Reviewer Business Comm Flashcards
1
Q
All of the following are examples of verbal communication, EXCEPT one. What is it?
a.Emails
b.Graphics
c.Voicemail
d.Text Messaging
A
B. Graphics
2
Q
- Errors in language, grammar or visual representation of facts lack of what C’s of Communication?
A
Correctness
3
Q
- Gossip and rumor are part of _______ communication.
A
Informal
4
Q
- Communication between HR manager and Finance manager is an example of ______ communication.
a.Formal
b.Informal
c.Vertical
d.Horizontal
A
D. Horizontal
5
Q
- Which of the following combination is /are example/s of written communication?
a.Letters and voicemail
b.Reports and email
c.Emails and voicemail
d.All the above
A
b. Reports and email
5
Q
- Communication problems otherwise known as _________.
A
Barriers
6
Q
- The purpose of this letter is to introduce a good/service to a client.
A
Sales Letter
7
Q
- What are the business letter/s that use direct approach?
A
Good/neutral news message
8
Q
- Which of the following is not a compulsory part of a business letter?
A. Salutation
B. Body of letter
C. Recipient’s Address
D. Enclosed Documents
A
D. Enclosed Documents
9
Q
- The message sent is not always the same as the meaning attached to the message. This is because of the:
a.Wrong sender
b.Wrong medium
c.Faulty message
d.Inaccurate decoding
A
D. Inaccurate Decoding
10
Q
- Consideration in a business letter means:
a.Stressing the “we” attitude
b.Using first person pronouns
c.Stressing the “you” attitude
d.Appealing to the sender’s interest
A
c. Stressing the “you” attitude
11
Q
- This is communication to one’s own mind.
A
Intrapersonal
12
Q
- Communication through newspaper, books and television.
A
Mass Communication
13
Q
- In ————- layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.
A
Block-Style Format
13
Q
- If a company sold new database software that frequently closed without saving work, what business letter should you write?
A
Complaint Letter
14
Q
- This communication includes posture, eye contact and facial expressions.
A
Non-verbal
15
Q
- Which statement does NOT describe decoding process?
a. It involves interpretation.
b. It is assigning meaning to the message.
c. It is deciding on the medium to use in transmitting a message.
d. It is usually done by the receiver in a communication process.
A
C . It is deciding on the medium to use in transmitting a message.
16
Q
- This letter is used for communication between the business & its employees; primarily for internal use.
A
Memorandum
17
Q
- TRUE/FALSE
Typist’s Identification is the additional recipients for a letter
A
FALSE
18
Q
- TRUE/FALSE
What the speaker looks like while delivering the message affects the listener’s understanding most.
A
True
19
Q
- TRUE/FALSE
Downward communication flows from workers to executive.
A
False
20
Q
- What is an example of an organizational barrier of communication?
A. Negative body language
B. Use of a foreign language
C. Wrong choice of channel
D. No coordination between departments
A
D. No coordination between departments
21
Q
- (7 C’s of Communication)
It is simply means using a few word, and not using unnecessary information.
A
Conciseness
22
Q
- The buffer in a bad news message is a ______
A. polite and empathetic denial of the requested action.
B. hint that good news will follow to prompt the receiver to read further.
C. neutral but meaningful statement that encourages the receiver to continue reading.
D. statement completely unrelated to the bad news so that receivers won’t know that bad
news is coming.
A
C. neutral but meaningful statement that encourages the receiver to continue reading.
23
Q
- TRUE/FALSE
A company should always apologize in the buffer of a bad-news message.
A
False
