S2 and S3 Medicines and OTC Requests Flashcards

1
Q

What are FOUR basic requirements of schedule 2 (pharmacy medicine) and schedule 3 (pharmacist only) medicines?

A
  • Require appropriate recommendation and advice
  • Requires monitoring by a pharmacist
  • Pharmacists, pharmacy assistants, and student pharmacists are bound by a duty of care
  • Are located out of reach of the public i.e. ‘behind the counter’
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2
Q

All requests relating to pharmacist only medicines (S3) must be referred to a?

A

Pharmacist

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3
Q

How many packs of Pharmacy Medicines and Pharmacist Only Medicines can be supplied at a time?

A

Only one proprietary pack

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4
Q

When may more than one pack of pharmacy medicines and pharmacist only medicines be supplied? Why should there be caution?

A
  • More than one pack may be supplied if there are exceptional circumstances clearly demonstrable by the customer, additional documentation of which should be kept
  • Caution should be exercised when considering requests for supply of multiple packages, particularly for drugs subject to abuse or misuse e.g. pseudoephedrine
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5
Q

What happens if the supply of S2 and S3 poisons have met a failure to comply with local jurisdiction regulations?

A

May be considered unprofessional conduct

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6
Q

Where should pharmacy only and pharmacist only medicines be located?

A

In a secure area that;

  • Is within sight, hearing and supervision of the pharmacist
  • Consumers do not have direct access to
  • Consumers are unable to self-select from

> professional service area

> private consultation area

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7
Q

For Pharmacy medicines (S2);

A) Do they require medical diagnosis or management?

B) Does the pharmacist have to be involved?

C) When to refer to the pharmacist?

A

A)

Are for minor ailments and symptoms that do not require medical diagnosis or management

B)

You may provide these products without reference to the pharmacist

C)

Refer to pharmacist for advice

  • Child or elderly
  • Symptoms persistent
  • Treatment failure
  • Taking other medication(s) or other medical condition(s)
  • Side effects from other medication(s)
  • Pregnant or breastfeeding patient
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8
Q

For Pharmacist only medicines (S3);

A) Do they require counseling by a pharmacist?

B) Is a pharmacy student allow to provide this medicine without the pharmacist’s advice?

A

A)

YES, they are substantially safe in use but require professional advice or counselling by a pharmacist

B)

You may NOT provide this medicine without the pharmacist’s advice

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9
Q

For pseudoephedrine;

A) What information is required from the patient?

B) What identification is required

C) How is the recording done (can be done by pharmacist and other staff)?

A

A)

  • Relay important information to the pharmacist who will determine if there is a genuine therapeutic need

B)

  • Collect photo identification – drivers licence. Check photo matches person requesting the medicine

C)

  • Log in to Projectstop™ using pharmacy’s log-in details
  • Patient’s photo identification number
  • Product requested
  • Amount of product requested
  • Whether the product was supplied or not (record sale, record non-sale, or sale under duress)
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10
Q

What current editions of information is required to supply S2 and S3 medicines?

A

PBA requires pharmacies to have current editions of the following

  • APF, AMH, e-MIMs, AusDi, The Therapeutic Guidelines series, Don’t Rush to Crush, Herbs & Natural Supplements and the Merck Manual

Also optional resources such as Self-care cards and CMI print outs

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11
Q

What are the SEVEN steps of the pharmaceutical care quality system?

A
  1. Patient assesment and data collection
  2. Identify problems
  3. Set treatment goals
  4. Evaluate therapeutic alternatives
  5. Individualise therapy
  6. Implement therapeutic plan
  7. Monitor outcomes
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12
Q

What are the four steps for patient assessment (pharmaceutical care quality system)

A
  1. Gathering initial data and getting a general idea what the problem might be through
    a) General observation of the patient
    b) Considering the presenting complaint
  2. Asking questions for further information (e.g. WWHAMMA)
  3. Confirming the facts
  4. Making a clinical decision and recommendations (subjective and objective findings)
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13
Q

What is the difference between subjective findings and objective findings? Provide examples of each

A

Subjective findings

  • Obtained verbally from the patient or caregiver and so is not directly observed or measured by yourself
  • E.g. the main complaint/symptom(s) presented; history of present illness; past medical history; social history; family history

Example: patient says “I have high blood pressure”

Objective findings

  • details data that can be directly measured or observed by yourself or the pharmacist OR can be verified by you
  • e.g. medication history from pharmacy’s records, physical observations of any symptoms

Example: pharmacist/pharmacy staff measures the patient’s blood pressure and notes that it is currently high

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14
Q

When to treat or refer to a doctor in general as every medical condition will have its own triggers for referral (step 4)?

A
  1. symptoms of long duration
  2. recurring or worsening problems
  3. severe pain
  4. treatment failure with appropriate medications
  5. suspected adverse drug reactions
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15
Q

For treating or referring to the pharmacist, provide examples of (step 4);

A) Consumer-based triggers?

B) Staff-based triggers

C) Product-based triggers

A

A)

  • Age (under two years or elderly) „
  • Pregnant or breastfeeding „
  • Symptoms (not straightforward or persistent) „
  • Is taking other medication „
  • Has other medical conditions „
  • Appears to be under the influence of alcohol or drugs „
  • Looks unwell „
  • Unable to gather enough information „
  • Consumer requests pharmacist intervention

B)

  • Do I know the best product to choose for this consumer? If not, refer
  • For direct product request: Is the requested product the right one for this consumer or is there a better alternative?
  • For symptom-based presentation: Do I know which product is right for this consumer’s symptoms?
  • Do I have enough knowledge about this class of medicines or type of symptoms? If not, refer.
  • Can I give the consumer the right advice on this product / their symptoms? If not, refer.
  • Am I unsure whether to refer? If unsure, refer.

C)

  • Pharmacist Only Medicine
  • Suspect Inappropriate Use
  • Specific request by pharmacist for referral with this product
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16
Q

Which treatment to choose for the patient (step 4)?

A
  • Safe, appropriate and efficacious treatment based on the patient’s need
  • What has the patient already tried
  • Patient’s preferences (dosage form, flavour/taste)
  • Know active ingredient

Always provide counseling

  • 5 Ss – sincere, simple, short, summarise, specific
  • Can use IDARL acronym – logical sequence, comprehensive
17
Q

What is the treatment timescale (step 7)?

A

Time beyond which the patient should seek medical advice if the symptoms do not improve

Follow up:

  • Ask about the outcome: positive, negative, neutral
  • Allows you to build valuable experience
18
Q

What are the questions to ask when providing s2/s3 medication?

A
  1. Who is the product for? (Is the person less than two years old, more than 65 years old, pregnant or breastfeeding?)
  2. What are the symptoms?
  3. How long have the symptoms lasted?
  4. Have you tried other medicines or treatments?
  5. Do you have any other health conditions?
  6. Do you take any other medicines?
19
Q

What to assess after the asking when providing s2/s3 medication?

A
  • Has the customer answered ‘yes’ to any of the ‘ask questions’
  • Are you unsure if the product is right for the person’s symptoms?
  • Consider how severe the symptoms are and how long they have lasted.
  • Is the customer asking for a large quantity of medicine? Consider overuse.
  • Does the customer appear to be sick, confused, uncertain, dissatisfied, angry, or under the influence of drugs or alcohol?
  • Is the customer requesting a Pharmacist Only Medicine (S3)?
  • Are you concerned about the accuracy of the information the customer is giving you?

Yes to any of these or unsure = refer to pharmacist

20
Q

What to advise the patient after the ask and assess stages for S2 and S3 medication?

A
  • How to use it correctly
  • What to do if the symptoms don’t improve
  • Common side effects
  • What other options may help, including other products and/or lifestyle advice (self-care cards, better health channel fact sheets, brochures available in the pharmacy, product support material)
  • Other points specific to the product: storage conditions, disposal e.g. bottles containing eye drops should be discarded after 28 days
21
Q

If a request is made by a third party, and they dont have full responsibility of the consumer’s medication, what written information should be included with the medicine?

A
  • provide advice on the safe and effective use of the product
  • indicate what action to take if adverse effects are experienced
  • provide information on how the consumer may contact a pharmacist for additional information
22
Q

How to relay information to the pharmacist using the SOAP or SOAR structure?

A
  • S: Subjective information is obtained verbally from the patient or caregiver and so is not directly observed or measured by yourself e.g. the main complaint/symptom(s) presented; history of present illness; past medical history; social history; family history
  • O: Objective information details data that can be directly measured or observed by yourself or the pharmacist OR can be verified by you e.g. medication history from pharmacy’s records, BP test taken in pharmacy, physical observations of any symptoms
  • A: Assessment based on what you gathered from S & O. Should include:

> a prioritised problem list and any drug-related problems

> Initial assessment of any problems • Treatment goals, treatment options

> Treatment goals, treatment options and justification

  • P/R: Plan/Recommendation discussed and agreed upon with pharmacist includes

> Treatment plan

> Education and counselling

> Monitoring, follow-up & referral advice

23
Q

What to do when you have identified inappropriate use of S2 and S3 medicines?

Inappropriate use:

  • Medicines being sought and/or taken for the wrong purpose
  • Consistent use of medicines which may indicate the presence of untreated medical conditions
  • Medicines taken solely to support dependency
A

REFER TO THE PHARMACIST

  • The pharmacy will have a system by which purchase of Pharmacy and Pharmacist Only Medicines that have potential for inappropriate use are monitored
    *
24
Q

Is it legally necessary to record sales of pharmacy medicines?

A

Not legally necessary to record sales of pharmacy medicines, pharmacists carry a legal and professional responsibility for monitoring their use, with a view to promoting safe use and limiting inappropriate use

25
Q

Wha are some exceptions to the policy when pharmacists are not expected to maintain privacy and confidentiality?

A
  1. The safety of the person would be compromised by not disclosing information (in which case the senior pharmacist should seek direction from appropriate agencies eg. the person’s medical adviser, psychiatrist, psychiatric institution etc)
  2. The safety of others would be compromised by not disclosing information (in which case, it is likely that both the police and those who are endangered may need to be notified)
  3. Staff have knowledge of criminal activity (in which case the police need to be notified)
26
Q

What are FOUR strategies for responding to product based-requests?

A
  1. Explain why you need to ask questions - Highlight the fact that things may have changed since they last took the medicine, i.e. new medicines or conditions, new symptoms etc
  2. Ask how the product worked for them previously. This open-ended question will allow you to prompt them about the efficacy or any side effects they may have experienced
  3. Have them tell you about the product. Rather than asking a whole lot of questions, ask the consumer to summarise how and why they have been using the product, i.e. can you tell me a bit about how you’ve used the product in the past?
  4. Acknowledge their experience with using the product. Instead of telling the consumer that the medicine needs to be taken with food, remind them, i.e. remember to take it [the medicine] with food