Rules Of Conduct

Question 1

What does Rule 7 of the RICS Rules of Conduct for firms require?

Answer 1

A Complaints handling procedure (CHP) and maintain a complaints log.

It also requires the CHP to include an ADR mechanism that is approved by RICS Standards and Regulation Board

Question 2

What are the five principles of better regulation?

Answer 2

PACTT

1. Proportionality
2. Accountability
3. Consistency
4. Targeting
5. Transparency

Question 3

What is the role of a ‘Contact officer’?

Answer 3

To be the main point of liaison between the firm and the RICS and the person authorised by the firm to submit the firms annual return

Question 4

What are the rules of conduct?

Answer 4

The Rules of Conduct cover matters for which member and firms are responsible and accountable. The rules focus on regulatory goals and adopt the 5 principles for better regulation

Question 5

Can you tell me some of the rules for members?

Answer 5

Ethical behaviour 
Competence
Service 
CPD 
Solvency
Information to RICS
Co-operation

Question 6

Can you tell me the Rules of conduct for firms?

Answer 6

Professional behaviour 
Competence
Service 
CPD
Complaints handling
Clients money
Indemnity
Advertising 
Solvency
Arrangements to cover the incapacity or death of a sole practitioner
Use of designations
Information to RICS
Cooperation