Review Answer Book Flashcards

1
Q

These are the plans that are guides to personnel in activities such as deployment and distribution of personnel or the search for suspect lost persons 

A

Operational plans

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2
Q

These plans are designed to give guidance and direction to personnel in the performance of normal police activities

A

Operational plans

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3
Q

While the jobs deal primarily with the directing of subordinates, supervisors must also concern themselves with the _______ of the organization involving concrete matters, such as environmental working conditions, or the provisions of equipment, and those more abstract factors, such as morale and esprit de corps

A

internal conditions

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4
Q

These are plans consisting of a set of BROAD PRINCIPLES that guide personnel in the accomplishment of general organizational practices

A

Policies

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5
Q

This is a PERPETUAL FUNCTION that is accomplished by providing CLEAR CUT LINES OF AUTHORITY . It is a supervisors responsibility to AMELIORATE problems in this area when they arise.

A

Organizing

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6
Q

What function involves not only PUTTING A PREPARED PLAN INTO OPERATION, but also following through with OBSERVATION AND INSPECTION to determine that the work load was properly done

A

Directing

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7
Q

This requires much of the supervisors time and requires accomplishing effective action through the judicious use of AUTHORITY, COMMON SENSE and PRACTICAL PSYCHOLOGY

A

Directing

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8
Q

Span of control broadens at the lower levels, depending on:

A
  • capacity of the supervisor
  • Complexity of the work
  • Type of work
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9
Q

In this organizational structure, authority is definite and absolute

A

Line organization

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10
Q

The supervisor can reduce his span of control if he delegates by:

A
  • clearly defining Tasks
  • Properly communicating instructions
  • Practicing completed staff projects
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11
Q

The practice of delegation contributes to the development of subordinates to perform the supervisors job in his absence. A program of this nature is called:

A
  • executive development
  • Supervisory development
  • Personal development
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12
Q

What is the key to the effect of application of the exception principal?

A

Training

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13
Q

This principle requires that the only thing left to be done by the person who delegated the assignment is to approve it

A

Completed staff projects

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14
Q

The exception principal is inseparable from the principle of:

A

Delegation

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15
Q

What principle states that the head of an organization should act only on those matters that require his personal attention? This is inseparable from the principle of delegation.

A

Exception principle

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16
Q

The most important benefit provided by the democratic or participatory style of leadership is

A

The increased commitment employees have to organizational goals

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17
Q

Hershey and Blanchard developed ________ leadership to help supervisors, understand how to diagnose situations and then apply the correct management style for maximum results.

A

situational

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18
Q

Workers are both unable to do the job and unwilling to try the leader use which leadership style ? which is HIGH in task behavior and LOW in relationship behavior

A

Leader shipstyle 1 (telling)

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19
Q

According to McGregor, ______ leaders make contact with others for the purpose of the exchange of valued things

A

transactional

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20
Q

According to McGregor, ______ leaders engage with others in a way in which the leader and non-leader raise each other to higher levels of motivation

A

transformational

21
Q

According to SPP, it is the HALLMARK of true leadership

A

Common sense

22
Q

According to SPP, it represents the action that gets the best results with the least cost or side effects, and is one of the most valuable characteristics of a leader

A

Common sense

23
Q

What involves the supervisor consistently evaluating his leadership qualities in an objective manner , so that he might gain some insight into his strengths and weaknesses?

A

Self appraisal

24
Q

Material factors in the job environment, such as pay, benefits, and working conditions do not guarantee improvement in performance and attitudes. They only prevent ________ from deteriorating.

A

morale and affective performance

25
Q

Supervisory incidents might well be reconstructed to determine if sound leadership principles were followed, if proven techniques were used, and if the supervisory action taken was objective, without the interference of emotion or prejudice. However, a mechanistic approach to supervision may cause:

A

Employees to have lowered morale and productivity

26
Q

The ideal objective of a good human relations should be:

A
  • Greatest production
  • Shortest time
  • Minimum energy and maximum satisfaction
27
Q

These are strategies to deal with the marginal employee

A
  • Transfer
  • Retrain
  • Collect evidence to support termination
28
Q

Direct commands, should be given when conditions require direct and prompt action, and also when dealing with the following employee types:

A
  • Lazy
  • Indifferent
  • Irresponsible
29
Q

Employees are more likely to resent the way an unpopular order is given than the order itself. What is much more effective in obtaining acceptance by workers affected?

A

Persuasion

30
Q

Implied or suggestive orders can be employed too good affect with _____ employees

A

Reliable

31
Q

If orders are subject to more than one reasonable interpretation, they are usually _____

A

Unenforceable

32
Q

With regard to order giving, SPP list types of orders, such as the recommends, request, implied, or suggested, orders, and request for volunteers. According to SPP, this is true regarding the recommends.

A

Direct commands can, when used appropriately, get the job done right and actually prevent officers from getting themselves into trouble

33
Q

The best way to frame an order to sensitive, nervous, or easily offended persons is

A

Request

34
Q

Most orders should be framed as requests because

A
  • Employees resent authoritarian methods
  • Cooperation is most readily obtain through request
  • Sensitive or easily offended persons respond better to this approach
35
Q

The more dependent officer is likely to prefer and depend on

A

Concrete assignments

36
Q

The supervisors proper use for the call for volunteers is when

A

It is used to perform a dangerous or disagreeable assignment that the supervisor cannot, or should not perform himself

37
Q

Because some males find it difficult to except women in authority, or to submit to their direction and control, Iannone suggests dealing with such attitudes by

A

Apply Common sense

38
Q

Some males find it difficult to accept women in authority. Common sense in dealing with such attitude will usually dictate an answer. A woman supervisor is often required to prove herself over and over. The solution seems to be for her to do all of the following.

A
  • develop leadership abilities
  • Prepare herself technically for her position
  • Avoid scrupulously the commonly recognized leadership weaknesses that often lead to supervisory failure, such as indulgence of wrongdoing or misconduct, vacillation in the decision, making process and unfairness
39
Q

Gender stereotyping has been cited by Haar and Morash as one of the primary sources of stress for female officers. Of all sworn officers in 2016 ,___% were women.

A

12.1

40
Q

According to SPP, ____% of police agencies have no written policy against sexual harassment

A

34%

41
Q

What is the most common act that serves as a basis for charges of gender bias, harassment?

A
  • Rude, or discourteous language
  • Unjust favoritism
  • Unfair evaluation’s, demotions , or discharge
42
Q

Which is the most common reason that leader ship fails

A

Leadership is not provided when it is most needed

43
Q

Who has failed if the supervisor is untrained to lead after selection

A

The organization

44
Q

Contemporary trends in the modern day policing environment present new and innovative challenges to supervisors. The first challenge for a supervisor in a community policing program is

A

Adapting to the high level of necessary commitment and community involvement

45
Q

For community oriented policing and problem-solving to be effective, supervisors must understand it’s concepts, support its principles and be part of it. They must have the characteristics of a good problem oriented supervisor. The police executive research forum (PERF) identify characteristics of a good problem oriented supervisor. According to SPP, the following are characteristics identified by PERF

A
  • monitoring subordinates progress, and as necessary, prodding them along, or slowing them down
  • Knowing subordinates beat and important citizens in it, and expecting subordinates to know it even better
  • Allowing subordinates the freedom to experiment with new approaches
46
Q

Law-enforcement should strive to build a culture of ______ that strengthens community trust and promotes legitimacy.

A

transparency

47
Q

In order to achieve transparency and be successful, a modern day police organization will need to effectively incorporate the use of ____

A

social media

48
Q

Rationalization is a common reaction to failure. It becomes a serious problem when the individual fools himself into believing that his relationships with others are good, and that he is caring out his duties and responsibilities well, when, in fact, it is commonly known that neither is true. What is true concerning highway supervisor should deal with this situation is

A

Such a defense mechanism cannot usually be dealt with subtly, a direct approach is often indicated.