S3 M1 Patient Centered Care Flashcards
In patient centered care the source of control and the full partner is the
Patient
6 Components of patient centered care
Respect for values Coordination and integration of care Information, communication, and education Physical comfort Emotional support Involvement of family and care
Respect for values means
Structuring care plan around values of patient
Coordination and integration of care means
Creating smooth transitions between procedures, dr visits, evaluations etc.
Information, communication, and education means
Provide as much or as little information as the patient wants with the goal of building trust
Physical comfort means
Free from pain
Emotional support means
Identifying and assisting in dealing with anxiety and distress in patients and family
Involvement of family and friends means
Accommodating visiting hours to meet patients’ needs
Patient centered care expectations
Being heard
Being told the truth
Having info
Partnering with staff
To help with patient centered care nurses need to ID
and champion
Barriers
Promoting what patients want
2 core concepts in patient centered approach
Cultural competency
Health literacy
Patient satisfaction
Degree to which healthcare service is useful effective or beneficial
Patient satisfaction
6 things patients want
Treat me like I matter Everyone's competence counts I am a providers first priority I have information Effective care process Simple insurance
Patient centered environment
Safe
Clean
Private
Wholesome
Patient centered care should strive to
Calm Comfort and Support those in it
