Communicating with an ASM Flashcards
1
Q
An ASM calls about a deal in house and says their dealer found a better book after the fact. How would you respond to the ASM?
A
2
Q
You find an ASM has been playing the role of an analyst when speaking to their dealer. How do you handle this situation?
A
3
Q
A dealer says they have not heard from their ASM. After hanging up with the dealer you reach out to the ASM to discuss. How do you handle this situation?
A
4
Q
If there is a disagreement with a dealer, and an ASM calls to discuss, how do you explain our protocol during disagreements with a dealer that are escalated?
A
5
Q
We issue a decline on a dealer, an ASM calls in to say that we are the only one to issue a turndown on this deal. Explain why that might be and how you would handle that conversation.
A
