Implementation from First Test Flashcards

1
Q

If two field level access controls are present what happens?

A

They will both run until something passes at which point access is granted

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2
Q

What is the inbound and outbound servicenow mail server?

A

Email can be configured in the following ways:

  • Standard configuration using ServiceNow servers for both outbound and inbound
  • Standard configuration using ServiceNow mai servers for outbound emails and a reply-to address in the customer’s domain. That mailbox may scan for spam and viruses before forwarding mail to ServiceNow mail servers
  • Alternate configuration using customer mail servers for both outbound and inbound emails
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3
Q

Only one outgoing SMTP Server may be active to send accounts from ServiceNow but the platform may be configured…?

A

to check inbound email from multiple POP3 or IMAP Server mailboxes.

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4
Q

What is covered under Edge Encryption

A

Data is encrypted “at rest” in the database

Customers own the encryption keys

Supports REST, SOAP or ODBC (export) connections

addresses the following concerns:

  • Data sovereignty, which drives fear of cloud services.
  • Data loss prevention against insider threats
  • Regulatory compliance
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5
Q

Under what circumstances is a VPN allowed?

A

A VPN is never required but is allowed in the following situations:

Non encrypted LDAP connection using midserver

with an LDAPS encryption

When using a customer mail network over SMTP/POP3

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6
Q

What are the LDAP ports used?

A

for a regular integration port 389

for an ecrypted LDAPS port 636

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7
Q

What is the system Dictionary?

A

The system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance. Each row in the system dictionary represents either a table or a column in one of the tables. The system dictionary provides options for administrators to modify tables and fields, which in turn define lists and forms.

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8
Q

If I want a field that is on the demand_task table to have a default value what do I do?

A

You can put a default value on that table using the system dictionary.

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9
Q

What is the purpose of the champion enablement center?

A

Go-Live communication and training, Program Management, Introduce ServiceNow to Your Enterprise

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10
Q

What does preserve data do?

A

Stores data prior to clone then restores it after completion of the clone. used for system settings and integrations where configuration data is instance specific, such asemail settings, end points, SOAP messages, etc.

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11
Q

What does “Exclude Tables” do?

A

Table structure will be cloned but data will not be included. Used primarily for audit and log data, but may also be used to prevent sensitive data from being included in a clone.

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12
Q

Is UAT included in Story point estimation?

A

No, Unit Testing is included but not customer testing

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13
Q

Does serviceNow store users passwords for LDAP?

A

No, the password is contained entirely in the HTTPS session and ServiceNow does not save it

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14
Q

How should you test the LDAP integration before running the full thing

A

the test 20 records related link can be used to create see data to create a transform map

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15
Q

Where can a customer see how much storage they are using?

A

stats.do

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16
Q

What formats can be used in REST?

A

JSON/XML

17
Q

What is ServiceNow’s perceived performance based on?

A
  • Application Server response: Time for the application server to process a request and render the resultant page
  • Network latency and throughput: Time for the network to pass your request to the server and the response back
  • Browser rendering and parsing: Time for your browser to render the HTML and parse/execute Javascript
18
Q
A