Role of Operations In the Organization Flashcards
Operations Management
Design, direction and control of processes transform inputs into products and services for internal and external customers
Processes
Fundamental activities that organizations use to do work to achieve goal
Supply Chain
Interconnected network of process across different firms to produce G/S
Supply Chain Management
Synchronization of firms process with suppliers and customers to match flow of materials/service with demand
External Customer
End user, intermediaries who buy firm product/service
Internal Customer
use inputs, move process to the next process. shop or office
Nested Processes
Process within a process, subprocesses
Manufacturing, what is produced
Produce tangible good, gives rise to service opportunity
Service
experience with product, feelings emotions etc
Service involve… (3)
- high customer interaction
- outputs that cannot be stored as inventory
- subjective quality evaluations
Core Processes (4)
Supplier Relationship, Order Fulfillment, customer relationship, new service/product development
operations strategy
pattern of decisions and investments in products/services used to implement corporate strategy
corporate strategy
business mindset, direction and framework
customer value
(quality, time, flexibility, customer experience, innovation)/ price
Competitive Priorities (4)
Cost - minimize
Quality - maximize
Delivery - filling order requirements
Flexibility - ability to offer variety
