Relational Practice

Question 1

Relational Practice is…
a) a communication style
b) an approach to care
c) a synonym for interpersonal relationship
d) an authentic style

Answer 1

B

Question 2

An important aspect of relational practice is….
a) involving
b) educating
c) partnering
d) advising

Answer 2

C

Question 3

Relational practice is the same as counseling (T/F)

Answer 3

False

Question 4

To build rapport with others, the nurse needs to be…
a) adaptable
b) courteous
c) genuinely interested
d) efficient

Answer 4

C

Question 5

Difference between relational practice and relational inquiry

Answer 5

Relational practice is a more broad approach that emphasizes relationship building through communication and rapport where relational inquiry is a more specific and structured process of asking questions to understand the thoughts and feelings of others

Question 6

Main goal of relational inquiry

Answer 6

To understand the patients view point on their own values and beliefs and experiences

Question 7

Factors of relational inquiry

Answer 7

Intrapersonal- within the individual
Interpersonal- people involved (family dynamics, community involvement)
Contextual- Hidden factors, things we cannot see ( financial issues, physical barriers in the home )

Question 8

What is Reflexivity?

Answer 8

Actively and consciously considering our own biases, perspectives and experiences to improve patient care.
Being aware of our reactions and putting ourselves in the other persons shoes. Self reflection, self examination and self awareness. (Nurse can’t be crying just as hard as the family members)

Question 9

5 components of the nurse-client relationship

Answer 9

1. Professional Intimacy
2. Power
   3.Empathy
3. Respect
   5.Trust

Question 10

CNO Expectations for Therapeutic Relationships

Answer 10

1. Introducing yourself with your name and designation every-time you meet a new patient
2. Actively listening to understand their experiences
3. Use communication to build trust and that relationship
4. Communicate effectively and clearly

Question 11

Therapeutic Nurse- Client Relationship

Answer 11

A relationship a nurse establishes and maintains with a client through the use of professional knowledge, skills and attitudes, to provide nursing care expected to contribute to the client’s well being

Question 12

Active Listening: SOLER

Answer 12

S- Sit and face the patient
O- Open posture
L- Lean toward the patient
E- Establish eye contact
R- Relax

Question 13

Empathy vs. Sympathy

Answer 13

Feeling with the person- Empathy
Feeling for the person- Sympathy
don’t say “i’m sorry to hear that” instead say “how do you feel about this”

Question 14

Interprofessional care

Answer 14

Occurs when a variety of health care providers work together with patients, families and communities to provide integrated and comprehensive services of the highest quality across settings

Question 15

Four components of interprofessional relational practice

Answer 15

Communication, teamwork, role clarity, shared goals

Question 16

How to manage workplace conflict ?

Answer 16

Directly address the conflict instead of avoiding, focus on the behaviors that lead to the conflict , create and open dialogue and validate your colleagues assumptions, identify underlying cause together

Question 17

CNO expectations of regulated nurses for reflection

Answer 17

-Reflect after every shift
-Randomly selected to submit reflection and learning plan