Consultation

Question 1

Consultative Techniques

Answer 1

1. Needs Assessment (objectives, challenges, talent, needs)
2. Strategic Advising (talent development, succession planning)
3. Stakeholder mapping
4. Gap Analysis (current vs. desired goals)
5. Project management (Agile, six sigma, etc.)

Question 2

HRBPs (HR Business Partners)

Answer 2

Strategic driver of organizational success

Question 3

Gap Analysis

Answer 3

1. Identification of objectives
2. Current state assessment (turnover rate, engagement survey, etc.)
3. Gap identification
4. Root cause analysis
   —- Fishbone diagrams
   —- 5 Whys
5. Action Planning
6. Implementation & Monitoring (Checking KPIs)

Question 4

Key Metrics & KPIs

Answer 4

• EE Turnover Rate
• Engagement level
• Training Efficiency
• Cost Per Hire
• Time to Fill

Question 5

Types of Data

Answer 5

• Quantitative (Numerical metrics)
• Qualitative (Subjective. i.e. survey feedback).
• Time-Based (periodic metrics, quarterly/annually, i.e. performance reviews, attendance records, etc.)
• Ad-hoc (one-off data points, i.e. manager feedback session, exit interview).

Question 6

Communication Types to Stakeholders

Answer 6

• Visual data (charts, dashboards)
• Statistical correlation
• Narrative structuring (coherent storytelling)
• Executive summaries (high-level overview)

Question 7

Cialdini’s Principals of Influence in pitches/sales, etc.

Answer 7

Social psychologist who identified six key principles of influence:

1. Reciprocity - When someone does something for us or gives us something, we often feel the need to reciprocate.
2. Commitment/Consistency - Once someone commits to a small action or idea, there is a natural tendency to remain consistent with that commitment.
3. Social Proof - individuals will follow the lead of others they perceive as similar or credible.
4. Authority - Leverage endorsements from the “experts” in your pitch.
5. Liking - Build rapport with the key decision makers
6. Scarcity - Indicate the time sensitive nature/window to make a decision or commit.

Question 8

Ethical Guidelines

Answer 8

1. Confidentiality
2. Objectivity
3. Professional Competence

Question 9

Consultation Strategies

Answer 9

1. Due diligence
2. Risk Assessment (legal primarily)
3. Communication (clearly explain the risks)
4. Implementation & review