Revenue Protection Flashcards
When must revenue duties never be carried out?
When operating the train from the Leading EDP, or when carrying out any safety critical task
What are the Peak Times for Travelcards?
06:30-09:29 Monday to Friday, but not on Public Holidays
What are the Peak Times for Oyster and Contactless Payments?
Monday to Friday (except Public Holidays)
06:30-09:29
16:00-19:00
What are the “Off Peak” Times for Travelcards?
09:30-04:29 Monday to Friday, and all day Saturday, Sundays and Public Holidays
What is the fare for travelling in a single zone?
£6.70 (adult), £3.30 (child)
What is the fare for travelling in between Zone 1 to Zone 4?
£6.70 (adult), £3.30 (child)
How much is a Zone 1-4 Travelcard?
£15.20 (adult), £7.60 (child)
What information is found on DLR or London Underground issued tickets?
⁃ Ticket date
⁃ Adult or child
⁃ Single or return
⁃ Point of purchase
⁃ Price of ticket
⁃ Time ticket was purchased
PRIV or PTAC card holders are entitled to how much discount on all tickets?
75%
Who are entitled to travel on TFL modes for free?
Police Officers with a valid warrant card and Military personnel in uniform
Oyster cards can be used on what transport modes?
⁃ London Underground
⁃ London Overground
⁃ Elizabeth Line
⁃ DLR
⁃ London Trams
⁃ London Buses
⁃ National Rail services within London zones
Additionally, Oyster Pay as You Go can be used on:
⁃ Thames Clipper
⁃ Emirates Airline
⁃ Some National Rail services to certain stations outside London fare zones
Where can customers obtain Oyster cards from?
⁃ At Oyster Online (tfl.gov.uk/oyster)
⁃ At Tube & London Overgound station ticket offices/machines
⁃ At Oyster Ticket Stops across London
⁃ At some National Rail ticket offices
⁃ At London Travel Information Centres
⁃ By calling 0343 222 1234
⁃ London City Airport Ticket
Why are customers encouraged to register their Oyster card online?
⁃ To resolve their journey if they have been overcharged from forgetting to tap their Oyster
⁃ If card is damaged, they can transfer funds onto replacement card
Can One Day or Three Day Travelcards be added to Oyster cards?
No
What are the different types of Oyster cards?
⁃ Adult Oyster Card
⁃ 18+ Student Oyster photocard
⁃ 16+ Oyster photocard
⁃ 11-15 Oyster Zip photocard
⁃ 5-10 Oyster Zip photocard
⁃ Visitor Oyster card
⁃ Staff/Nominee Oyster card
⁃ Retired Staff Pass
⁃ Veterans photocard
⁃ Freedom Pass (60+) (Disabled or elderly)
When must staff not travel with their staff passes?
If they are under the influence of alcohol. Additionally, Staff and Nominee passes cannot be used when Industrial Action is taking place
Which is the only station with a Gateline on the DLR network?
Woolwich Arsenal
PSAs should make announcements on their trains to remind customers to touch in and out when approaching stations used by a large number of tourists and first time users, such as…
⁃ Custom House/ Prince Regent for ExCeL
⁃ Tower Gateway
⁃ Cutty Sark
If a customer does not touch out at the end of a journey, they will be charged the Maximum fare as TfL will be unable to determine where a passengers journey ended. What is the maximum charge for a journey?
Peak up to £9.40
Off Peak up to £6.40
Some interchanges between DLR and London Underground or National Rail require customers to pass through a ticket barrier before entering DLR platforms. These include…
⁃ Canary Wharf LU and Canary Wharf/Herons Quay
⁃ Bow Road LU and Bow Church
⁃ Tower Hill LU and Tower Gateway
⁃ Lewisham National Rail and DLR
⁃ Limehouse National Rail and DLR
How do we inform our customers that they need to pay on the DLR network?
⁃ Announcement on trains and stations
⁃ Signage on stations and trains
What are customers advised to do in this instance?
In this instance, customers are required to touch in/out twice, once when joining/leaving other networks and in/out when they join or leave DLR stations. Customers will not be
charged extra for their journeys as these are classified as “interchanges”
Customers are liable for a penalty fare if they have entered what area?
The “Paid Area” without a valid ticket, which is
identified by a red line at the entrance to every station
The limits of the paid area are:
⁃ Beyond the red line
⁃ DLR Platforms
⁃ DLR Trains
What is your first consideration when carrying out your revenue duties?
Your safety
Who must you not ask to leave your train if they do not have a ticket?
You must not ask any person under the age of 16 to leave your train if they do not have a ticket
How is the best way to avoid conflict with a passenger regarding revenue?
⁃ ALWAYS listen to the passenger’s explanation, before deciding on what course of action to take.
⁃ Assess the behaviour of the passenger during the initial stages-if you feel threatened walk away
