operation Strategies

Question 1

performance objectives

Answer 1

1. quality
2. speed
3. dependability
4. flex-ability
5. customisation
6. cost

Question 2

New product or service design and developement

Question 3

Supply chain management

Answer 3

1. logistics
2. e-commerce
3. global sourcing

Question 4

outsourcing

Answer 4

advantages: can decrease costs

Disadvantages: loss of control over task

Question 5

technology

Answer 5

1. leading edge
2. established

Question 6

inventory management

Answer 6

1. LAst in first out
2. First in first out
3. Just is time

Question 7

quality management

Answer 7

1. TQM
2. quality control
3. quality assurance
4. Quality improvement

Question 8

Overcoming resistance to change

Answer 8

1. financial costs
2. purchasing new equipment
3. redundancy payments
4. retraining
5. reorganising plant layout

Question 9

global factors strategies

Answer 9

1. global sourcing
2. economies of scale
3. scanning and learning
4. research and developement