Relationship Management Flashcards
There are 4 OOTB relationship records on nCino
- “x”
- “x”
- “x”
- “x”
There are 4 OOTB relationship records on nCino
- “Business”
- “Household”
- “Individual”
- “Lender”
Relationship and Contact
Relationship
- A relationship is a customer, client or member.
- Relationships can be associated to “x” loan products.
- Every relationship is a type of “x”, such as an individual, LLC, LLP, GP or corporation.
Contact
- Contact is a “x” you wish to manage in nCino.
- Each contact must be associated with a “x”.
Relationship and Contact
Relationship
- A relationship is a customer, client or member.
- Relationships can be associated to “multiple” loan products.
- Every relationship is a type of “entity”, such as an individual, LLC, LLP, GP or corporation.
Contact
- Contact is a “single person” you wish to manage in nCino.
- Each contact must be associated with a “relationship”.
Connections
These are the “x” between “x”. Connections are simply a junction object records, between two relationship objects.
These records exist to provide the functionality to “x”.
Connections
These are the “relationship” between “entities”. Connections are simply a junction object records, between two relationship objects.
These records exist to provide the functionality to “group relationships”.
Advantages of Connections in nCino
They help define the relationship between two entities clearly, which makes it easy to:
- Complete “x” tasks
- Structure “x”
- Determine when “x” should be pulled
- Understand complex “x”
They drive the functionality of many other features in nCino such as:
- Suggested “x” in entity involvement
- Automatic creation of “x”
- “x”calculations
They are useful in establishing the structure of the relationship between two entities even when “x” are not being used.
Advantages of Connections in nCino
They help define the relationship between two entities clearly, which makes it easy to:
- Complete “CRM” tasks
- Structure “product ownership”
- Determine when “joint credit” should be pulled
- Understand complex “lending structures”
They drive the functionality of many other features in nCino such as:
- Suggested “entities” in entity involvement
- Automatic creation of “entity involvement records”
- “Exposure” calculations
They are useful in establishing the structure of the relationship between two entities even when “households” are not being used.
Connection Roles: Reciprocal
When you assign one of these connection roles, the “x” is always assigned a “x”.
Connection Roles: Reciprocal
When you assign one of these connection roles, the “connected entity” is always assigned a “related role”.
Connection Roles: Self-Reciprocating Roles
These roles results in both “x”. being assigned the “x” - like “x”..
Connection Roles: Self-Reciprocating Roles
These roles results in both “connected entities” being assigned the “same role” - like “partners”.
Household
Households help you understand the “x” to a group of “x” without over or under estimating.
Household
Households help you understand the “total amount of money lent” to a group of “related entities” without over or under estimating.
Person Accounts
Combine the functionality of a relationship and a contact.
nCino Supports person accounts with the following features:
- Retail “x”
- “x”
- “x”
- “x”
- “x”
- “x”
Person Accounts
Combine the functionality of a relationship and a contact.
nCino Supports person accounts with the following features:
- Retail “Loan Origination System (LOS)”
- “Integration Platform”
- “Document Manager”
- “Form Generation”
- “Credit Analysis”
- “Financial Services Cloud”
Person Accounts: Required Configuration
- You must disable the “x” that handle Account and Contact “x” assignments.
- For all person accounts, ensure the “x” field on the account is always set to “x”.
Person Accounts: Required Configuration
- You must disable the “workflow rules” that handle Account and Contact “record type” assignments.
- For all person accounts, ensure the “Type” field on the account is always set to “Individual”.
Person Account: Optional Configuration
- Configure person accounts with the “x”.
- Create record types for “x” and “x”.
Person Account: Optional Configuration
- Configure person accounts with the “FSC”.
- Create record types for “Person Account Lead” and “Business Lead”.
Financial Services Cloud
This is a “x” software from Salesforce.
Key points:
- FSC allows “x” to connect with “x” in a whole new way.
- Allows “x” manage their “x” more intelligently & meet financial goals.
- Can view “x”, “x”, determine “x” etc.
- nCino is synchronized with FSC, so you can utilize “x” related to “x”.
Financial Services Cloud
This is a “wealth management” software from Salesforce.
Key points:
- FSC allows “advisors” to connect with “clients” in a whole new way.
- Allows “investors” manage their “wealth” more intelligently & meet financial goals.
- Can view “referrals”, “client profiles”, determine “goal-based selling” etc.
- nCino is synchronized with FSC, so you can utilize “most up-to-date data” related to “loans”.
FSC: Required Configuration
- Configure Account & Contact “x” workflow rules.
- Disable “x” handling Account & Contact record type assignments for nCino and the FSC.
- Enable the Account “x”.
- Update “x” to configure Assigned and Default record types.
FSC: Required Configuration
- Configure Account & Contact “record type assignment” workflow rules.
- Disable “workflow rules” handling Account & Contact record type assignments for nCino and the FSC.
- Enable the Account “record type trigger”.
- Update “Profile Settings” to configure Assigned and Default record types.
nCino Gold Standards: Connections
- Don’t use household member role to link “x” together. Only use these to link the members to the “x” relationship itself.
- Use “x” and “x” to specify a household account.
- Use a consistent “x” for household records.
- Use households for “x” purposes, not for standalone relationships.
- 1 relationship can be part of multiple households. “x” amounts from this relationship will be included in all households of which it is a member.
- Good use case? Business with multiple “x”. Each “x” is it’s own relationship and the household will show the combined exposure.
nCino Gold Standards: Connections
- Don’t use household member role to link “household members” together. Only use these to link the members to the “household” relationship itself.
- Use “type” and “record type” to specify a household account.
- Use a consistent “naming convention” for household records.
- Use households for “exposure” purposes, not for standalone relationships.
- 1 relationship can be part of multiple households. “Exposure” amounts from this relationship will be included in all households of which it is a member.
- Good use case? Business with multiple “franchises”. Each “franchise” is it’s own relationship and the household will show the combined exposure.
