Review Questions Flashcards
Which of the following means “condition of excessive sweating”?
Hyperhidrosis
Which of the following is plural for bursa?
Bursar
Which of the following is a combining form meaning disease?
Path/o
Which is incorrectly spelled?
Diaphragm
Which of the following is the best description of nullipara?
A woman who has never been pregnant
What order is most appropriate when determining the meaning of a medical term?
Prefix, root, suffix
Which of the following term means excision of gallbladder?
Cholecystectomy
Xanth/o is a color term means
Yellow
An ENT would most likely use which of the following abbreviations when recording the result of patient eye examination?
PERRLA
The emergency room patient reports pain occurring around the navel. The provider writing the patient note may use what term to describe the location of pain?
Periumbilical
Transparent anterior part of sclera
Cornea
The definition of cilia is
Tiny hair like structure in airway that sweep mucus up and out of lungs
Diagnostic term diplopia is defined as
Double vision
Which of following prevents employers from discriminating against individual on basis of race, color, religion, sex, age, or national origin?
Equal employment opportunity act
Physician are legally obligated to do which of following after physician-patient contract has been established?
Treat patient within physicians scope of practice
Which of following statues include regulation regarding testing of patient specimens and interpreting of result in medical office?
Clinical laboratories improvement amendment (CLIA 1988)
which of the following does Maslow consider 3rd level need?
Belonging
Nonverbal communication is the language
We learn as infants
Which one of the following examples is a roadblock to therapeutic communication?
Asking closed-ended questions
an example of demographic information in medical record:
Date of birth
When medical facility use numerical filing system, which of following is needed?
An alpha cross reference
Which of the following office equipment is inventoried for depreciation?
Autoclave
In the ICD-20-CM manual, the number of digits that could be required to provide highest level of specificity?
7
The E&M codes located in CPT manual begins with which of the following 2 digits?
99
The ICD-10-CM codes that refer to factors that may influence patient health status are:
Z codes
General and medical dictionaries are
Books to study and learn from while you are in school
Answering the office phone by only saying hello
Makes caller think they have the wrong number
Which of the following dates is written correctly for inclusion in the heading of a letter?
December 18, 2014
When you are alone with an unresponsive teenage victim and no second rescuer is in the area, you should first:
Call 911 to activate EMS system
What does disinfection do to any surface?
Kills only pathogenic microorganism
Which of the following is true of vitamin D?
It enhances calcium absorption
Which of the following is not anti diabetic agent?
Premarin
The MD orders dimenhydrinate liquid 50 mg PO. The stock container is labeled 12.5 mg/1 mL. How much medication should be given to the patient?
4 mL
Sensitivity to light and impotence may become side effect of
Thiazide agents
Patient suspects she is pregnant and has booked an appointee not to come to the office. The medical assistant instructs patient to bring a urine specimen with her. Which type of specimen does th medical assistant tell patient to collect?
First morning
Immersion oil can be used with this microscope objective lens
100x
What structure in heart delays electrical activity momentarily to allow ventricle to complete filling?
AV node
The threat of touching someone without permission is called
Assault
Which of the following terms refers to condition of insufficient blood clotting cells?
Thrombocytopenia
Which of the following foods does NOT represent carbohydrates?
Fish
According to Dr. Elisabeth Kubler-Ross, most individual who experience impending death of love one will initially experience which of the following emotions as part of grieving process?
Denial
Which of the following refers to portion of brain responsible for balance and movement?
Cerebellum
Which of the following items is NOT part of effective communication?
Noise
The artery that carries oxygenated blood to body pumped from left ventricle is called
Aorta
Therapeutic communication differs from normal, everyday communication
Involves special skills
Which of the following is NOT true about arbitration?
It is not binding
Which of the following is term for “fast heartbeat”?
Tachycardia
A medical assistant would use word processing software to create which of the following?
Transcription
Before seeing the physician, patient should not have to wait longer than
15-20 minutes
An outguide is
Place marker
Which of the following data entry notes has misplaced comma
The culture, did not grow any bacteria
Before choosing which facility to refer a patient, always verify the patient
Insurance
When opening and processing mail, medical assistant should consider which of the following items as fifth priority?
Magazine and newspaper
All filing equipment must be located
In secured area
A disadvantage of wave scheduling system is
Patient become annoyed because they have appointments at the same time
A record of all employees and their earnings, deduction, other information is called
Payroll register
Policy section of policy and procedures manual includes
Office hours
Which of the following reflects ability of kidney to concentrate urine?
Specific gravity
Which of the following actions should be medical assistant NOT take when preparing patient for an exam?
Reassure patient everything will be okay
Tympanic thermometers used to measure temp in/on the
Ear
Physician ask medical assistant to give Ativan 2 mg to patient. Vital reads 1 mg for 1 mL. Which of the following doses would medical assistant administer?
2 mL
Symptoms of shock include
Hypotension, weak thready pulse
A wound that does not heal as expected due to infection is said to heal by
Second intention
Which of following represent the morphology of cocci bacteria?
Spherical
Three most important factors in performing hand wash are
Friction, soap, warm running water
When an elderly patient in a crowd waiting room falls unconscious, medical first action should be to
Check patient airway
If physician is performing a routine biannual pelvic exam, which of following will medical assistant have available?
Exam gloves, water-soluble lubricant
Which of the following means “condition of excessive sweating”?
Hyperhidrosis
Which of the following is plural for “bursa”?
Bursae
Which of the following is combining from meaning “disease”?
Path/o
Which is INCORRECTLY spelled?
Diaphram
Which of the following best description of nullipara?
Woman never been pregnant
What order is most appropriate when determining meaning of medical term?
Prefix, root, suffix
Which of the following term means “excision of gallbladder”?
Cholecystectomy
Xanth/o is a color term that means
Yellow
An ENT would most likely use which of the following abbreviation when recording the result of patient’s eye exam?
PERRLA
Emergency room patient reports pain occurring around navel. Provider writing patient note may use what term to describe the location of the pain?
Periumbilical
which of following disease involves incomplete expansion of lung?
Atelectasis
Which hormone is NOT secreted by anterior pituitary?
Melatonin
Which of the following is NOT a function of liver?
Formation of insulin
A major function of large intestine is to
Reabsorb water
Which of the following describes where blood is filtered in the kidney?
Bowman’s capsule
Urine that contains blood is called
Hematuria
Sperm are produced in the
Seminiferous tubules
Structure responsible for production of progesterone to maintain pregnancy until placenta forms?
Corpus luteum
Body system primarily responsible for protection from foreign invaders is
Lymphatic
Which of the following would NOT be found on ventral side of body?
Knuckles of hand
What does ED stand for?
Emergency department
L4-L5 refers to fourth and fifth vertebrae. How many each of cervical, thoracic, lumbar verebrae compose the spinal column
7 cervical, 12 thoracic, 5 lumbar
What does term herniated mean?
Compressed and protruding
The patient is getting MRI and IVP. Which of the following statement regarding these test are TRUE?
Dye used in IVP may cause reaction in patient who is allergic to shellfish
Patient chart has following information: “patient presents with history of GERD and colitis” which body system is being discussed?
Gastrointestinal
Which vitamin plays an important role in body absorption of calcium?
Vitamin D
Water intake is valuable for all of the following EXCEPT:
Treating congestive heart failure
Which of the following fat soluble vitamins is important for vision?
Vitamin A
Which of the following patients would most likely be linked to electrolytes imbalance?
Cancer patient undergoing chemotherapy
The main nutrients consumed each day are
Carbohydrates
Which of these is danger of fat-soluble vitamin intake?
They can accumulate and lead to toxicity
Patient who has diarrhea may benefit from which diet?
BRAT
Which mineral is important for normal cardiac function?
Potassium
Which combination of nutrients is MOST beneficial for wound healing?
Protein and vitamin C
An average of 3-5 servings per day should be consumed from which category?
Vegetables
The social worker at a clinic has arranged for safe and secure apartment for a young single parent and her children. According to Maslow’s hierarchy of needs theory, which of the following is the next level of need for her to meet?
Love and belonging
Freud was first person to discuss which of the following concepts in psychology?
The unconscious mind
According to kohl berg, many people
Do not reach highest level of moral development
According to kohlberg’s theory of moral development, young children who obey their parents do so because of their
Desire to avoid punishment
According to piaget, following behaviors would be shown by children in sensorimotor stage of development, except
Drawing a picture of an apple
A patient continues to smoke despite repeated instructions and information that medical assistant provides at appointments. She says that she smokes because her friends all smoke. Which of the following age groups is she likely to be in?
Adolescent
By age 18-24 months, children may cry or become frightened at the sight of medical assistant wearing a lab coat. Which psychological theory is the an example of?
Conditioning
Providing an obese child with gold sticker at each appointment at which they experience a weight loss is an example of
Behavior reinforcement
A 4 year old child who has been potty trained for almost a year begins wetting the bed. No medical basis is identified, the parents state the bed wetting began soon after the birth of a sibling. The toddler probably is exhibiting what defense mechanism?
Regression
Physician recommends surgery for a female patient who is found to have a mass in her breast. Patient refuses surgery, stating she will decrease her caffeine intake and mass will go away. What defense mechanism is patient displaying?
Denial
Which of the following actions, if performed by medical assistant, does NOT promote effective therapeutic communication?
Looking at watch while patient is answers a question
A mother brings her 3 year old into the office for a checkup and immunization. To assist the child and improve communication, the medical assistant should
Let the child hold your stethoscope and listen to his own heartbeat so they understand what you are going to do
A new patient from Middle East comes to office for first exam. Her husband fills out all of the health form and comes into the exam room during the medical assistant’s interview. Patient sits calmly while her husband answers all of the questions. This is likely an example of
Cultural diversity
On his way home, medical assistant sees a blind women walking with a guide dog. The guid dog is walking toward a puddle. Which of the following actions should the assistant take?
No action is needed, the dog is trained to handle the situation
Which of the following is the best way to explain the concept of empathy?
Acknowledge a patient’s emotional state and the meaning this has to her
A document that represents wishes of individual regarding end of life treatment is called
Living will
State statue outlines requirement to practice medicine, licensure requirement, and guidelines for revocation or suspension of licensure is
Medical practice act
Statue that protects health care givers when providing emergency care within their scope of ability is the
Good Samaritan act
Which of the following is not licensed health care worker?
Medical assistant
CLIA is abbreviation for
Clinical lab improvement act
Informed consent involves understanding which of the following elements?
Benefits of treatment, nature of patient condition, purpose of treatment, risk of treatment
Medical malpractice is defined as
Professional negligence
Legal term for employer’s responsibility for the act of an employee is
Chain of custody
Medical assistant publicly criticize physician diagnostic skills. Example of
Slander
Who is legal owner of information in patient medical record?
The patient
Which type of appointment scheduling is most likely to be used for short patient visit in an office with multiple practioners?
Double-booking
Which of the following completes necessary paperwork for insurance company on a referral?
Medical assistant
Numeric filing system
May include portion of patient social security number
Policy and procedure manual is written jointly by
Physician and staff
Which of the following items is an output device?
Monitor
Which of the following was developed to cover the cost of catastrophic expenses from illness or injury?
Major medical insurance
Physicians and other health care professionals who contract with insurance carrier to provider patient care is called
Preferred providers
Process of using number of members enrolled in a plan to determine salary of the physician is called
Capitation
Dependent of active duty, returned personnel, dependent of retired personnel, and dependent of personnel who died while on active duty are covered by?
Tricare
In most states, employer pays a premium to an insurance carrier for a policy known as
Workman’s compensation insurance
The EOB document may include all of the following EXCEPT
Coding updates
Medicare is a federal health insurance program for the following categories of people EXCEPT
Preschool children
ICD-9-CM codes may be assigned during an encounter that are not necessarily a diagnosis but are factors may influence patient health status are referred to
V-codes
An agreement in which health care providers is paid a fixed amount for each person in specific contract within the practice, regardless of service provided
Capitation
Inquiry with an insurance co into the max dollar amount that will be paid for a procedure is called an insurance
Predetermination
Normal speed of EKG machine
25mm/second
To take vital signs on an infant, medical assistant should
Use stethoscope to listen to heart, lungs while parent holds child
If patient has orthopnea, medical assistant should position them on exam table in
Fowler’s position
Snellen test measures
Visual acuity
In which of the chart would information about patient smoking habits and employee ent be documented?
Social history
It is appropriate to check for carotid pulse if
Patient has fainted
Screening for osteoporosis would include
Carefully measuring height of older adult patients
Which of the following would medical assistant hand to the physician to check for pupil of eye?
Opthalmoscope
Agency that set standards for disposal for infectious waste
OSHA
All of the following are artifacts in EKG tracing EXCEPT
DC interference
An instrument that would use to examine eyes
Ophthalmoscope
Which of the following is NOT an example of proper body mechanics?
Instruct pt to put both arms around your neck for stability as you help pt to stand
Which of the following sequence represent waveform of EKG in correct order?
P, Q, R, S, T
Aseptic process aimed at removing all microorganism including spores is called
Sterilization
Patient has developed antibodies to varicella. What part of chain of infection has been broken in this case that would provide protection from disease?
Susceptible host
Which of the following states the purpose of lab testing?
Assist in diagnosis of patient condition
Which of the following is within normal range of pH of urine?
4.5-8
Fruity smell to urine indicates pathological condition
Diabetes mellitus
Which of the following substance is normal metabolic by product of ketones?
Fat
Which of the following is correct reason the foot is used as a puncture site for infants?
Heel is soft, and puncture will avoid injury to bone
Which of the following is considered OSHA standard?
Placing needle in biohazard sharp container
Which cells settle to bottom of test tube after blood is centrifuged?
Red blood cells
Which of the following is correct gauge range for venipuncture needle?
20-22 gauge
Total magnification while looking through high power objective (40x) is
400
Which of the following is proper order of draw when collecting multiple tube of blood?
Yellow, red, tiger, lavender
Which of following blood test is used to monitor dosage of anticoagulant therapy?
PT/INR
Medication in which of the following categories provide pain relief without sedation?
Analgesics
If medical assistant has question about dosage of medication order, they should
Verify dosage with physician who wrote the order
A parenteral medication is one that is administered
Via injection
Generic name of medication is
It assigned or official name
Transdermal medication are NOT available for
Administration of anticoagulants
Sublingual med are administer by
Placing under tongue
Rights of medication administration include all except
Right label
References for information about med to be administered in office should NOT be obtained from
Magazine articles
Factors may affect absorption, distribution, metabolism of drug include all except
Sensitivity to drug
Which of following statements about controlled substance is true?
All drugs classified as controlled substance have potential for physical or psychological dependance
Which of following drug form would be INAPPROPRIATE for alcoholic client?
Elixir
Which of following length and gauge needle would medical assistant choose to administer an IM injection in dorsogluteal muscle of adult?
1 1/2 inch, 22 gauge
Which of following terms denotes medication is used to relieve symptoms but not aimed at curing?
Palliative
What classification of med would be used to promote rapid bowel evacuation?
Cathartic
Instrument used to dilate body orifice is
Speculum
Which type of procedure is frequently used for removal of skin cancer?
Cryosurgery
Order of procedure in preparing skin for surgery is
Cleanse, shave, rinse, apply antiseptic, drape
Which of following type of anesthesia is NOT used in minor surgical procedure performed in most medical office?
General
To open airway of pt who is discovered lying on the ground, best method to use would be
Jaw thrust maneuver
Most common cause of sudden cardiac death is
Cardiac arrhythmia
Which of following is true about neurogenic shock?
May occur after spinal cord injury
With heavy bleeding of forearm, first method a medical assistant would use to stop bleeding is
Apply pressure to wound with sterile or clean cloth
According to 2010 guidelines from American Heart Association, single rescuer should use which of the following compression to breath ratio for all patient except
30:2
If medical assistant suspects pt has fracture of an extremity, it would be appropriate for them to
Splint extremity from the injury to joint above it
If a patient has just had blood drawn and complains of feeling very dizzy, which following should be first?
Assist pt into supine position and elevate legs
Which of the following best describes definition of disaster situation in medical practice office?
An even that disrupts workflow of practice more than 24 hours
Which medical office staff needs to be considered in preparing emergency plan
Physician, nurse, medical assist, office clerical staff/billers
Best respond to sudden serious cardiac arrest, what equip should be on hand in medical office?
AED
Which of the following represents essential component of an emergency preparedness plan for medical office?
Office evacuation plan, plan for storage of medical record off site, ins policy on office/equip, emergency phone communication tree for all staff
Which of follow best explains role of federal emergency management agency (FEMA) in national disaster?
To support U.S. citizen and first responders to prepare for, protect against, respond to, recover from emergencies and hazards
Combining form hepat/o refers to the
Liver
Sarcasm, repression, denial are example of which psychological mechanism used to deal with stressful situation?
Defense mechanism
The function of optic nerve is
Seeing
Your coworker tells you that her next door neighbor has just come in for a health exam. She ask you to giver her the health history form to review it. Which of the following actions is appropriate?
Remind her that the patient record is protected health information
Which condition is treated with use of DASH diet?
High blood pressure
Sworn testimony given outside of court is called
Deposition
In order for a case of negligence to be valid, all of the “four D’Souza” must be present EXCEPT
Desire to harm must exist
According to Piaget, at what developmental stage would a child be expected to understand the differences in size and weights of a group of objects?
Concrete operation
The prefix meaning “many” is
Poly-
Myelomeningocele means
Herniation of spinal cord / covering on spinal cord
Oranges, bananas, broccoli, tomatoes are rich source of which of the following minerals?
Potassium
Which of the following is not a type of body tissue?
Respiratory
Confidential information can be disclosed in all of the following cases EXCEPT
Patient is mentally ill and out of touch with reality
A terminally ill patient says that he is angry and feels that his illness could have been treated successfully by a better doctor. Which of the following would be an appropriate response to this comment?
Say “I understand that you are angry right now”
If AC interference occurs on an EKG tracing, what is the likely cause?
There is electrical interference from within the room
Which of the following terms refers to sewing or stitching of veins?
Phleborrhaphy
It is a hectic day in the office and physician is backed up in seeing patients who have been in the waiting room. Mr. Hall approaches the reception desk and pounds his fist and starts yelling that his time is valuable and that he has waited long enough. All of the following steps are appropriate ways to handle the first stages of an encounter with an angry pt EXCEPT:
Tell him that you will need to call the security guard and have him removed from the office if he does not calm down
Which of the following vitamins is used for clotting?
Vitamin K
Within the cell, the organelle responsible for production of energy is the
Mitochondria
The word root for tumor is
Onc
Which of the following though leaders in the field of psychology believed that repressed memories created emotional conflict and possible mental disorders later in life?
Sigmund Freud
When the plaintiff is found to be in some part responsible for injury and health care giver is NOT held responsible, it is called
Contributory risk
Which of the following terms would describe an infestation of gallstones?
Cholelithiasis
A medical assistant is working with an obese child on a weight reduction program. When his patient loses five pounds at her follow up appointment, he gives her a movie ticket. Which psychological principle is medical assistant using in this case?
Reinformcement
Which of the following vitamins is NOT fat soluble?
Vitamin C
A defense based on assigning portion of the responsibility for damages to both plaintiff and defendant is
Comparative defense
Which of the following body systems is responsible for hearing?
Nervous
During this period of development, young children experience world only through what they can experience with their senses. At the early part of this stage, they may not be able to differentiate between themselves and rest of the world. Piaget term this period
Sensorimotor stage
Which of the following anatomical location contains the patella?
Leg
Which of the following specialist would treat ARDS, SOB, COPD?
Pulmonologist
Which of the following gives a choice to those over 18 years old to determine the disposition of their body or body parts?
The uniform anatomical gift act
Which of the following terms refers to blood in urine?
Hematuria
Perspiration is produced by the
Sudoriferous gland
Which of the following formed elements is responsible for blood clotting?
Thrombocytes
Which of the following would NOT be an unintentional tort when done by a medical assistant?
Showing photos of surgery without patient consent
The prefix meaning “beyond” is
Meta-
A court mandates to bring a portion of medical record to court is called
Subpoena duces tecum
Medical assistant is providing instructions on care of sutures to young mother whose child has been injured in a fall. She is distracted and Tessa the medical assistant that she and her child have not eaten for two days because their public aid check is late. Which of the hierarchy of needs is preventing this mother from considering the patient teaching is being presented to her?
Physiological needs
Pathogens that thrive in presence of oxygen are called
Aerobes
Which of the following suffixes is NOT an adjective ending meaning “pertaining to”?
-ity
The physician can terminate care of patient in all of the following situations EXCEPT when
The patient uses abusive language with staff
Which of the following prefixes means “near”?
Para-
Which type of fracture is a bone that is broken into pieces?
Comminuted
Which of the following is considered high in antioxidants?
Dark green and yellow vegetables
A plane that cuts the body parallel to the horizon is called
Transverse plane
Which of the following specialist would a person see for IBS, PUD, pyloric stenosis?
Gastroenterologist
The major site where carbohydrates are broken down is the
Mouth
Crimes that are committed against another person or property and are punished with fines are called
Torts
Which of the following words is CORRECTLY spelled?
Hemorrhoid
The pancreas is located in which body cavity?
Abdominal
Which of the following patients CANNOT consent to his/her own care?
A 17 year old with 6 inches laceration of the leg
All of the following are parenteral routes of medication administration EXCEPT
PO
Which of the following words is MISSPELLED
Menstration
Which item should a patient on a low sodium diet select for a snack?
Banana
Which of the following is pacemaker for the heart?
SA node
Which of the following is NOT a purpose of the medical record?
Verification record of physician skill level
The length of time in which a person can file a lawsuit is called
Statute of limitation
The medical assistant draws blood for a patient pregnancy test and she leaves the office. Later that day, the laboratory delivers the results and they are positive. The MA phones the patient to give her the news but she is not at home. Which of the following actions should the MA take?
Leave a name and number and ask her to call the office
Which of the following words describes bone pain?
Osteodynia
Which of the following is NOT a good source of calcium?
Cauliflower
The abbreviation that indicates a patient should take the medication before a meal is
AC
Which of the following phrases describes the amount of evidence required to convict in a civil case?
A preponderance of evidence
Which mineral helps prevent dental cavities?
Fluoride
Which of the following blood types can give to all other blood types?
Type O
A patient who is instructed to take 10 mL of medication would be able to use which of the following household equivelents?
2 teaspoon
Which a physical exam has been performed and the physician documents PERRLA, what parts of the body is this term referring to?
Eyes
Which of the following words is NOT correctly spelled medical term?
Prostrate
Which of the following is descriptive of arteries?
Thick, elastic, carry blood away from heart
Torricelli or wryneck is spasm of which muscle?
Sternocleidomastoid
Laws that protect consumers from harassing phone calls for collection are part of
Fair Debt Collection Act
Bones are joined by muscle by
Tendons
Multiparty means
Many live births
Which of the following does NOT describe schedule IV drug?
Physician must sign a triplicate prescription
Which region is referred to when charting a notation about the area near the navel?
Umbilical
Which term did Freud use to describe the area of the mind that determines a person’s basic identity?
Ego
Which of the following word means “without menstrual flow”?
Amenorrhea
Which of the following food items would NOT be consumed by lacto-vegetarian?
Eggs
The act that protect patients rights including the right to agree to or refuse medical treatment is
Patient self determination act of 1990
The disease in which blood accumulates due to a tear in meningeal layer is
Subdural hematoma
The abbreviation for potassium is
K
Which of the following is NOT an early warning of symptoms of cancer?
Pain and weight loss
Which of the following practitioners would treat patients for ADHD, PTSD, and bipolar disorders?
Psychiatrist
All of the following are duties performed by the public health department EXCEPT
Managing Medicare and MEdicaid
Which of the following waves represent relaxation of ventricles
T wave
The term carcinogenic means
Pertaining to cancer
The disease where the coating on axon begins to disintegrate and slow neural transmission is called
Multiple sclerosis
Erythema may be caused by all of the following EXCEPT
Bile problems
Which of the following term means “the process of using an instrument to record data of electrical activity of the heart”?
Electrocardiography
If an elderly patient refuses an antibiotic injection, but the MA holds the patient down “for her own good” and gives it anyway
Example of battery
A Paul’s with clear fluid is called a
Vesicle
Which abbreviation would be unlikely to appear on a chart in gynecologist office?
LOC
The person accused of a crime or illegal act is
Defendant
The disease where uric acid collects in joints and crystallizes is called
Gout
One state accepting licensure requirement of another state to enable health care worker to practice is called
Reciprocity
A patient with cryptochidism, balantitis, hematuria would likely see
Urologist
Which of the following is NOT an action of the sympathetic nervous system?
Decrease of respiration
Which of the following is NOT true about a legal contract?
It is always written and witnessed
A procedure such as CABG, EKG is likely done by
Cardiologist
Intentional misrepresentation of facts and figures is called
Fraud
A dying patient tells the MA that if she survives, she will give the rest of her life to caring for children. What stage of Kubler-Ross model of grief is this patient currently in?
Bargaining
The practice of one insurance co working with other ins plan to determine the amount each will pay when a patient has more than one ins plan referred to
Coordination of benefits
The recorded financial transaction in a bookkeeping or accounting system is called
Ledger
Which appointment scheduling techniques determines the number of patient to be seen each hour by diving the hour by length of average visit?
Cluster
Another name for a reminder file is an
Tickler file
Which of the following filing steps includes ensuring that the appropriate people have taken action on a document before filing it?
Releasing
Which of the following is NOT a true statement about HEalth Information Technology for Economic and Clinical Health (HITECH) Act of 2009?
The act establishes a single EHR software system that all health care providers must use
The portion of salary held back from payroll checks for paying government taxes is known as the
Withholding
In a letter written in block format, the salutation is followed by
Colon
Which of the following concerns have providers raised about the use of EHR and the required data entry must be complete?
It interferes with communication with the patient during the encounter
Which of the following are dimensions of the envelope size most frequently used in office correspondence?
4 1/2 x 9 1/2 inches
Account aging receivable
Is a tool to show the status of each account
A system used in emergency centers but not used in private practices is
Open hours scheduling
Appointments that are anticipated to require more time should be scheduled
At the beginning of the hour
For a tickler file to work effectively, it must be
Checked frequently
Write it once is a bookkeeping system also known as
Pegboard
Which of the following activities should be integrated in an effective EHR?
Patient scheduling of appointment, patient billing, inventory use of supplies, medical / procedural coding
First class mail is classified as
Items weigh less than 13 oz
A spreadsheet is a type of
Worksheet
In a written communication, no matter what form is used, the most important issue to take into consideration is
Legal and ethical issues
Which of the following does NOT refer to managed care organization model?
Double entry system
The federal government is currently offering incentives to support what aspect of implementation of EHRs?
Cost of purchase or lease of a system
Which of the following represent an important way to maintain the security and integrity of an EHR?
A password secured sign on credential for each user in a facility
When revising the policies and procedures manual, the MA needs to FIRST
Talk to a physician
Leaving large, unused gaps in the physician’s schedule is
Underbooking
The correct order of filing units for Anise K. Strong-Morse
Strong-Morse, Anise K.
What should the MA do if a patient misses an appointment?
Document the no show in appointment book and patient chart
Referrals to outside physicians or specialist must be entered into the
Medical records
Which of the following is a trial balance?
A way of checking accuracy of accounts
A new patient must provide all of the following information EXCEPT
Income
For a medical office to run smoothly, each employee must
Read the policies and procedures manual
Which insurance carriers would MA enter into the database?
Each insurance carrier that physician accepts
Checks and cash from a medical practice should be deposited in the bank
Daily
The type of scheduling where patients arrive at their own convenience is
Open hours
Which of the following is NOT a true statement about worker’s compensation?
The individual with a qualifying illness or injury can go to the doctor of his/her choice
SOAP refers to
Method of documentation used in medical records
When transcribing material from recorded dictation, what should the MA do if a word is unclear?
Leave a blank space and write a not to the physician
Cycle billing is a system of billing
In which accounts are divided alphabetically for billing purpose
The term software means
A set of instructions
It would be appropriate to send which of the following to a pt via email?
Appointment request
When the MA makes an appointment, to ensure he has the correct information, he should
Repeat the name and phone number back to the caller
Which of the following items facilitates communication in medical field?
Policies and procedures
How often should the policy and procedure manual be updated?
Every year
When preparing business correspondence, the first step is to
Organize key points to be addressed
The unethical practice of deliberately coding a patient encounter incorrectly in order to increase reimbursement is called
Upcoming
Before scheduling an appointment with a specialist, the MA must
Obtain an order from the physician for the exact procedure to be performed
The process of converting description of disease, injuries, and procedures into numerical designation is termed
Coding
Medicare is federally funded entitlement insurance program for
Individual 65 and older who are retired and receive social security benefits
Which of the following choices describes time specified scheduling?
Patients are scheduled all day long at regular specified intervals
Which of the following actions should the MA take if a medical record is misplaced?
Try to recreate the original file
Which postal class would the MA use to send monthly newsletters to all patients in the practice?
Second class
The term debit means
Charge
The body of an email communication should
Be brief and to the point
Under which of the following system are two patients scheduled for the same appointment time?
Double booking
Referrals are given to which of the following patients?
HMO insurance patients who need to see a specialist
The MOST important use of computers in the medical office is to
Schedule appointment
The billing schedule is often determined by
The size of medical practice
All money owed by the practice to other business are called
Accounts payable
All of the following documents should be shredded prior to disposal EXCEPT
Unmarked HCFA-1500 form
Flexible office hours occur most often
In group practices
POMR is abbreviation for
Problem-oriented medical record
Petty cash may be used
For paying minor incidental expenses
After opening the mail, a MA should
Date stamp the letter
When removing a medical chart from the file cabinet, which of the following items should the MA put in its place?
An outguide
When a patient has to cancel an appointment, the MA should
Try to reschedule the appointment
Which of the following items is collection of records created and stored on a computer?
Database
The motherboard of a computer is
The main circuit board
The patient pays a copayment
Before being seen by the physician
Which of the following is the most secure way to mail something through USPS?
Registered mail
The pegboard system provides control over
Collection, payment, charges
Which of the following is an accurate statement about the implementation of new ICD-10 coding system?
It is taking effect in October 2014
If the medical office has a patient who is always late for appointments, the best time to try to book this patient is
At the beginning of the day
Wave scheduling works best when used in which of the following types of offices?
Large medical facilities
Which of the following systems divides the patient of a practice into groups and bill each group at different time of the month?
Cycle billing
How frequently should the MA renew on call repair service contracts?
Every year
the physical component of a computer system includes all of the following EXCEPTq
software
which is the easiest and least expensive type of billing for a health care facility?
superbill at time of visit
the ICD-9 and ICD-10 systems of classifying diseases into categories were devised by what organization?
WHO-world health organization
which of the following terms refers to the actual daily recording of the accounts or business transactions of medical office?
bookkeeping
The claim form that is accepted by most insurance carriers is
CMS1500
The information entered on claims is called
Medical information
Which of the following represents a change that ICD-10 makes to the structure of the coding format currently in use?
Codes will contain seven digits versus five
Which of the following is NOT a section of the CPT books?
Gynecology
Which of the following types of incoming mail should the MA attend to first?
Registered mail
Which of the following statements is NOT true about a typical purchasing procedure in a medical office?
Every employee can order supplies and write a check from petty cash
Lack of payment is usually not considered serious until after
90 days
Which of the following methods is used to correct an error in patient chart?
Draw a single line through error, and make correction above error
Which type of check is frequently used for payroll because it itemizes the purpose of the check and deductions?
Voucher checks
It will be most difficult to collect past due accounts from
Someone who is unwilling to pay
Which of the following systems bills all accounts at the same time each month?
Monthly billing
The MA should ensure the physician has room for which of the following each day?
Emergency booking
In which of the following locations should medical file drawers be labeled?
On the outside of the drawer
The ICD-10 procedure codes are to be used exclusively in what setting?
Hospitals
Which of the following documents is the record of a professional meeting?
Minutes
Which of the following should NOT be included in a job description?
Address of office
A physical inventory of office equipment should be taken
Every year
Examining a document for damage before filing it is an example of which of the following filing steps?
Conditioning
The physical components of a computer system includes all of the following EXCEPT
Software
Which is the easiest and least expensive type of billing for health service facility?
Superbill at time of visit
It is recommended that records of appointment be kept for
Three years
The charge slip also know as
Superbill
When scheduling, the MA should ask the patient the purpose of the visit
To determine how much time is needed for the appointment
Which of the following BEST describes the intent of the move to ICD-10-CM system in the U.S.?
To improve the specificity and efficiency of medical coding and billing
it is recommended that records of appointments be kept for
three years
a charge slip is also known as a/an
superbill
when scheduling, the MA should ask the patient the purpose of the visit
to determine how much time is needed for the appointment
which of the following BEST describes the intent of the move to ICD-10-CM system in the U.S.?
to improve the specificity and efficiency of medical coding and billing
