Process Configuration

Question 1

Process Management

Answer 1

Selection of inputs, activities, and methods to transform inputs into outputs

Question 2

Process Configuration (4)

Answer 2

Customer Involvement
Resource Flexibility
Process Structure
Capital Intensity

Question 3

3 Principles Concerning Process Configuration

Answer 3

1. competitive and cohesively fit together
2. building blocks to supply chain
3. connection between firm - supplier and customer

Question 4

Service Counter

Answer 4

time customer is in contact (not always interacting, with a service product. Inital to completion

Question 5

Customer Interaction

Answer 5

customer is present and engaged face to face

Question 6

Customer involvement 5

Answer 6

1. Physically Present
2. What is Processed
3. see and actively participate in process
4. service highly personal or impersonal
5. service delivered immediately or delayed

Question 7

Processes (4)

Answer 7

1. Project
2. Batch
3. Line
4. Continuous

Question 8

Project:

Answer 8

one at a time product (specialization)

Question 9

Batch

Answer 9

small quantity of products for actual or expected customer orders

Question 10

Mass

Answer 10

large volume of standardized products, assembly line format

Question 11

continuous

Answer 11

high volume of fully standardized product produced

Question 12

Process Structure Alignment (5)

Answer 12

1. Make-to-Stock
2. Assemble-to-order
3. Mass Customization
4. Make-to-order
5. Mass production

Question 13

Make to Stock

Answer 13

building inventory of completed projects

Question 14

Assemble to order

Answer 14

standardization components put together after order received

Question 15

Mass customization

Answer 15

assemble to order and flexiblity

Question 16

make to order

Answer 16

product made to the exact customer specifications, low volume

Question 17

Mass Production

Answer 17

line process that used make to stock strategy

Question 18

Resource Flexibility

Answer 18

How easily can workforce and equipment handle a variety of functions

Question 19

Workforce Training

Answer 19

Are employees trained to take on multiple roles depending on demand, or are they limited to a specific function

Question 20

Equipment

Answer 20

Are you using highly specialized tools or general purpose equipment?

Question 21

Economies of Scale

Answer 21

Competitive Advantage, ability to produce multiple products more cheaply in combination than separately

Question 22

Capital Intensity high and low

Answer 22

high scale - more autonomous for efficiency
low scale - more human skills

Question 23

3 capital intensity factors

Answer 23

1. automation vs human labour
2. balance cost, quality and productivity
3. Tradeoff between fixed and variable cost

Question 24

What type of relationship is capital intensity and resource flexibility

Answer 24

inverse relationship