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rest of exam Flashcards

1
Q

GP surgeries and local health centres

A

Patients go here first when they need medical advice.
Doctors diagnose the patient’s illness. They may issue a prescription for medication or refer patients to other services.
Nurses might carry out treatment or health
screening, or take blood tests.

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2
Q

Hospitals

A

Patients go here for treatment that a GP cannot give.
It is where operations are carried out,
And A&E departments and some walk-in centres are located.
Patients are referred by their GPs to
specialist medical teams.

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3
Q

Clinics

A

Patients go here to be treated for specific medical conditions
Patients are referred by their GPs to specialist clinics based in hospitals and in the community.
• Trained personnel, including doctors and nurses, work in clinics.

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4
Q

Homes

A

This is where care is provided for housebound people or those who are recovering from-medical treatment such as an operation.
• Most people prefer to recover at home and some who are dying prefer to be nursed at home.

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5
Q

Residential care settings

A

• These are settings where people who can’t be cared for at home, or who feel that they can no longer cope with living on their own, are looked after,
They may provide full-time or temporary care for those who struggle living on their own.
Social care workers provide residents with personal care,
such as washing, toileting and dressing

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6
Q

Domiciliary care

A

Social care workers provide care for people in their own home.
• Care workers help people lead their daily lives by supporting their independence.
• Social care workers might help people with shopping, cleaning and transport, such as taking them to a doctor’s appointment.

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7
Q

Daycare centres

A

• These are used by older people and those with physical and learning disabilities.
They provide respite care.
Social care workers might take part in leisure activities with people attending.

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8
Q

Benefits of residential care

A

Trained staff meet people’s needs and support
them.
Specialist support is avalilable for those with more complex care needs
Companionship is provided by other residents and staff.
a A range of stimulating activities is offered.

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9
Q

Difficulties for people in residential care homes

A

losing some or all of their independence
reluctance to leave their own homes
isolation from friends and relations
cost of care.

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10
Q

Following policies and procedures in work settings

A

• ensure the health and safety of service users and health and social care workers
• support the day-to-day routines of service users
• enable the needs and preferences of service users to be met
• promote independence among service users,

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11
Q

Direct discrimination

A

someone is treated unfairly because of who they are
worse, differently or less favourably
• is treated unequally because of who they are
because of their characteristics.

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12
Q

Indirect discrimination

A

When a organisations policies , practices or rules have worse effect on some people than others

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13
Q

Equality act 2010

A

The Equality Act 2010 protects people from discrimination by:
employers
health and care providers, such as hospitals and care homes schools, colleges and other education providers
- transport services, such as buses, trains and taxis
public bodies such as government
departments and local authorities.

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14
Q

What is empowerment

A

Empowerment means giving individuals information and support so they can take informed decisions and make choices about their lives in order to live as independently as possible.

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15
Q

Possible risks in care ( ensuring safety )

A

Abuse by other service users and/or staff.
Inadequate supervision of facilities, such as
bathrooms.
Inadequate supervision of support staff, for example when moving patients.
Lack of illness prevention measures, such as clean toilets, hand-washing facilities and safe drinking water.
Infection due to lack of clean facilities and
equipment.

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16
Q

Managing risks in care (ensuring safety )

A

Using risk assessments to identify possible sources of harm,
assess the likelihood of them causing harm and to minimise the chance of harm.
Staff training to manage risks.
Appropriately qualified staff.
Ensuring all staff have Disclosure and Barring
Service (DBS) clearance.

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17
Q

Reports and complaints procedures

A

Accidents and incidents which happen in health and social care settings must be reported so that appropriate action can be taken. Complaints procedures must also be followed.

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18
Q

Barriers to incident reporting

A

Incident or accident is not seen as important at the time
Care staff have other pressing duties
Staff may not know about reporting procedures
Pressure from mangers to not report incidents or accidents

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19
Q

Four key points about complaints procedures

A

All care settings must have them in place.
All care settings must enable service users to access and use them.
They are checked when care providers are inspected.
They can lead to service improvements.

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20
Q

The right to complain

A

Service users have the right for:
. complaints to be dealt with within an
appropriate time frame
• complaints to be taken seriously
• full and thorough investigations of
concerns raised
• information about the outcomes of investigations into their complaints.

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21
Q

Data protection act

A

The Data Protection Act 1998 controls how personal information is used by organisations, businesses or the government. Data must be:
• used fairly and lawfully
• used for limited, specifically stated purposes
• used in a way that is adequate, relevant and not excessive
• accurate
• kept for no longer than is necessary

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22
Q

How is confidentiality ensured

A

By applying the requirements of the Data Protection Act 1998

By adhering to legal and workplace requirements specifiled by codes of practice in health and social care settings
By securely recording, storing and retrieving medical and personal information
By maintaining confidentiality to safeguard service users

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23
Q

Data storage

A

computers, tablets and mobile phones
• social media
• written, paper records
• photographs

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24
Q

Examples of professional bodies

A

The Nursing and Midwifery Council (NMG)
• The Royal College of Nursing (RCN)
• The Health and Care Professions Council
(HCPC)
• The General Medical Council (GMC)

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25
Regulation of workers
follow codes of professional conduct be familiar with and able to apply current codes of practice ensure that revalidation procedures are followed follow procedures for raising concerns (whistleblowing).
26
Safeguarding regulations
Safeguarding regulations protect service users from harm, abuse and neglect, and promote their health and wellbeing.
27
Safeguarding children
• protect children from maltreatment • follow their organisation's safeguarding policies for protecting children and the actions to take if a child discloses • prevent impairment of children's health and development protect children from infection
28
Local safeguarding children board
The job of the LSCB is to: make sure everyone understands how important It is to keep children safe make sure that all the agencies that are part the LSCB are doing the best job report to the Department of Health look into cases where children are badly hurt
29
Working partnerships
All services in health and social care function in partnership. This involves multidisciplinary working in order to ensure that service users get the care and support they need
30
Why is partnership important
Improves the lives of vulnerable adults and children Improves info sharing with between professionals Improves efficiency of care system
31
Difficulties in partnerships
Failure to communicate information between services Lack of coordination of health and social care services (people don’t revive the care they need ) Delayed discharges from hospitals especially old people
32
Partnership with family
Working in partnership in health and social care may include working with a service user's informal carers, friends and family to plan, aid decision-making and enable support with other service providers.
33
Holistic approach
A holistic approach takes account of a person's wider needs (physical, intellectual, emotional, social, cultural and spiritual) and seeks to meet these needs to promote health and wellbeing.
34
Advantages of holistic approach
Advantages Benefits of a holistic approach are that: care is more personalised other issues which contribute to the individual's health, such as stress or poor housing. may be identified and addressed being viewed as a 'whole person and not a medical problem can improve an individual's general health and wellbeing
35
Disadvantages of holistic approach
Disadvantages of a holistic approach are that! most people only want their particular illness or symptom treated generally, doctors do not look for other issues during diagnosis health and social care workers are not employed or skilled to manage all aspects ot an individual's needs
36
Advocacy
Advocacy Service users, their carers and other advocates should be involved in decision-making and planning support with service providers, working in partnership. Advocacy allows people to: Express their views and concerns, so that they are taken seriously ( access information and services defend and promote their rights and responsiblities explore choices and options
37
Lead nurses or senior nurses
.• Lead nurses or senior nurses are in charge of a group of wards and can deal with a problem if the ward staff are unable to do so.
38
Whistleblowing
Whistleblowing can take place in both social care and health settings. In a health setting, for example, a member of staff might raise concerns about patient care, such as when the health and safety of a patient is put at risk. The concerns are reported to the relevant staff in the hospital such as a senior nurse, a doctor or one of the hospital managers.
39
Inspections
analysis of internal data and trends, for example on health outcomes investigation of complaints observation of service delivery collection of service-user feedback interviews with staff.
40
Criminal investigation
are pursued where sexual, physical , financial and emotional abuse is suspected have to take account ot satequarding • follow referrals to the police from care providers,
41
Examples of external monitoring
External agencies may inspect care settings by visiting and observing practice. Service-user feedback takes place as part of the inspection process and can also be used informally to monicor care through everyday feedback from individuals receiving care and cheir family and friends
42
Health public bodies
Nhs foundations trusts and GP services are public sector organisations which provide NHS services for adults and children
43
Social care public bodies
Local authorities are public sector organisations which provide social care services for adults and children for example help in home
44
Commissioning
Planning service specification (what service consists of ) Agreeing services procurement (process of obtaining the necessary services ) Monitoring delivery (continuous quality assessment)
45
Primary care
Primary health care provides the first point of contact, such as a GP, who gives access to day-to-day services for patients and refers them to relevant specialists where needed.
46
What NHS foundation do ?
Run hospitals Provide mental services Provide community health services Work in partnership with other organisations
47
What local authorities do
They commission organisations to provide social care services Commissioned organisations can be in the public , private or voluntary sector Commissioned services for adult social care include residential care homes and nursing homes
48
Private services
Provided by businesses which usually run for profit Services are often paid for the person who uses them Example :boots , nursing home
49
Voluntary services
Non profit making organisations which provide services alongside those provided by public and private sectors example : hospices
50
What do hospice staff do
The aim to hospice care is to improve the lives of people who have a terminal illness that cannot be cured
51
Palliative care
It’s offered to people towards the end of their lives Focuses on providing patients with relief from symptoms and pain
52
Quality of life
The Goal of palliative care is the achieve best quality of life for patients and families
53
personal care
People who live in residential care homes receive social care or personal care from care assistants or support workers
54
Independence
People who are able to live independently at home are usually happier and healthier than people who need residential or hospital care
55
Workplace care
Codes of practice and health and safety regulations are designed to ensure the safety of all people in health and social care settings. People who use services need to be safe and so do the people who work there.
56
Types of domiciliary care (formal )
Provided by paid staff they are referred to as home helpers , care assistants or carers
57
Informal care
Provided by family members , relatives and friends Not paid
58
Respite care
Respite care gives an informal carer a short break away from caring for a particular individual. The Care Act 2014 sets out the rights of adults who provide care.
59
Referral
People who need healthcare usually make an appointment with their GP where the healthcare needs are assessed
60
Assessment
People who may require personal care will have a needs assessment which will be arrived by social services it will consider things like How it impacts care Needs of family Limitation of cost and service provision
61
Eligibility criteria
Local authorities who use assessment to assess whether people meet the eligibility criteria for personal care
62
Barriers to services (specific needs )
People with specific needs cause difficultly People with learning of physical disability Old people Refugees Children
63
Individual preference (barriers to service )
Religious or cultural beliefs that get in the way of treatment People who exercise their right to be treated locally Women who prefer cafe from women
64
Charities
Organisation set up to represent people with specific needs and provide help and support often voluntarily
65
What does an advocate do
Express service users views and concerns so that they are taken seriously Access info and service Defend and promote rights explore choices and options
66
Actions in response to inspections
Write and implement action plan Improve partnership working Ensure changes to working practices
67
After Inspection
Service provider is graded Requirement or warning notices may be given Organisations and individuals may be asked to implement policy or practice changes
68
The care quality commission
The independent regulator of health and social care in England They register care providers Monitor , inspect and rate services Take action Be and independent voice
69
CQC inspection
Is it safe Is it effective Is it caring Is it responsive Is it well led
70
National institute for health and care excellence
NICE provides national guidance and advice to improve health and social care They provide evidence based guidance Develop quality standards Provide a range of information services
71
OFSTED
achieve excellence by inspecting childcare, adoption and fostering agencies, and initial teacher training.
72
Public health England
a government body that protects and improves England's health and well-being Its role is to: • work as part of regional and local health systems to reduce health inequalities protect the health of people in England share information and expertise to make improvements in the public's health carry out research
73
Purpose of policies and procedures
The needs and interest of at risk adults and children are always respected and upheld Interventions and responses are upheld
74
Protecting service users
Regulation requires staff to follow codes of practice ,guidelines,policies and procedures They work together to prevent and protect service users from abuse
75
Protecting staff
Implementing best practice to meet standards Using relevant skills required to work in the area Working effectively with colleagues
76
Doctor internal role
• Doctors are medical consultants who Oversee diagnosis, investigations and treatment.
77
Matrons internal role
• Matrons are in charge of a group of wards and take responsibility for ensuring excellent patient experience and safety
78
Ward sister or charge nurse internal role
• The ward sister or charge nurse manages the whole ward
79
Nurse specialists internal role
Nurse specialist lists offer expert and specialist advice on a range of treatments

unit 2 (12 decks)

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