Relationship Management

Question 1

Aspects of Emotional Intelligence (EQ)

Answer 1

• Self-awareness - allows HR to understand their own triggers and strengths and act with authenticity.
• self-regulation - enables HR to maintain composure during high-pressure situations and make rational decisions.
• motivation (intrinsic) - continuously seek improvement, and remain resilient in the face of organizational challenges.
• empathy - HR professionals with strong empathy can build rapport, address concerns, and create a supportive and inclusive workplace culture.
• social skills - relationship-building is essential. navigate diverse workplace relationships, facilitate teamwork, and communicate

Question 2

Metrics that are affected by Trust

Answer 2

Turnover - Employees are more likely to stay in an organization where they trust their leaders, feel valued.

Job Satisfaction - Trust in leadership, communication and fairness.

Performance Metrics - employees are more motivated to excel when they trust their colleagues, leaders.

Question 3

How to build Trust

Answer 3

• Transparent communication
• Ensuring psychological safety

Question 4

Stakeholder management

Answer 4

Employees (Employee Net Promoter Score, ENPS)

Executives (ROI & Total Shareholder Returns)

Labor Unions

Question 5

Stakeholder Mapping

Answer 5

HR professionals visualize and analyze the various individuals, groups, or entities that have an interest or impact on HR initiatives and activities.

I.e.
Employees:
Influence: Moderate to High (collectively)
Interest: High
Engagement Strategy: Regular communication, employee surveys, and involvement in decision-making processes.

Board of Directors:
Influence: High
Interest: Moderate to High
Engagement Strategy: Periodic reporting, strategic presentations, and alignment with organizational goals

Question 6

Interest Based Relational Approach

Answer 6

Often associated with conflict resolution and negotiation. Focuses on identifying needs and collaborating on a mutually beneficial outcome with fairness and open communication.

1. Identification of Interests
2. Open Communication
3. Joint Problem Solving
4. Building Relationships
5. Evaluation and Adaptation

Question 7

Communication Styles (& when it’s valuable to use each one)

Answer 7

Assertive Communication - expressing expectations, setting boundaries, or addressing conflicts. This style promotes self-confidence.

Passive Communication - In situations where there is a potential for conflict, but the issue is not of significant importance, or addressing it may escalate tensions unnecessarily.

Aggressive Communication - Addressing serious misconduct or enforcing disciplinary conduct.

Passive-Aggressive Communication - Never a good mode of communication.