Chapter 2

Question 1

It is a plan that
integrates the company’s goals, policies,
and actions.

Answer 1

Business strategy

Question 2

The business strategy influences how the company
will use such ?

Answer 2

physical capital, financial capital, and human
capital.

Question 3

It is all about what the company hopes to
achieve in the medium- and long-term
future.

Answer 3

Goals

Question 4

Strategy has a particularly strong
influence on determining:

Answer 4

The amount of training devoted to current or
future job skills.

The extent to which training is customized for
the particular needs of an employee or is
developed based on the needs of a team,
unit, or division.

Whether training is restricted to specific
groups of employees or open to all
employees.

Question 5

It is the acquisition of knowledge
by individual employees or groups of
employees who are willing to apply that
knowledge in their jobs in making
decisions and accomplishing tasks for the
company.

Answer 5

Learning

Question 6

It is what individuals or teams
of employees know as well as company
rules, processes, tools, and routines.

Answer 6

Knowledge

Question 7

knowledge that
can be formalized, codified, and
communicated.

Answer 7

Explicit Knowledge

Question 8

personal knowledge
based on individual experience that is
difficult to explain to others.

Answer 8

Tacit Knowledge

Question 9

the company’s reason for existing.

Answer 9

Mission

Question 10

the picture of the future that the
company wants to achieve.

Answer 10

Vision

Question 11

what the company stands for.

Answer 11

Values

Question 12

It is an analysis of the company’s
operating environment to identify opportunities
and threats as well as an internal analysis of the
company’s strengths and weaknesses.

The company has to consider its competition.

Answer 12

SWOT analysis

Question 13

learning-related actions that
a company should take to help it achieve
its business strategy.

Answer 13

Strategic training and development
initiatives

Question 14

Metrics are used to identify:

Answer 14

-trainees’ satisfaction with the training
program.

-whether the trainees’ knowledge, skill, ability,
or attitudes changed as a result of program
participation.

-whether the program resulted in business-related outcomes for the company.

Question 15

It means of
performance measurement that provides managers with a chance to look at the
overall company performance or the performance of departments or functions

Answer 15

Balance Scorecard

Question 16

What four perspective does the balance scorecard considers?

Answer 16

customer,
internal, innovation and learning, and
financial.

Question 17

Who is responsible for vision, and being a
sponsor governor, faculty, learner, and
marketing agent?

Answer 17

CEO

Question 18

What Organizational Characteristics
That Influence Training?

Answer 18

-Top management support
-The degree to which a company’s units or
businesses are integrated affects the kind
of training that takes place.
-Global presence.
-Business conditions.

Question 19

Which management activities
related to investments, staffing
performance management, training, and
compensation and benefits?

Answer 19

Human Resources Management practices

Question 20

the company’s
decisions regarding where to find employees, how to select them, and the
desired mix of employee skills and statuses.

Answer 20

Staffing Strategy

Question 21

identification, analysis, forecasting, and
planning of changes needed in the human
resource area to help the company meet
changing business conditions.

Answer 21

Human Resource Planning

Question 22

Organizational Characteristics
That Influence Training

Answer 22

Staff involvement in training and
development

If line managers are aware of what
development activity can achieve, they will be
more willing to become involved in it.

They will also become more involved in the training
process if they are rewarded for participating.

An emerging trend is that companies expect
employees to initiate the training process.

Question 23

training and
development programs, resources, and
professionals are primarily housed in one
location and decisions about training
investment, programs, and delivery
methods are made from that department.

Answer 23

Centralized Training

Question 24

It helps companies better integrate programs for developing leaders and
managing talent with training and learning during times of change.

Answer 24

Centralized Training

Question 25

Look a lot like the structure of a college.

Training staff are experts in the areas in
which they train.

The training department’s plans are easily
determined by staff expertise.

The training function may not meet the needs
of the organization.

Trainers may be unaware of business
problems or unwilling to adapt materials to fit
a business need.

Answer 25

Faculty model

Question 26

Responsible for the training needs of one
division or function of the company. Training programs are developed more in line
with the particular needs of a business group. Trainers are expected to be aware of business needs and to update courses and content to
reflect them.
Involves considerable time, programs may
vary greatly in effectiveness, and design may
be poor.

Answer 26

Customer Model

Question 27

The trainer has the responsibility of being
both a training expert and a functional expert. It helps ensure that training is linked to the needs of the business. Trainer gains expertise in understanding a
specific business function.
Trainers will have more time demands and
conflicts because they report to two managers.

Answer 27

Matrix Model

Question 28

This model is
characterized by five competencies
strategic direction, product design,
structural versatility, product delivery,
and accountability for result.

It is customer-focused when compared to
the traditional training department.

Answer 28

business embedded (BE) model

Question 29

Companies sell training services for the
following reasons:

Answer 29

Some businesses are so good at a particular
aspect of their operation that other companies
are asking for their expertise.

Other companies aim training at their own
customers or dealers.

In some cases, the training department sells
unused seats in training programs or
e-learning courses.

Question 31

Outsourcing

Answer 31

the use of an outside
company that takes complete
responsibility and control of some training
or development activities or that takes
over all or most of a company’s training
including administration, design, delivery,
and development.

Question 32

Why companies outsource training:

Answer 32

Cost savings.

Time savings that allow a company to focus
on business strategy.

Improvements in compliance and accuracy in
training mandated to comply with federal,
state, or local rules.

The lack of capability within the company to
meet learning demands.

The desire to access best training practices.