Reviewing KPIs to evaluate the effectiveness of business transformation

Question 1

Importance of reviewing KPIs

Answer 1

It is important for a business to review performance following a change. Reviewing key performance indicators can identify whether a business change has achieved its desired objectives or if further changes are required. From a review of KPIs, a business may even discover that the change has achieved its objectives but unintentionally affected other areas negatively.

Question 2

Outcome of reviewing initial KPI’s

Answer 2

1. Analyse the size and extent of any transformation
2. We can identify the areas we had the most success in and the ones which require additional effort or time to be achieved, or we can
3. Consider an alternative management strategy if we don’t achieve the results we were looking for