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ServiceNow > Learning Domain 1 - Engagement Methodology and Project Planning > Flashcards

Learning Domain 1 - Engagement Methodology and Project Planning Flashcards

1
Q

Project management includes two features to manage projects. They are the project workbench and project templates. Describe the project workbench

A

This gives project managers the ability to manage different aspects from a single page. supports Project Management and Application Lifecycle management.

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2
Q

Project management includes two features to manage projects. They are the project workbench and project templates. Describe the Project template

A

Project templates define the basic structure of a project including tasks, sub-tasks, attachments and other project information

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3
Q

Projects integrate with what other applications

A

Change management, resource management, and reports

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4
Q

What are a couple of the ways to help visualize large projects

A

Gantt charts and Work Breakdown Structure lists

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5
Q

What is a portfolio

A

a collection of projects managed as a group to achieve strategic and operational objectives

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6
Q

What is a Project

A

any planned, collaborative effort that is designed to achieve an objective

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7
Q

What is a Agile project

A

Any planned, collaborative effort that is designed to achieve an objective and uses Agile.

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8
Q

What is a Project console

A

A unified graphical interface to the Project application, including new WBS hierarchical lists and a new Gantt chart.

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9
Q

What is a Phase What are the three types

A

One stage or one segment of a project. Three types of phases can be added to the timeline in the project workbench: Waterfall, Agile, and Test

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10
Q

What is a waterfall phase

A

Contains project tasks. A project can have multiple waterfall phases.

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11
Q

What is an agile phase

A

contains stories and can also include a group assignment. A project can have multiple agile phases

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12
Q

What is a Test phase

A

Contains test cases and can also be associated to a test plan. A project can have multiple test phases.

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13
Q

What is a Story

A

a brief statement of a product requirement or a customer business case that is used in the scrum method of agile software development. Typically, stories are expressed in plain language to help the reader understand what the software should accomplish.

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14
Q

What is a test case

A

A collection of related tests. A test case is saved as part of a test suite and can be added to a test plan.

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15
Q

What are the three Project phases

A

Set up the Project > Manage the Project > Close the Project

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16
Q

What five things are associated with the “Set Up the Project” phase

A
  • Estimate Values and Prepare Resources
  • Created the Project
  • Add Tasks
  • Create Dependencies
  • Assign Resources
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17
Q

What three things are associated with the “Manage the Project” phase

A
  • Start the Project
  • Create a Baseline
  • Monitor Project Dashboards
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18
Q

What are the two things associated with the “Close the Project” phase

A
  • Analyze Baselines and Actual Values
  • Manage Related Incidents, Problems, and Changes
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19
Q

Explain the following concept: Finish-to-start dependency

A

A dependency that indicates that a task must not be started until its predecessor finishes

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20
Q

Explain the following concept: Start-to-start dependency

A

A dependency that indicates that a successor task must not be started until the predecessor task has started

21
Q

Explain the following concept: Start-to finish dependency

A

A dependency that indicates that a predecessor must not be finished until the successor task starts

22
Q

Explain the following concept: Finish-to-finish dependency

A

A dependency that indicates that a task must not be finished until another task finishes.

23
Q

Explain the following concept: Lag time

A

A manually specified time break between predecessor and successor tasks

24
Q

Explain the following concept: Parent task

A

A project task with smaller tasks, referred to as child tasks, underneath it. Child tasks break down the work of a parent task into more manageable subsets. Certain fields for child tasks, such as planned end date, roll up and affect the same field in the parent task.

25
Q

Explain the following concept: Child task

A

A project task that is a subset of a larger task. Child task start dates cannot occur before the start date ofthe parent task.

26
Q

Explain the following concept: Rollup task

A

Another term for a parent task in the context of aggregating child task items, such as effort or resources, into a larger parent task calculation. All fields on rollup task forms are read-only.

27
Q

Explain the following concept: Roll down

A

State changes roll down from the project tasks, and from parent tasks to child tasks

28
Q

What is a milestone

A

A mileston is a project task with a duration of 0. This can be used to indicate important dates and can also be used for dependencies such as not allowing a task to start until a certain milestone has been reached.

29
Q

What is a Gantt chart

A

This is a visual representation of a project timeline that shows start and end dates of tasks, and the dependencies between tasks.

On the chart you can add and delete tasks, change task dates and dependencies, and assess the progress of the overall project.

You can also use My Gantt to create the custom Gantt charts to find and track a list of specific projects.

30
Q

What does the following Project Property do and what is it set to by default:

Enable firing of Business Rules on save from Planning Console. This property has no impact in deferred save mode and in deferred save mode the Business Rules never get fired. (com.snc.project.fire_brs_from_planning_console)

A

If set to true, the project planning console triggers business rules when the State field on the Project form is changed. If set to false, the State field is not editable.

Note: Reload the console if you make changes to this property.

Set to False

31
Q

What does the following Project Property do and what is it set to by default:

Calculate ROI percentage based on a project’s estimated cost and its net value (com.snc.project.calculate_roi)

A

If set to true, this property calculate the return on investment using the (net value/estimated cost) x 100 formula. This fields is only available from the Advanced view of the Project form.

Set to True

32
Q

What does the following Project Property do and what is it set to by default:

Enable project cost rollup (estimated and actual) - updating the cost of a project task will update the cost of its parent (com.snc.project.rollup.cost)

A

If set to true, this property updates the cost of a parent project task if the cost of the child task is updated.

Set to False

33
Q

What does the following Project Property do and what is it set to by default:

Roll up project start date from tasks (com.snc.project.rollup_project_start_date)

A

If set to true, this property shifts the project planned start date earlier or later based the earliest task. Disable this property if you want the project planned start date to remain the same despite the start date of the earliest task.

Set to true

34
Q

What does the following Project Property do and what is it set to by default:

Automatically close project milestone tasks when they change to work state (com.snc.project.auto_close_milestones)

A

If set to true, this property closes milestones automatically so you do not have to close them manually.

35
Q

What does the following Project Property do and what is it set to by default:

Retain start on constraint on tasks after adding relations (com.snc.project.allow_start_on_relations)

A

If set to true, this property keeps a task’s Start onselection even after you put the task in a relation to another task, for example, FS relation.

Set to False

36
Q

What does the following Project Property do and what is it set to by default:

Enable altering of planned date(s) for task in WIP/Closed (com.snc.project.enable_alter_of_planned_dates)

A

If set to true, this property allows you to change the planned start date for tasks even if they are in the Work in progress state or any of the closed states..

Set to False

37
Q

Describe the following plugin that is activated with project management:

Checklist

A

Checklists for tasks

38
Q

Describe the following plugin that is activated with project management:

Cost Management

A

Enables the definition and tracking of configuration item costs. Uses rate cards with CIs, contracts, and projects.

39
Q

Describe the following plugin that is activated with project management:

Process Flow Formatter

A

Displays the different stages in a linear process flow across the top of a record

40
Q

Describe the following plugin that is activated with project management:

Skills Management

A

Enables an administrator to assign configured competencies, called skills, to groups or individual users

41
Q

Describe the following plugin that is activated with project management:

Timeline Visualization

A

Enables graphical representation of activities over time.

42
Q

Describe the following plugin that is activated with project management: Time card management

A

Enables the creation of linear timelines for any activity that is bounded by two dates, such as the actual start and end dates on a project task.

43
Q

Describe the following user role and what roles it contains:

it_project_portfolio_user

A

contains: project_portfolio_user

User who can view IT portfolio project records

44
Q

Describe the following user role and the roles contained in it:

it_project_user

A

it_project_portfolio_user, and project_user

Can only modify a few Project form fields, such as journal fields. Can also modify additional fields on the Project Task form, such as Time constraint and State

45
Q

Describe the following user role and the roles it contains:

it_project_manager

A
  • resource_user
  • itil
  • it_demand_manager
  • it_project_user
  • project_manager
  • timeline_user

Has configuration access right to all Project application features and functionality

46
Q

Where can a project be created?

A

projects list, project planning console, project workbench, demand workbench

47
Q

Can a project belong to multiple portfolios?

A

yes, the one displayed on the form is the “primary” portfolio

48
Q

If a project portfolio is set what does that mean for your choice of which program a project belongs to?

A

Projects can only be joined to programs in the parent portfolio

49
Q

How does Copy a Project work

A

right click on the project header and choose copy project. The actual duration, and actual start and actual end are all reset to null. State is New and percent complete is 0

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