Role

Question 1

Strategic role

Answer 1

The strategic role of operations management refers to the holistic and overarching contribution of the transformation process to the achieve operational objectives whist assisting in the achievement of cost leadership and psd in pursuit of creating a competitive advantage and profit maximisation

Question 2

goods vs service

Answer 2

Goods are the tangible aspects of a businesses product that involves the transfer of ownership from a business to its customers

Services are intangible output created by a business

Question 3

Operations interdependance contribution

Answer 3

finance: high value product that generates sales revenue provided to finance

Marketing: producing a product that meets the design brief that is desired by customers

HR: Producing a product that is marketable in the most cost effective manner

Question 4

operation interdependance reliance

Answer 4

Finance: provides financial capital needed to complete the transformation process

Marketing: Complete market research to provide operations with information required to create a desirable product

HR: manage total relationship with employees and employers as well as high quality HR

Question 5

Objectives

Answer 5

1. cost
2. quality
3. speed
4. flex-ability
5. dependability
6. Customisation