Reviewer Business Comm

Question 1

All of the following are examples of verbal communication, EXCEPT one. What is it?
a.Emails
b.Graphics
c.Voicemail
d.Text Messaging

Answer 1

B. Graphics

Question 2

2. Errors in language, grammar or visual representation of facts lack of what C’s of Communication?

Answer 2

Correctness

Question 3

3. Gossip and rumor are part of _______ communication.

Answer 3

Informal

Question 4

4. Communication between HR manager and Finance manager is an example of ______ communication.
   a.Formal
   b.Informal
   c.Vertical
   d.Horizontal

Answer 4

D. Horizontal

Question 5

5. Which of the following combination is /are example/s of written communication?
   a.Letters and voicemail
   b.Reports and email
   c.Emails and voicemail
   d.All the above

Answer 5

b. Reports and email

Question 5

6. Communication problems otherwise known as _________.

Answer 5

Barriers

Question 6

7. The purpose of this letter is to introduce a good/service to a client.

Answer 6

Sales Letter

Question 7

8. What are the business letter/s that use direct approach?

Answer 7

Good/neutral news message

Question 8

9. Which of the following is not a compulsory part of a business letter?
   A. Salutation
   B. Body of letter
   C. Recipient’s Address
   D. Enclosed Documents

Answer 8

D. Enclosed Documents

Question 9

10. The message sent is not always the same as the meaning attached to the message. This is because of the:
    a.Wrong sender
    b.Wrong medium
    c.Faulty message
    d.Inaccurate decoding

Answer 9

D. Inaccurate Decoding

Question 10

11. Consideration in a business letter means:
    a.Stressing the “we” attitude
    b.Using first person pronouns
    c.Stressing the “you” attitude
    d.Appealing to the sender’s interest

Answer 10

c. Stressing the “you” attitude

Question 11

12. This is communication to one’s own mind.

Answer 11

Intrapersonal

Question 12

13. Communication through newspaper, books and television.

Answer 12

Mass Communication

Question 13

14. In ————- layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.

Answer 13

Block-Style Format

Question 13

15. If a company sold new database software that frequently closed without saving work, what business letter should you write?

Answer 13

Complaint Letter

Question 14

16. This communication includes posture, eye contact and facial expressions.

Answer 14

Non-verbal

Question 15

17. Which statement does NOT describe decoding process?
    a. It involves interpretation.
    b. It is assigning meaning to the message.
    c. It is deciding on the medium to use in transmitting a message.
    d. It is usually done by the receiver in a communication process.

Answer 15

C . It is deciding on the medium to use in transmitting a message.

Question 16

18. This letter is used for communication between the business & its employees; primarily for internal use.

Answer 16

Memorandum

Question 17

19. TRUE/FALSE
    Typist’s Identification is the additional recipients for a letter

Answer 17

FALSE

Question 18

20. TRUE/FALSE
    What the speaker looks like while delivering the message affects the listener’s understanding most.

Answer 18

True

Question 19

21. TRUE/FALSE
    Downward communication flows from workers to executive.

Answer 19

False

Question 20

22. What is an example of an organizational barrier of communication?
    A. Negative body language
    B. Use of a foreign language
    C. Wrong choice of channel
    D. No coordination between departments

Answer 20

D. No coordination between departments

Question 21

23. (7 C’s of Communication)
    It is simply means using a few word, and not using unnecessary information.

Answer 21

Conciseness

Question 22

24. The buffer in a bad news message is a ______
    A. polite and empathetic denial of the requested action.
    B. hint that good news will follow to prompt the receiver to read further.
    C. neutral but meaningful statement that encourages the receiver to continue reading.
    D. statement completely unrelated to the bad news so that receivers won’t know that bad
    news is coming.

Answer 22

C. neutral but meaningful statement that encourages the receiver to continue reading.

Question 23

25. TRUE/FALSE
    A company should always apologize in the buffer of a bad-news message.

Answer 23

False