Responses to incidents and emergencies

Question 1

What does reporting accidents and incidents include?

Answer 1

• It is a legal requirement and they should be reported under RIDDOR
• Should record all incidents to improve safety of others
• If setting has to be closed families must be contacted

Question 2

What should employers and employees do when an aggressive and dangerous encounters and unauthorised access occurs?

Answer 2

• Keep calm
• Speak firmly and clearly
• Alert other staff
• Call police if they refuse to leave
• Keep service users away from incident
• Keep yourself safe

Question 3

What should be reported?

Answer 3

• The name of who person injured
• The date, time and place the incident happened
• The treatment given
• Report should be signed

Question 4

What is the evacuation procedure?

Answer 4

• Alert people in the area
• Call 999
• Staff should help remove people from the building
• Have designated staff to help people with mobility and hearing difficulties and dementia patient get out of the building
• Do not re enter the building until it is safe to do so
• Carry out a head count to ensure everyone is out the building