Role Play

Question 1

Dealer uses Deal Update to add more cash down and the rate goes higher. Dealers calls in to discuss, what do you say?

Question 2

Dealers call in on an AA stating the rate is too high, how do you handle the conversation and what actions do you take?

Question 3

Dealer calls in on an MR deal with a self-employed applicant, explain our self-employed policy to the dealer.

Question 4

A dealer calls in about an AA, explain to them our Bookout policy and how that carries over into Funding

Question 5

There is a new preferred dealer and they want to know the difference between Nickel and Core, how would you explain this to them?

Question 6

Explain Multiple Offers to a dealer and why it would benefit them.

Question 7

Dealer calls in to rehash and you increase the income from TheWorkNumber but the rate increases. What do you say?

Question 8

Dealer calls in on a Post-Bureau AD and states, “You never buy anything”. How do you respond?

Question 9

Dealer calls in on an expired approval, explain the process that needs to happen from here and why.

Question 10

A dealer asks you when is it OK to resubmit a returned contract, explain your response.

Question 11

A dealer calls asking if we do eContracting, answer the question and explain the process.