Robotic Process Automation (RPA) Flashcards
What are the two components of ServiceNow’s Automation Engine?
Integration Hub and RPA Hub
Within the context of servicenow, what is a robot?
something that performs work by automating UI-centric actions on a windows machine
Automated processes in RPA Hub are:
- Designed and built using ___ ___ ___ in Windows.
- Packaged, deployed, and managed from within your ServiceNow Instance in ___ ___.
- Executed on ___ ___ using the runtime engines, either attended with user interaction or unattended, without interaction.
Automated processes in RPA Hub are:
Designed and built using Desktop Design Studio in Windows.
Packaged, deployed, and managed from within your ServiceNow Instance in RPA Hub.
Executed on Windows machines using the runtime engines, either attended with user interaction or unattended, without interaction.
What kinds of processes are the best target for Robotic Process Automation?
Routine
Error-prone
High-volume
Manual
What is a key differentiator between RPA Hub and Integration Hub?
A key differentiator within Automation Hub is that RPA Hub automates UI-centric actions and Integration Hub automates API-based actions.
Applications and websites with ___ ___ are often not good candidates for Robotic Process Automation since they can be automated using Integration Hub. RPA is generally better for automating a process that involves a ___ ___ that does not offer an API.
Applications and websites with published API’s are often not good candidates for Robotic Process Automation since they can be automated using Integration Hub. RPA is generally better for automating a process that involves a legacy application that does not offer an API.
Would each of the following lend itself to: Automate with RPA, Automate with Integration Hub, or Not likely to automate within Automation Engine?
- Generating approval requests in Service Catalog
- Entering data into a legacy system with no published API
- Mechanical robots in a factory
- Reading data from a frequently changing user interface
- Simple logic based on data read from a windows application
- Writing Marketing Material
- Highly repetitive tasks in Windows
- File I/O in MacOS
- Web services integration
- Tasks requiring complex human judgement
- Overriding a safety mechanism at a nuclear power plant
- Simple logic based on data from a ServiceNow record
- Entering data into Excel
- Managing the lifecycle of a Knowledge Base Article
- File I/O in windows
- Notifying users of an updated task record
- Generating approval requests in Service Catalog
a. Integration Hub - Entering data into a legacy system with no published API
a. RPA - Mechanical robots in a factory
a. Not likely to automate - Reading data from a frequently changing user interface
a. Not likely to automate - Simple logic based on data read from a windows application
a. RPA - Writing Marketing Material
a. Not likely to automate - Highly repetitive tasks in Windows
a. RPA - File I/O in MacOS
a. Not likely to automate - Web services integration
a. Integration hub - Tasks requiring complex human judgement
a. Not likely to automate - Overriding a safety mechanism at a nuclear power plant
a. Not likely to automate - Simple logic based on data from a ServiceNow record
a. Integration Hub - Entering data into Excel
a. RPA - Managing the lifecycle of a Knowledge Base Article
a. Integration Hub - File I/O in windows
a. RPA - Notifying users of an updated task record
a. Integration Hub
What is the following RPA Feature: Connectors
means of interacting with commonly-used applications that allows robots to directly connect with an application rather than relying on simulated UI input from a device
What is the following RPA Feature: Programming and Logic
When building RPAs standard programming constructs can be used. Some of the many options are listed below:
Loops
Variables
Conditional Logic
Debugging
What is the following RPA Feature: Input/Output
Robots can natively access certain common file types directly. Some examples are:
Reading text from images using Optical Character Recognition (OCR)
Interacting with the file system, and reading and writing to text files, including encryption.
Natively reading and writing JSON objects.
Extracting and compressing Zip files
Reading and writing PDF documents.
Your ServiceNow instance offers one centralized location, RPA Hub, to manage all robot processes including:
- Packaging processes into robots, and deploying them to Windows machines remotely from one central location.
- Managing robot authentication and security.
- Centralized dashboards, reporting on the health and progress of all deployed robot processes.
- Two-way integration with Flow Designer - Flows can manage robots, and robots can invoke Flows. This allows RPA automation to drive processes within the ServiceNow platform, such as ITSM and Service Catalog.
