Problem/Resolution

Question 1

Dealer calls in on an AA stating the fee is high, how do you handle the conversation and what actions do you take?

Question 2

Dealers call in on an AA stating the rate is too high, how do you handle the conversation and what actions do you take?

Question 3

Dealers calls in on a duplicate app asking why one app has a better call than the other, what do you do and what do you say?

Question 4

Dealer uses Deal Update to add more cash down and the rate goes higher. Dealers calls in to discuss, what do you say?

Question 5

Dealer calls in to rehash and you increase the income from TheWorkNumber but the rate increases. What do you say?

Question 6

Dealer calls in on an MR deal with a self-employed applicant, explain our self-employed policy to the dealer.

Question 7

We need to cut the term on a deal to stay within policy, how do you explain this to the dealer?

Question 8

A dealer calls in on an MR deal and after reviewing the entire deal the applicant is out of DTI & PTI policy. There is no more income or a co-applicant available. The dealer is frustrated and says “I’m never doing business with you again”. How do you handle this conversation.

Question 9

The dealer states, “this is an owner referral”. How do you respond?

Question 10

Dealer calls in on a Post-Bureau AD and states, “You never buy anything”. How do you respond?

Question 11

Dealer calls in on an expired approval, explain the process that needs to happen from here and why.