Revenue Streams Flashcards

1
Q

What are revenue streams?

A
  • The returns a company generates from each customer segement
  • A quantifiable monetary inflow
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2
Q

Broadly, what are the types of revenue streams?

A
    1. Transaction revenue resulting from one-off payments

- 2. Recurring revenue resulting from ongoing payment for the core value proposition or post-purchase services

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3
Q

What is true of consumer benefit experienced?

A
  • Willing consumers validate offerings
  • Consumers must be an important consideration in strategy formaiton
  • Value is created by delivering benefits that induce payment
  • Offering isn’t producing value until customer buys it: prior to this, still just a VP
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4
Q

Broadly, how can CBE be increased?

A
  • Growing customers’ knowledge
  • Reducing customers costs and effort
  • Leveraging Expert Customers
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5
Q

How can leveraging expert customers increase CBE?

A
  • aka lead users
  • Many customer segments have multiple members, allowing both specialisation of and synergies among that segment’s knowledge
    1. Targeting expert customers creates value by enhancing the consumption experiences of other customers
    1. Customers sharing knowledge creates value by intensifying the consumption experiences of all participating members
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6
Q

Broadly, what are the types of revenue?

A
  • Asset sale
  • Usage Fee
  • Subscription Fee
  • Lending/Renting/Leasing
  • Licensing
  • Brokerage Fees
  • Advertising
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7
Q

What is asset sale revenue?

A
  • The most common type, derived from selling ownership rights to a physical product
  • These rights allow the customers to use, resell or even destroy the product
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8
Q

What is usage fee revenue?

A

Generated by the use of a particular service. The more the service is used the more the customer pays

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9
Q

What is subscription fee revenue?

A
  • Generated by selling continuous access to a service
  • Although increasingly available in online or web-based business models, this form of revenue is still prevalent in ‘brick and mortar’ companies
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10
Q

What is lending/renting/leasing revenue?

A
  • Temporarily granting the exclusive right to use an asset
  • This provides the business model with recurring revenue, while also allowing customers to incur expenses limited to the time they use the product
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11
Q

What is licensing revenue?

A
  • Providing customers permission to use protected intellectual property in order to generate their own revenue
  • Licensing provides the business model with returns without necessarily having to insure in the costs or lead-times associated with manufacturing and distribution
  • A common example of licensing is the franchise model, where the franchise purchases the rights to generate revenue from an established brand and/or product
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12
Q

What is brokerage fees revenue?

A
  • Revenue derived from intermediation on behalf of two or more parties
  • This revenue stream often takes the form of a commission, expressed as a percentage of each transaction
  • e.g. credit cars
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13
Q

What is advertising revenue?

A
  • This revenue results from promoting a third party’s offerings to your established customer segments
  • Although predominantly seen in the media industry, it is increasingly used in social media and other internet based businesses
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14
Q

Broadly, what is the Business Model Generation view of pricing strategy options?

A
  • Fixed menu pricing

* Dynamic Pricing

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15
Q

What are the options for dynamic pricing?

A
  • Negotiation (bargaining)
    • Price negotiated between two or more partners depending on negotiation power and/or negotiation skills
  • Yield management
    • Price depends on inventory and time of purchase (normally used for persishible resources such as hotel rooms or airplane seats)
  • Real time market
    • Price is established dynamically based on S&D
  • Auctions
    • Price determined by outcome of competitive bidding
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16
Q

What are the common start up approaches to pricing?

A
  • Premium pricing
  • Price skimming
  • Demand based pricing
  • Captive product pricing
  • Psychological pricing
  • Product bundle pricing
  • Geographical pricing
17
Q

What is premium pricing?

A

Uses a high price to reflect a unique product/service and a significant competitive advantage

18
Q

What is price skimming?

A

Starts with a high price to capture uniqueness and competitive advantage. Then as new competitors enter the market, drops the price to stay ahead of competitoin

19
Q

What is demand based pricing?

A

Find out what customers are willing to pay for the product and price it accordingly

20
Q

What is captive product pricing?

A

Where the entrepreneur’s product has complements, charge a low price for source product (printer) and a premium for consumables (ink)

21
Q

What is psychological pricing?

A

To create a complex pricing structure by combining multiple products and services into one package

22
Q

What is product bundle pricing?

A

In a channel with many intermediates (distributors, retailers) final price to the consumer or end-user must be tolerable, given all the markups along the value chain. Compare what the market will bear with the cost of getting a product to market

23
Q

What is geographical pricing?

A

Used where there are price variations in different geographical locations where the product is sold

24
Q

What are the three general categories of pricing?

A
  • Cost based
  • Competition based
  • Customer value based
25
Q

What is and cost based pricing and what is the process?

A
  • Based on the cost of producing goods
    1. Work out the pricing to the end cusomter
    1. Work out what margins you have to pay the distributors
    1. Estimate your input costs
    1. What’s left is available to fund your operations and generate a return
26
Q

What is competition based pricing?

A
  • Based on price levels of competitors
  • No business is launched in a vacuum , there is always a competing offering
  • If your offering is wholly new, then the alternative is always the free option of not buying it
  • Sometimes the competing product in not what is expected
  • “We have no competitors” can be a signal that there is no market for a venture
27
Q

What are the problems with cost and compeittion based pricing?

A
    1. Cost plus margin?
      - Doesn’t reflect what customers think
    1. Price to competitive offerings (+/- 10-15%)?
      - Locks you into comparisons with your competitors
    1. Price elasticity
      - Survey réponses on ‘willingness to pay’ will be subjected to customer bias
    1. Price to the value proposition (= value of benefits)
      - New ventures start here, then cross check with 1. and 2. and 3. Value = f(cost(inconvenience) to the customer + customers urgency to have the problem solved).
28
Q

What is customer value based pricing?

A

How much value is your customer going to perceive by using your product/service?

29
Q

What are the common difficulties with customer value based pricing?

A
    1. Assessing how much the customer values your product/service
    1. Communicating value
    1. Market segmentation misaligned with pricing (i.e. not segmenting by customer needs)
    1. Misaligned salesperson incentives
    1. Senior management placing misaligned incentives/pressures
30
Q

In customer value based pricing, how can value be assessed?

A
  • van Westendorp’s Price Sensitivity
    • At what price would you consider the product to be so expensive that you would not consider buying it?
    • At what price would you consider the product to be priced so low that you would feel the quality couldn’t be very good?
    • At what price would you consider the product starting to get expensive, so that it is not out of the question, but you would have to give some thought to buying it?
    • At what price would you consider the product to be a bargain or a great buy for the money?
31
Q

What is the dynamic process of pricing?

A
  • Company provides information and delivery of value to the customer
  • Customer provides purchase process and payment to the company
32
Q

What kinds of value delivery are there in the dynamic process of pricing?

A
  • Where/when/how?
  • Staged
  • Continuous
  • Episodic
  • Joint/interactive
33
Q

What are the stages of the purchase process in the dynamic process of pricing and what question does understanding this answer?

A
  • Arousal
  • Search
  • Evaluation of alternatives
  • Decision
  • Purchase
  • Post-purchase evaluation

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