Role Of Human Resources Flashcards
What is a tall structure
Many layers of staff from top to bottom
What is a flat structure
Only have a few layers
Advantages and disadvantages of tall structure
A- clear lines of communication, managers tend to have less people to be responsible of , opportunities of promotion improve motivation
D- may feel like you are too controlled by manager which can stifle motivation and creativity
Advantages and disadvantages of flat structure
A- managers need to delegate responsibilities which is good for motivation, likely to talk to wide range of colleagues
D- not clear lines of communication, managers have large number of employees to oversee
What is span of control
Number of subordinates that a manager has control over
Verbal ways of communication in a business
Phone, meeting , presentation
Non verbal ways of communicating
Letter, email, text, website
Importance of communicating
Marketing communication
Communication about finance
Business operation communication
Communication with government
Business operation government
Communication about Human Resources
Why do business recruit
When a business grows
To fill a skills gap
To replace employee that leaves
To start up a business
Advantage of internal recruitment
Cheaper to advertise internally
Quicker process
Motivate employees if they could be promoted
Managers will already know the person so could be more confident
Advantages of external recruitment
Can fill a skills gap
Can bring new ideas
Avoids workers being unhappy if not selected but a fellow colleague is
Necessary when business is growing and additional workers are needed
Methods of job application
CV, interview , letter, presentation , group activities
Financial methods of motivation
Fringe benefits
Bonus
Pay
Profit sharing
What is fringe benefits
Additional benefits that workers may receive such as health insurance and gym membership
What is profit sharing
When workers receive some of profits made by business
Importance of employee motivation
Higher work productivity
Reduced levels of worker supervision
Low work absenteeism
What is on the job training
Occurs at work place and while the worker is doing his or her job
What is off the job training
Occurs away from job, sent somewhere else for training
Advantages of on the job training
Saves on cost
Business can teach person exactly what they want done
Specific to individual and business
Disadvantages of on the job training
May not be good quality
May not obtain a qualification as a result of training
Not easy to train in groups
Examples of off the job training
Lectures
Team building activities
Role play
What is a contract of agreement
Legal agreement between employer and employee
What is maturity
Sales at their peak
What is the difference between selection and recruitment
Selection = shortlisting people interested in the job and selecting from the shortlisted candidates
Recruitment = analysis of Human Resources needs and advertising a cavant job
