share
INCREASED INVESTMENT IN TECHNOLOGY
Installing better technology than competitors can give a business a competitive edge. For example, if a business has a very user friendly online shopping facility, it may pick up customers from competitors who do not offer this option
Rate of productivity growth
INCREASED INVESTMENT IN TECHNOLOGY
Technology can assist in increasing the rate of productivity, as it may assist the business to produce items more quickly while retaining accuracy and quality
Customer Complaints
IMPROVING QUALITY IN PRODUCTION
The implementation of a quality strategy such as quality assurance control should result in higher quality products. This should result in a decrease in the number of complaints from customers
Profit
COST CUTTING
Profit is not just based on the revenue earned by a business. A business can increase its profit margins if it retains its revenue levels, but reduces its costs. This can be done by sourcing expensive inputs. In a restaurant, for example, cost cutting could be achieved by finding a less expensive butcher to supply the meat
Level of Wastage
INITIATION OF LEAN PRODUCTION TECHNIQUES
Lean production is based on the concept of minimising waste. By making the most of all resources, the business will minimise its waste levels. It will also reduce its costs.
For many KPI’s
REDEPLOYMENT OF RESOURCES (LABOUR, NATURAL, CAPITAL)
Depending on which KPIs the manager want to improve, the solution might be to place resources into more effective positions or processes within the business. For example, more employees may be needed in the section of the business that is growing most strongly. Or perhaps more capital resources in the form of equipment needs to be taken from underperforming areas to produce the items that are more in demand.
Management Skills
Communication Leading Interpersonal Planning Discussion Making Delegation
Importance of Leadership
- Get everyone on same page
- Work towards same goal
- Achieve objectives
- Low resistance
Management Principles (Senge)
Personal Mastery Building Shared Vision Mental Model Team Learning Systems Thinking
Systems thinking (Senge)
Systems thinking is the ability to see the big picture, to look beyond what is occurring just within a business
Personal Mastery (Senge)
Personal mastery involves the people within a business developing proficiency
Mental Model (Senge)
Businesses need to be able to scrutinise what they do, their systems and processes and then act upon what they learn
Building Shared Vision (Senge)
This shared vision is different to the vision statement of a business. The shared vision, if genuine, will see people excel and learn, not because they are told to, but because they want to.
Team Learning (Senge)
This is an important discipline because it places emphasis on the team rather than the individual. The desired outcome of producing a learning organisation is more likely to be achieved if there is team learning
Low Risk Strategies
- Communication (Greater sharing of information)
- Empowerment (Allow employees opportunity for input into changes being made)
- Support (Those terminated need to be offered appropiate support)
- Incentives (Bonuses, Promotions, Training/Career Advancement)
