Review Answer Book Flashcards
These are the plans that are guides to personnel in activities such as deployment and distribution of personnel or the search for suspect lost persons 
Operational plans
These plans are designed to give guidance and direction to personnel in the performance of normal police activities
Operational plans
While the jobs deal primarily with the directing of subordinates, supervisors must also concern themselves with the _______ of the organization involving concrete matters, such as environmental working conditions, or the provisions of equipment, and those more abstract factors, such as morale and esprit de corps
internal conditions
These are plans consisting of a set of BROAD PRINCIPLES that guide personnel in the accomplishment of general organizational practices
Policies
This is a PERPETUAL FUNCTION that is accomplished by providing CLEAR CUT LINES OF AUTHORITY . It is a supervisors responsibility to AMELIORATE problems in this area when they arise.
Organizing
What function involves not only PUTTING A PREPARED PLAN INTO OPERATION, but also following through with OBSERVATION AND INSPECTION to determine that the work load was properly done
Directing
This requires much of the supervisors time and requires accomplishing effective action through the judicious use of AUTHORITY, COMMON SENSE and PRACTICAL PSYCHOLOGY
Directing
Span of control broadens at the lower levels, depending on:
- capacity of the supervisor
- Complexity of the work
- Type of work
In this organizational structure, authority is definite and absolute
Line organization
The supervisor can reduce his span of control if he delegates by:
- clearly defining Tasks
- Properly communicating instructions
- Practicing completed staff projects
The practice of delegation contributes to the development of subordinates to perform the supervisors job in his absence. A program of this nature is called:
- executive development
- Supervisory development
- Personal development
What is the key to the effect of application of the exception principal?
Training
This principle requires that the only thing left to be done by the person who delegated the assignment is to approve it
Completed staff projects
The exception principal is inseparable from the principle of:
Delegation
What principle states that the head of an organization should act only on those matters that require his personal attention? This is inseparable from the principle of delegation.
Exception principle
The most important benefit provided by the democratic or participatory style of leadership is
The increased commitment employees have to organizational goals
Hershey and Blanchard developed ________ leadership to help supervisors, understand how to diagnose situations and then apply the correct management style for maximum results.
situational
Workers are both unable to do the job and unwilling to try the leader use which leadership style ? which is HIGH in task behavior and LOW in relationship behavior
Leader shipstyle 1 (telling)
According to McGregor, ______ leaders make contact with others for the purpose of the exchange of valued things
transactional
According to McGregor, ______ leaders engage with others in a way in which the leader and non-leader raise each other to higher levels of motivation
transformational
According to SPP, it is the HALLMARK of true leadership
Common sense
According to SPP, it represents the action that gets the best results with the least cost or side effects, and is one of the most valuable characteristics of a leader
Common sense
What involves the supervisor consistently evaluating his leadership qualities in an objective manner , so that he might gain some insight into his strengths and weaknesses?
Self appraisal
Material factors in the job environment, such as pay, benefits, and working conditions do not guarantee improvement in performance and attitudes. They only prevent ________ from deteriorating.
morale and affective performance
Supervisory incidents might well be reconstructed to determine if sound leadership principles were followed, if proven techniques were used, and if the supervisory action taken was objective, without the interference of emotion or prejudice. However, a mechanistic approach to supervision may cause:
Employees to have lowered morale and productivity
The ideal objective of a good human relations should be:
- Greatest production
- Shortest time
- Minimum energy and maximum satisfaction
These are strategies to deal with the marginal employee
- Transfer
- Retrain
- Collect evidence to support termination
Direct commands, should be given when conditions require direct and prompt action, and also when dealing with the following employee types:
- Lazy
- Indifferent
- Irresponsible
Employees are more likely to resent the way an unpopular order is given than the order itself. What is much more effective in obtaining acceptance by workers affected?
Persuasion
Implied or suggestive orders can be employed too good affect with _____ employees
Reliable
If orders are subject to more than one reasonable interpretation, they are usually _____
Unenforceable
With regard to order giving, SPP list types of orders, such as the recommends, request, implied, or suggested, orders, and request for volunteers. According to SPP, this is true regarding the recommends.
Direct commands can, when used appropriately, get the job done right and actually prevent officers from getting themselves into trouble
The best way to frame an order to sensitive, nervous, or easily offended persons is
Request
Most orders should be framed as requests because
- Employees resent authoritarian methods
- Cooperation is most readily obtain through request
- Sensitive or easily offended persons respond better to this approach
The more dependent officer is likely to prefer and depend on
Concrete assignments
The supervisors proper use for the call for volunteers is when
It is used to perform a dangerous or disagreeable assignment that the supervisor cannot, or should not perform himself
Because some males find it difficult to except women in authority, or to submit to their direction and control, Iannone suggests dealing with such attitudes by
Apply Common sense
Some males find it difficult to accept women in authority. Common sense in dealing with such attitude will usually dictate an answer. A woman supervisor is often required to prove herself over and over. The solution seems to be for her to do all of the following.
- develop leadership abilities
- Prepare herself technically for her position
- Avoid scrupulously the commonly recognized leadership weaknesses that often lead to supervisory failure, such as indulgence of wrongdoing or misconduct, vacillation in the decision, making process and unfairness
Gender stereotyping has been cited by Haar and Morash as one of the primary sources of stress for female officers. Of all sworn officers in 2016 ,___% were women.
12.1
According to SPP, ____% of police agencies have no written policy against sexual harassment
34%
What is the most common act that serves as a basis for charges of gender bias, harassment?
- Rude, or discourteous language
- Unjust favoritism
- Unfair evaluation’s, demotions , or discharge
Which is the most common reason that leader ship fails
Leadership is not provided when it is most needed
Who has failed if the supervisor is untrained to lead after selection
The organization
Contemporary trends in the modern day policing environment present new and innovative challenges to supervisors. The first challenge for a supervisor in a community policing program is
Adapting to the high level of necessary commitment and community involvement
For community oriented policing and problem-solving to be effective, supervisors must understand it’s concepts, support its principles and be part of it. They must have the characteristics of a good problem oriented supervisor. The police executive research forum (PERF) identify characteristics of a good problem oriented supervisor. According to SPP, the following are characteristics identified by PERF
- monitoring subordinates progress, and as necessary, prodding them along, or slowing them down
- Knowing subordinates beat and important citizens in it, and expecting subordinates to know it even better
- Allowing subordinates the freedom to experiment with new approaches
Law-enforcement should strive to build a culture of ______ that strengthens community trust and promotes legitimacy.
transparency
In order to achieve transparency and be successful, a modern day police organization will need to effectively incorporate the use of ____
social media
Rationalization is a common reaction to failure. It becomes a serious problem when the individual fools himself into believing that his relationships with others are good, and that he is caring out his duties and responsibilities well, when, in fact, it is commonly known that neither is true. What is true concerning highway supervisor should deal with this situation is
Such a defense mechanism cannot usually be dealt with subtly, a direct approach is often indicated.
