Lewins three step change model

Question 1

Lewins three step change model

Answer 1

Lewin’s three step change model is a process which can be used by a business to implement successful change. The three step change model breaks down into three stages: unfreeze, change and refreeze. These steps ensure that a business can implement change smoothly and successfully.

Question 2

Unfreeze

Answer 2

The unfreeze step moves a business to a state where stakeholders are prepared to undergo change.
• Unfreezing is about preparing the business for change and includes:
o Identifying what needs to change
o Creating urgency by demonstrating a need for change
o Challenge current beliefs that may resist change
The unfreeze step involves challenging the beliefs, behaviours and values that currently define the business.

Demonstrating the importance of change to stakeholders can increase support and create a sense of urgency towards the change. The unfreeze stage should also provide an opportunity for stakeholders to raise any concerns related to the change so the change can be adapted if necessary. If stakeholders accept the change, the business can proceed with the transformation

Question 3

Change

Answer 3

The change step moves the business towards the desired state
The change step transforms the businesses practices to meet the new objectives of the business.
• During this stage, employees will usually have high levels of fear and confusion related to the change.
• To counter these high levels of fear and confusion, management should provide ongoing support and training to employees.
• Support and training can reduce stress arising from undertaking new practices and allow the change to be implemented smoothly.
It is important that open communication and support is used inn this stage to help those that are finding the change difficult.

Question 4

Refreeze

Answer 4

The refreeze step ensures the change is sustained within the business for the long term.
The refreeze step stops a business from reverting to previous ways of operating.
• This is achieved by embedding the change into the business’s everyday operations.
• During this stage, managers should introduce new policies and job descriptions to establish the new culture which aligns with the change.
Management should also constantly evaluate the change during this stage to ensure that the business is performing as desired.